Customer Reviews for Renfro One Stop
(U-Haul Neighborhood Dealer)

402 évaluations

1465 E Renfro St   Burleson, TX 76028

(682) 200-1466

Heures d'ouverture de l'établissement

  • Lundi au mardi :
    9h30 am à 12h pm / 1h pm à 4h pm
  • Mercredi :
    9h am à 12h pm
  • Jeudi - Samedi :
    9h30 am à 12h pm / 1h pm à 4h pm
  • Dimanche :
    12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(682) 200-1466

1465 E Renfro St
Burleson, TX 76028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au mardi :
    9h30 am à 12h pm / 1h pm à 4h pm
  • Mercredi :
    9h am à 12h pm
  • Jeudi - Samedi :
    9h30 am à 12h pm / 1h pm à 4h pm
  • Dimanche :
    12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

My needs were completely last minute and the young lady who helped us was very helpful.

RHONDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphnae F. 
Évaluation :
5

The Burleson location made the drop very easy, staff was more than helpful.

Alonzo L. 
Évaluation :
5

This experience was horrible. UHaul dropped the ball on letting me know where my truck was located and when it could be picked up. I incurred additional expenses going further for it than my original pick up location. That being said, the location it was originally at had an extremely rude proprietor that yelled at my husband as soon as we were able to talk to them instead of speaking civilly and realizing we had a mix up, so not dealing with them again was a blessing. The ladies at One Stop were wonderful and very understanding, so I would recommend them again. Uhaul - 1 star Happy Hills Feed - No stars just a warning One Stop - 5 Stars

Tabitha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
2

Clerk was very rude during drop off and pick up! Truck was clean but only had 1/4 tank of gas when i picked it up so I had to put gas in it before I even left. Would not use this location again.

Carrie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMY G. 
Évaluation :
5

I did not receive a refund for the dolly I was never given

AnnMarie R. 
Évaluation :
1

I cleaned the truck and I was charged a cleaning fee? I never agreed to this and made several attempts to dispute this and they are still charging me this. What a money grab!

Steven C. 
Évaluation :
3

Checking back in the Uhaul was a hard process. The app did not work. Had to go to 3 locations and finally just dropped off along with keys and called to check it in . Note was 11 pm

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

The lady who worked with me was awesome and very understanding. She helped me a ton. Her kindness is much appreciated especially with the difficulties I'm facing at the moment.

Zana D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie M. 
Évaluation :
5

Easier way to read the gas gauge

Erika H. 
Évaluation :
5

The employee that assisted me was extremely friendly and polite

Tamara P. 
Évaluation :
2

Make sure the cab of the truck is clean before renting. Reeked like cigarette smoke, dirt all over the floor, drink spills in the cup holders and dead bug guys all over the windshield.

Pete B. 
Évaluation :
4

Just small, really easy to get to.

Kristi R. 
Évaluation :
3

The truck I rented was fine. However, I was charged the wrong amount and I can't get through to anyone to help me.

Jeannine B. 
Évaluation :
3

It was an ok place. It did have what we needed and was easy to get to. The app didn't work to have contactless pick-up. Truck worked well but cab wasn't the cleanest. But it was an older truck. It got the job done.

Clayton O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark G. 
Évaluation :
5

S.O.

Roy P. 
Évaluation :
4

I originally requested the truck from a closer location, but the truck was not available because the previous renter had not returned it. Scheduling trucks too close together has now caused me more money because I had to pick it up from another location that was further.

Joyce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA LYNN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Crystal E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Sammy was very quick and efficient !!

Warren V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio M. 
Évaluation :
1

Absolute scam, mileage was off. They said they couldn't adjust it. Agreed upon a rate. Was charged for miles I didn't use.

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laketta F. 
Évaluation :
1

I rented a 12 foot enclosed trailer. I went to pick it up and little did I know, that's exactly what I had to do! Usually UHaul places hook it up for you and make certain everything is working and correct. They pointed to the trailer I was renting and went back in! I am a woman over middle age and I was left to lift the trailer on to my hitch. There was no jack or wheel on the trailer so I had to line my car up precisely and get that huge trailer on to ball. Idk, but I suppose if I broke my back doing it they would be liable. When I got back I could find the key to get my padlock off if the chain so I asked if he had bolt cutters. He brought me a little handheld circular saw and told me to cut it off. It was too dangerous for him to do it. (My fingers are expendable.) Thank the Lord I found my key and spared my fingers. This place is so sketchy! Go to a regular UHaul dealer that will take care of you! NOT a guy who owns a gas station that couldn't care less about safety! BTW, my highlighted rule was to sweep it clean or I would be charged $25. When I got it, it was full of sand. I swept for at least two people. Maybe I needed a $25 discount. 

