Customer Reviews for Reliance Trade
(U-Haul Neighborhood Dealer)

Évaluation :

2

Just overall unfriendly, did help me drop off as they put in my wrong location

Évaluation :

2

Guy speaks horrible English and Difficult to understand. Was not helpful when there was a problem with my reservation return

Évaluation :

2

Very poor service. He took four people ahead of me and was on the phone arguing with his rubbish pickup service. I had to tell him to get off the phone and process my 26' truck and car hauler trailer. A customer spending $1000 shouldn't be treated poorly. I will never go back to this location, and may switch rental companies as well.

Évaluation :

5

Great pickup. Great vehicle. No issues. Actually pretty good fuel economy for a 26' truck. Great drop off. Perfect trip.

Évaluation :

4

Very quick and easy rental and return.

Évaluation :

2

Vehicle had a crack in the windshield, and the muffler was super loud. The owner/manager could have been nicer, but working with the public I understand that's not easy.

Évaluation :

5

All was good…very satisfied.

Évaluation :

1

The person at the return was not able to us a computer and did not check in my truck nor give me a receipt. I had to return the next day (a full 24 hours later) to talk to another person, because they did not answer their phone. The key was left on the counter and it was not checked in by the previous shift person on duty. The place was dismal at best and did not look like a reputable business.

Évaluation :

4

I rented the Towdolly for a one way to Ohio and I feel it was very expensive. I think you should offer a daily rate.

Évaluation :

1

Attendant was unfriendly and poor communications. Took forever to get set up

Évaluation :

3

Doing a transaction over the phone isn't professional. The owner of the company should've been present, I've never done a U-Haul transaction over the phone so I won't be recommending this location.

Évaluation :

3

Not much help from the man there running the gas station and business.

Évaluation :

1

Already filed a complaint with Uhaul: "Uhaul Customer Action File Reference id: 4435854 Please give them 72 hours to contact you back. Marketing Company President Brady Rome brady_rome@uhaul.com (352) 377-6133 Thanks, Anne" Still awaiting callback from regional manager. Next step is to go online and submit negative reviews on this location and Uhaul as a company for not taking complaints seriously!

Évaluation :

1

UHaul needs to look hard at this location. Your representative is incompetent and a scammer. I am requesting a call back by a compliant supervisor (supervisor only please) to report fraudulent actions that tarnish the uhaul brand. I can be reached at 813-416-0049

Évaluation :

2

Extremely RUDE man!! Back on f truck was filled with itch concrete dust, and debris. The ramp had screws and nails all the vet it. The man was h handled my rental was very very rude. I would never rent there again.

Évaluation :

1

Reliance employee not interested, slow, no attempt to being (customer) friendly at all.

Évaluation :

3

The individual that addressed me was very discourteous. He acted as if I was an annoyance. Did not go out and inspect or check the vehicle with me. I had to leave the vehicle cuz I couldn't unload it and I needed my vehicle and he insisted that I not leave it there because somebody else would want to rent it available. When I came back to drop off the vehicle he walked outside check the vehicle out walked inside and said you can go now. I asked him for a receipt of the charges and look at me as if he didn't know what to do. Then I asked him one more time he sat down and gave me a receipt. The area that they call the U-Haul center with cluttered with food from their food stores.

Évaluation :

1

I'll never ever utilize this location again. Spent an extra hour defending myself as the attendant was accusing me of damaging the truck - which by the way - was already damaged. My wife and I are both professionals and we just moved our family. Don't accuse me and question my integrity over Uhaul's oversight in properly marking a damaged vehicle prior to renting.

Évaluation :

1

Dirty Nasty place with no ample parking for equipment

Évaluation :

1

The receiving POC was rude and could not speak English and didn't know how to unhook the trailer. I had to do it for him. I also think I was overcharged.

Évaluation :

3

Owner said he could not leave the store so I went out to take pictures for him of mileage, fuel, dolly and blankets I returned. Nice gentleman.

Évaluation :

2

The pick-up location was a small dumpy gas station where the trucks were parked in the woods. Once we got the 20-foot truck home, we noticed it was infested with roaches. We were on a time crunch and made the best of it, but this was extremely inconvenient. The guy barely spoke English and lacked any customer service skills. This was not the best experience.

Évaluation :

3

U-Haul charged tolls to us without sufficient information for us to confirm the charges.Through an email, I requested additional information to which UHaul did not respond. They don't provide a phone number to call them.

Évaluation :

3

Guy was a bit standoffish when we went to pick up the truck , we had a bad feeling like he's going to use or credit card for extra purchases ( I hope not ) . And we paid for a one way trip so when we got to the place to drop off the truck they was closed with no key drop box ( and a fence with no access ) so we had to return the truck back to the place we got it from and was charged the higher mileage rate . Not very happy U-Haul.

Évaluation :

3

The attendant could not pay back my deposit I’m suppose to receive it in the mail from u haul

Évaluation :

1

Horrible experience. Charging my card randomly for the past 3 weeks. Uhaul works with 3rd party crack heads that don't know the policy and steal your credit card information. Uhaul threatens to put your bill in collections after 5 days. Even after it's been paid. So many things wrong with this rental company. Still waiting on corporate to reach out and resolve the issue.

Évaluation :

2

Very frustrated after registering and reserving online. UHaul changed my location and made Me register with a customer service again at new location. That location was not ready for the rental. Thing

Évaluation :

5

You are doibg fine. No changes needed.

Évaluation :

2

They weren't sure they could accept the rental unit though the location drop off was noted on the paperwork.

Évaluation :

2

The man was extremely rude to me and my friend. The u haul was had lots of dents and scratches on it and the inside had a nasty smell to it.

