Customer Reviews for Regency Furniture
(U-Haul Neighborhood Dealer)

252 évaluations

3251 Bragg Blvd   Fayetteville, NC 28303

(910) 487-1250

Heures d'ouverture de l'établissement

  • Lun au sam : 9h45 am à 6h pm
  • Dim : 12h15 pm à 6h pm

Services dans cet établissement :

Pour nous contacter

(910) 487-1250

3251 Bragg Blvd
Fayetteville, NC 28303

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h45 am à 6h pm
  • Dim : 12h15 pm à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
4

The original location where I originally made the reservation for did not have a truck available. I was sent to this location and that was unacceptable. I reserved the truck for 4 pm but received the truck at 5 pm!!! Bad business in my opinion!!!

FETINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erique C. 
Évaluation :
5

Absolutely Nothing everything was AMAZING

Shondria W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

The lady's they're so friendly and kindly! Next time I'm going back in that location

Natalia noda Fer M. 
Évaluation :
5

Calling customer service, then being transfer to another phone number. The amount of wait time.

Ernest R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
3

Parking lot was pretty full, it was a bit difficult getting a 26' van and auto transport in a reasonable location without blocking anything.

Robert R. 
Évaluation :
5

Not one thing everything ran smoothly for my family. MERCI!

Sheila A. 
Évaluation :
5

Rose and her team were on point. I appreciated the service that they showed

Willard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSE H. 
Évaluation :
1

The van was super dirty with food residue , moody, etc

Jocelyn J. 
Évaluation :
5

This office was prompt and courteous. I would recommend their service.

Michael H. 
Évaluation :
3

ACTUALLY clean the truck BEFORE a customer rents it.

ANTONIO P. 
Évaluation :
1

Truck was damaged. We returned the truck after a day and received a bill of $95 which contained an additional charge of $10 for equipment I neither asked for nor received. When I checked the receipt online it was zeroed out and the full amount of $356 was charged.

GIllian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meshavel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felisa M. 
Évaluation :
5

We really appreciate being able to rent on a Sunday as that was our only day available to move.

Amanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daivonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyeisha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garnald B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHONTALE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CECILIA O. 
Évaluation :
2

Get better customer reps who know what they are doing

Sierra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL H. 
Évaluation :
1

Actually put the key in the box. I was supposed to be able to pick truck up at 8. Key wasn't in there informed me to come back 9:45/10am. Then when I called to have the pickup at a different location that was open and had a truck available person I talked with said she would reconcile the transaction and send it to other store, and let them know I was coming. That never happened so I had to call again and just cancel the whole thing so the other store could help me. Piss poor service until I got to the other store.

Julie S. 
Évaluation :
2

I would recommend this place with a suggestion that when truck is dropped of the rep will check for cleanliness. I was accused of truck being dirty when on the rental day I did note truck was dirty. Was only allowed one picture.

Julia M. 
Évaluation :
5

Visual does not leave a good impression. After hours drop off so no personal contact, customer was professional on the phone

LOWELL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tamika L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HAYLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARAE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hermena R. 
Évaluation :
3

Trash was in the truck once I got in. They asked me to refill it pass half but when I got into the truck it was only on half a tank. Service was quick but that was the only good thing.

KIERRA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYWOOD H. 
Évaluation :
4

Overall, I was satisfied with the process. Not sure at this time if improvements are needed.

GERALD G. 
Évaluation :
5

Awesome experience

ELIJAH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIYA L. 
Évaluation :
3

Sketchy area, mostly had problems making the reservation, U-Haul website had problems and I couldn't access my reservation online at all

CAMERON P. 
Évaluation :
3

Not very well identifiable as a uhaul dealer.