Abby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Everything worked well. Really glad you were open on a Sunday for our emergency. Thankx

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

The rental process was easy. The employee was friendly and helpful. I would use this site again

BILLY H. 
Évaluation :
4

Need more dollys

Joel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glynis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA S. 
Évaluation :
5

The roll up door track on the passenger side rivets were detached, and caused the door to sag.

CHRISTINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
5

The woman was courteous and helpful. This wasn't the original drop off location but she manually input my info and was able to assist with the return.

Yamiles R. 
Évaluation :
5

Did great.

Galen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie D. 
Évaluation :
5

Renewed confidence in uhaul. My last experience at a different location was dismal at best. The truck I rented had the check engine light come on 30 miles down the road that the location would do nothing to help me. This time the equipment was in great shape, it was clean, low mileage, the people were very friendly. This experience has renewed my confidence in U-Haul and will most likely lead to me being a follow up customer. Merci

Shauna B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KOLLEAN W. 
Évaluation :
5

No improvements. Ray and his employees did a fantastic job.

Mark O. 
Évaluation :
2

Run down place as it shares its location with a rough gas station. That said, the truck was nice and and clean. The staff were friendly.

Leif H. 
Évaluation :
5

muy útil

JOSE G. 
Évaluation :
5

Extremely nice people.

Cameron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICH L. 
Évaluation :
5

Easy to do business and the folks were very cool

Ralph G. 
Évaluation :
4

The service was excellent. Would definitely use again!!!

Sandra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

This store does a fantastic job with everything they do and offer their customers.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lony U. 
Évaluation :
5

The manager was very helpful and friendly.

Brandy M. 
Évaluation :
2

Make sure the truck is accessible and in the located stated.

Douglas O. 
Évaluation :
5

GREAT SERVICES

CHARLES T. 
Évaluation :
5

Blinkers & Brake lights not work.

CRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen W. 
Évaluation :
2

We had a blow out out on the trailer hauling a car. The tire completely ruined. We sat and waited 4 hours for any help arrived. I sent the proper GPS information, the driver was still sent to the wrong area by Uhaul. I will in the future us a different trucking company. It was hot, we are both disabled senior citizens. We did not appreciate having to sit in our cars with our motors running to stay cooled off. We wasted gas and u wasted our time.

Greg C. 
Évaluation :
1

This by far was my worse experience with Uhaul. The rep that check us out was horrible. Extremely unprofessional. I can not believe Uhaul allow this location to represent there brand. Would love to hear from someone at corporate to discuss this isuue. 817-692-1886

Mitchell D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shenequa F. 
Évaluation :
5

Very friendly and helpful staff

Kendall K. 
Évaluation :
5

The mobile pickup did not work at all. The U-Haul website kept telling me to return after 9:30 a.m. when it was already well after 9:30 a.m. I was just lucky that the local representative happened to be staying late or I wouldn't have been able to get my truck at all. Advertising mobile contactless pickup and not having it work at all is very frustrating.

Loren S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis V. 
Évaluation :
1

Van was dirty and windshield needed to be replaced as it had a rock pock mark near the driver side. The pick up process was nothing as described. I was told I would be able to access the vehicle by picking up the key via a lockbox. This location doesn't even offer that and almost didn't let me have the vehicle as the U -Haul portion was closed. Thankfully, the store attendant let me have the van. It's like U-Haul doesn't even know what is going on. I always have some trouble with U-Haul.

Morris H. 
Évaluation :
5

Good people run this busy location. I appreciate the service I received!

william L. 
Évaluation :
3

trailer was not inspected upon return

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL S. 
Évaluation :
1

The UHaul office was shut down and the clerk was operating inside a crappy convenience store. I rented a motorcycle with straps (to strap down a motorcycle) and when I got there there were no straps.. I asked the clerk and she nonchalantly said well... Sorry we don't have em (like tough shit) very unprofessional and if I ran a business this location and the employee representing my company would no longer be a factor... I would not recommend this location ever.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy V. 
Évaluation :
4

They had to change my locations 3 different times. I called before one lady to make a reservation and they cancelled mine and gave it to her. Very poor customer service. Will be using a different company next time.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
3

Explain the lease timeframe better. I returned vehicle on Sunday the 12th at 9pm left key in Dropbox and was charged thru 2:23pm Monday 13th.

Robert R. 
Évaluation :
2

Make sure they have the equipment on hand when the reservation was confirmed. I had reserved an appliance dolly and when I got there, he said they have no appliance dollies. Made my job a whole lot harder. I'll go to someon else the next time I need to rent

Bruce V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

This was my second rental experience and it's so quick and convenient.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Non les évaluations ont été soumises pour cet établissement.

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