Évaluation :

2

Be more prepared to serve customers.

Évaluation :

4

Just unhappy that a service was added that I specifically declined. Otherwise, great convenient open hours.

Évaluation :

1

Wrong price charged. Couldn't get a receipt at time of return. Had to clean inside truck ourselves. It was disgusting.

Évaluation :

3

This is the second time I have dropped off a vehicle there and both times I was told to take the truck to ace hardware down the road.

Évaluation :

3

Also a convenient location for us. The attendant did not speak much to us, motioned to drive up and said Ok, to go.

Évaluation :

2

When I arrived I was told "I don't have the space for that here. Take it to Ace hardware". I had to ask about bringing the keys back and placing them in this drop box or did they have one there. I also wanted better instructions on securing the dolly that I rented. I was told to " leave it in there". I didn't feel good about the whole experience.

Évaluation :

2

No customer service given, no helpful instructions given. Read instructions online. Right side lights didn't work properly.

Évaluation :

2

Waited over 10 minutes while the person was what sounded like a personal call before I was helped.

Évaluation :

3

Customer service was great

Évaluation :

3

The location needs to improve its efficiency. Took too long waiting for the paperwork considering I reserved the trailer two days in advance. They did not seem prepared. They also provided little help in assisting with the trailer connection. Seemed more interested in taking pictures of ME connecting the trailer. Did not help with a running light check either. Had to check the lights myself. They need to improve their customer service.

Évaluation :

3

I reserved by my phone what I thought was two days with just shy of 200 miles included and $0,4/mile thereafter. There were no trucks available at the starting location of my trip, so I was directed to rent a vehicle from the end point of my one way move (approximately 180 miles from start to finish) ... I received a text the day before telling me the truck was actually a location a bit further than the place I had originally scheduled to pick it up. Then when I went to pick up the truck, they did not have the Appliance nor the furniture dolly I had reserved on the phone. I took the truck from this slightly further location and drove back to my old house and began loading. It took two trips, so I anticipated some extra mileage. I am on a SUPER Tight Budget, so I was a bit stressed. THe truck was reported to get about 10mpg ... we averaged 4mpg with the truck using high octane fuel. When we returned the truck, we were told that the rental included ZERO (0) miles and ALL miles were billed at $0,99/per mile. This made our rental fee more than double what we had budgeted for this move. I do not understand how the rate can be changed. I do not understand how U-haul can expect good reviews when they pull these changes (different location, no dollies available, different per mile rate).

Évaluation :

4

Vehicle was extremely dirty in cab, and to steer to the left to go straight. The gentleman helping us with contract was very nice and helpful.

Évaluation :

3

Truck and trailer wasn't hooked up when we got there. I had to do that. Cockroach fell out of the visor when I took the sun shield down. Truck wasn't clean

Évaluation :

3

Engine sounded rough! Guy who I rented the truck from said I did something to the gas gage before I left. Okay! I can only do so by driving it!!!!

Évaluation :

2

I gave him a 2 star, because he is a nice man, but WAY in over his hrad. EVERYTHING was a time consuming disaster here. Worst pick up of way more than 20 prior rentals elsewhere. Definitely would NOT rent here again ( and I previously checked in and paid online!)

Évaluation :

2

Better more professional looking Cleaner bathroom

Évaluation :

3

The only problems that I had over the pickup and drop off location was the person that checked me in we had a communication problem and when I tried to call them a number of times their phone would not ring or would say that I could not complete my call but my drop off experience was pleasant the overall condition the truck was great if I had the money I'd love to buy one they really handle well they handled corners tremendously I'm a retired trucker I've got three and a half million miles of trucking and I was very impressed with it even though it was a gas I am an old diesel guy but overall the truck was great my experience with customer service was okay I had a lot of drop calls I had to continually call them because I did not want insurance and I wound up getting it because the communication problem at the pickup point but I spoke with Matthew who is my regional U-Haul rental representative and he took care of that problem and he did a great job his handling of the problem was above and beyond for U-Haul he did a great job so I would definitely rent a truck again thank you very much

Évaluation :

5

Open 7 days was GREAT

Évaluation :

4

The owner was very helpful and met our moving needs.

Évaluation :

3

I wS supposed to have drop off another location and the man said he doesn't have a co tract for a drop off there with us. I verified address and he said he had called uhaul this am and told them he had no room. We drove by there and he had 3 26 ft trucks that he had nowhere to park. They were in a field parked in a fenced area. Refused to take my truck and car dolly. I had to call uhaul to get another location he provided the number. I spoke with lady and explained situation. She sent us to another office and he was very reluctant to take as was just filling in for his son. We were there for over an hour trying to return truck and dolly. Finally he made it happen and we got to leave. This was quite an ordeal. Not sure would use Uhaul again.

Évaluation :

3

area for parking vehicles was overgrown and difficult to maneuver trailer in. Personnel, Ty, was very good.

Évaluation :

3

the parking area is not large and both times we rented we were able to park the truck safely, but could be an issue. Attendant was helpful when their internet was down the first time we had to return and your app couldn't find the location - so we couldn't use the app for return.

Évaluation :

1

Man we dealt with was very little help! After like 20 minutes of issues, he finally called uhaul and got everything straightened within minutes…. I don't understand why he had to be so difficult. Then when dropping off he wanted us to put truck in a spot it wouldn't fit. When we finally told him it wasn't possible he was annoyed and stated he'd do it. Upon passing later, we noticed he too, couldn't squeeze the truck where he expected us too. Went to this location due to hours fitting my needs but I won't ever be back there!

Évaluation :

4

Too expensive