SHELLEY N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
1

Someone should be there to check equipment hook up and drop off

JOHN S. 
Évaluation :
1

When completing the check-in to to pick up the truck the truck was not clean and the cargo area of the truck had an incredible fish smell. Upon taking pics of milage the trucks physical milage and the milage on the uhaul app did not match. I checked the truck in with the actual milage accompanying it with a picture. I ended up keeping the truck an additional day. when I returned it, I forgot my phone and had returned home to retrieve so I could complete the check in. Before I got back the owner or manager of the location called me wanting to know where the key was. I explained to him that I left my phone and would be heading back to do the physical check in on the app and return the key. When I attempted to do the check it on the app because the physical mileage did not match what the owner or manager had put in on his side the mobile app, it would not allow me to check the truck in. So I called customer service to let them know the issues I was having to attempt to check the truck in the first rep I talk to you seemed perplexed about the mileage and the fuel level of the truck and attempted to do some background research but we were disconnected. The second reps was very unconcerned about anyting and this told me that she knew that the truck was returned and the time and the issue with the mileage and would make note of it so I would not be billed fir additional time. Upon receiving my receipt for billing I noticed that she did not correct the check in time and I was charged for an additional day of having the truck. I was also charged for a full tank of fuel which is ridiculous when I picked up the truck it had a quarter tank of gas which I took pictures of when I picked up the truck originally. Even if you charged me a fuel charge which I get because the check in would not allow me to take pics of the fuel gauge or anything else that it understandable. I didn't have a problem with paying for a quarter tank of gas. The owner or manager that checked this truck is saying that it had a full tank when I picked it up not true check your records, you required pictures at pickup. I'm not sure what type of fraudulent activity is going on at this location but I suggest that someone here take a deeper look. I did take a picture of the mileage before dropping off the truck and I noticed that what's on the billing is not what I have in my physical picture. I'm pretty sure that it is illegal to alter the mileage on paperwork because we pay per mile. I have disputed the charges on the truck and expect to be contacted by someone from your corporate office with the resolution. It is ridiculous to think that I should need to pay 150 bucks for a quarter tank of gas that's insanity and if that's how you continue to do business I will no longer use your service for my business. If you look at my record I have been renting U-Hauls over the past year to move items from my business locations to my central storage unit. I have had no issues until using this location. Please contact me back I would like this issue resolved immediately and funds returned to my my credit card. Anita Marsh

Anita M. 
Évaluation :
2

Clean the truck, everything was dirty ( cup holder, steering wheel, seats, floor etc )

Shaneeka J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TISHA G. 
Évaluation :
5

I recommend for "neighborhood locations" they do a better job of making a "U-Haul space" and clearly identify the location as a U-Haul rental location. I imagine differentiation similar to a Starbucks coffee franchise in a supermarket. Maybe not that distinct, but a better separation and better branding than what I have seen at the pickup and drop off locations I visited.

Nathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
1

When I picked up the trailer I was told the number and that I had to do all the hook up myself. I told the person that I rented with uhaul multiple times and never had to go hook up myself. The guy said well that's the way we do it here. I guess I did it right since I was able to get to my destination ok. It would be bad if someone wasn't sure in what to do. Very displeased with the pick up location.

RICHARD H. 
Évaluation :
3

The equipment I paid to rent (dolly's) etc was not in the truck. The truck itself had very loud exhaust. Otherwise job got done.

Shelley R. 
Évaluation :
1

Service à la clientèle

Ryan W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamie A. 
Évaluation :
3

They need to be more clear about times and locations of returns. Very confusing.

Abigail D. 
Évaluation :
1

Terrible service!,, These people are thieves!,, Avoid at all cost !!

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELGORDON D. 
Évaluation :
3

Parking lot not inviting at all. Was not even sure we were at the right place until we saw a couple trailers in back.

Suzette R. 
Évaluation :
3

This vehicle needs basic maintenance, no windshield washer fluid, making it very unsafe to drive in the rain or as it got cold I needed to spray the windshield and nothing, not even a drop, easy could an accident and also this truck needs brakes.

BERNARDO M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donavon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoyah C. 
Évaluation :
5

S.O.

Ontrel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
2

The salesperson did not do walk thru of truck an I was later charged for the condition of the vehicle that had already existed. I was also charged for moving blankets that were never in the uhaul

MARVA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

The lady on the customer desk was amazing and super friendly. I would definitely recommend this spot.

LEAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justyn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl B. 
Évaluation :
5

It rained the night we had the truck and there was a small leak that wet some of the boxes in the “Mom's attic”. I know the contract states the vehicle is not water proof, but we had electronics in one of the boxes that got wet, which could potentially have ruined the items, which were placed in that space to prevent them from being crushed or ruined by other objects. Fortunately, nothing was damaged, but I would encourage the leak to be sealed to prevent future issues.

Victoria C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

The customer service was above and beyond what I expected, so much so, I used them twice in two days.

myesha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Good location Good customer service very clean thank you very much

raymond W. 
Évaluation :
5

Very nice location in furniture store

triston G. 
Évaluation :
1

My equipment was not in place. I directed to another location which caused me to run behind schedule

Sherry M. 
Évaluation :
3

I was told truck rental was $19.95. I elected insurance at $14.00. My bank card was charged twice for $24,95 and a charge for $54.13. I have used U haul numerous times with no problems but this is first and last time I will use this location!

Betty O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joan J. 
Évaluation :
5

Very professional have a really nice store they do furniture as well thank you for your service

Johnny R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Fast! Accommodated to changes in schedule.

Freya E. 
Évaluation :
5

Very satisfied customer

nekia W. 
Évaluation :
5

One stop shop uhaul in furniture store like there services Nice furniture I end up buying furniture from there too thank you

Raven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Everything was outstanding. Staff were very helpful with everything!

John C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page