Customer Reviews for Rent A Wreck
(Concessionnaire U-Haul dans le voisinage)

738 évaluations

2110 1st Ave N   Billings, MT 59101
(I-90 Biw)

(406) 252-1330

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/18/2021: 8h00 am - 12h00 pm

Services dans cet établissement :

Pour nous contacter

(406) 252-1330

2110 1st Ave N
Billings, MT 59101
(I-90 Biw)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/18/2021: 8h00 am - 12h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonsus V. 
Évaluation :
5

This is a phenomenal uhaul location. They work with you to make sure you have a great experience. I highly recommend this location.

BRADLEY MATTHEW B. 
Évaluation :
5

The boss handled us quickly and efficiently. "Found a way"... for us! Another location drew a bleak situation for us getting a truck, but these folks made it happen!

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penni P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy L. 
Évaluation :
2

Although the gentleman inspecting the truck was professional, he was very cold. I told him if my experience both with the truck and in losing my wallet (which was found at a hotel and being returned via mail) and that I had just received replacement of my Discover Card. He then said that the credit card he had on file was no longer valid. Duh! Lost wallet = cancellation of card. I used my Discover and he said it was invalid. He made me feel like I was trying to get away with something. After speaking with a Discover Rep. it turned out his cc machine was causing the problem. Finally it was done correctly. DON'T EVER WANT TO FEEL LIKE THAT AGAIN!

Diane M. 
Évaluation :
5

No problems, friendly service

Erney E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
3

Actually go out and check you see that it is clean.

RODNEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
5

I really appreciate the service provided by these guys. I would recommend using them again. Thank you !!!!

Melvin H. 
Évaluation :
1

With the car dolly and towing a rear wheel drive in neutral I broke the transmission and they said it would be fine. Now I have a 2 500 $bill to fix the problem

Alan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
2

Had to many vehicles and very unorganized bad location

John W. 
Évaluation :
3

Sweep out the trailer!

Jennifer K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY T. 
Évaluation :
5

they're very helpful and made renting very easy

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
3

I think I was accidentally overcharged for fuel use. Employees were helpful however.

Eric S. 
Évaluation :
1

UHaul changed the pick-up location on the day of pick-up. This was done after my request to change the day had been ignored. The new location was a gas station with an attendant that had no interest in helping me. After trying to call U-Haul and being put on hold multiple times for 20-25 minutes I went to the original pick-up location. They were kind enough to help me. Then, after being totally ignored when calling U-Haul for help, they started texting and calling me to ask when the trailer would be returned... FU.

Stanly W. 
Évaluation :
3

We weren't satisfied with the truck as it did not meet the requirements. Plus there were many hidden fees and costs, we ended paying a lot more. We ended up returning the truck earlier than intended.

Gregory A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

Customer service was great! Thank you so much!

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
3

Send representative to greet me when dropping off truck

James D. 
Évaluation :
5

It was a pleasant and fast experience. Probably the quickest I've gotten equipment from U-Haul.

BARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
4

Auto transport was clean and seemed well maintained but when I got on the highway trailer shuttered and vibrated like it had a bent wheel(s) or out of balance wheel. Made the tow vehicle shake. Was not comfortable.

Martin W. 
Évaluation :
5

Staff was helpful and friendly.

Billy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Everything went great. Super helpful. I really appreciated the help.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY B. 
Évaluation :
1

Took about an hour to get the trailer I reserved online in advance. When I went to pick it up, only one person knew how to use the computer to do the paperwork, and instead of that person helping, she kept answering the phone and barking at the other person. When they finally got that done, I tried to hook the trailer up, and was yelled at "WE have to hook it up". I then watched her stick her fingers in the tongue, with full trailer weight on an uncoupled ball. I asked her to remove her fingers so she wouldn't become permanently attached to my truck. I forced my way in to get the ball to couple properly. She hooked up the chains incorrectly, and when I asked her to cross them she said "oh yeah I meant to do that". These are safety issues, and if you're not properly trained, then keep your hands off of the equipment, and let me handle it. Will not return.

Talis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Make sure the tank isn't on E. I returned it with just over 1/4 tank so that doesn't happen to the next customer.

Tandalaya R. 
Évaluation :
5

Prompt service and I appreciated the help hooking up the trailer. She was very helpful.

Adam H. 
Évaluation :
5

Appreciate the great service! This location goes above and beyond to serve their clients. Noone better in Billings!

Kieran B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

I love the family owned business environment! Very welcoming and comfortable.

Diane J. 
Évaluation :
5

Nothing. Absolutely incredible customer service! Very helpful with hook up & processing

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Winda H. 
Évaluation :
5

Everything was as expected.

Alfred N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talbert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall F. 
Évaluation :
4

All is well.

Riley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miesha A. 
Évaluation :
5

The female that helped me with my trailer Rental was very knowledgeable, helpful and patient. She definitely get 5 stars. Because there were some issues with my hitch connection and things that I did not have to connect. It was extremely convenient and a time saver that they had the items needed for my hitch. The cost was very reasonable without trying to take advantage of the situation. For these reasons I would definitely recommend Rent A Wreck and the lady that helped me. I hope she gets recognition for her customer service. I noticed there were times during this and my other rental things got hectic and she remained calm and professional.

Edward C. 
Évaluation :
5

Nice and friendly and courteous

Reynaldo T. 
Évaluation :
5

No improvements!! Service was perfect!!

Lori L. 
Évaluation :
4

Return - 24 hour drop off did not work. Dropped of next day - the worker was nice and helpful and said if we would have left the trailer at the spot they would have checked it in. We did not feel comfortable just leaving it like he said. Following the directions at the site and on the contract did not work. The phone number never did pick up and was just a recorded message and ad while we waited for 20 plus minutes. Could not access the website at the location either. Once we got to motel then I could access website but at that point we decided to go in morning.

Lyndon E. 
Évaluation :
3

The service at this location was fine but the overall service and the ability to get the trailer was horrible. I am not sure that we will use Uhaul in the future and we will not be recommending it. I made a reservation months ago and then was called 24 hours before pick up that they did not have a trailer for us to use and we would have to drive to another state to pick it up. That is unacceptable! They eventually found one for us but it would have to be a two way rental instead of the one way we had reserved. We were okay with that. Then the day we were supposed to pick up the trailer we were told again that they do not have one for us to use. They did assign us a different trailer that would work at a different location that closes 2 hours earlier and we would need to get off work early to pick it up. Once we got there to pick it up we were told the car we were planning on taking to haul the trailer was not compatible with the new trailer we were taking. So we had to scramble again and spend money we were not planning to in order to make the trailer work. I feel like it is not acceptable to do this to a customer who has made a reservation months in advance.

Phillip R. 
Évaluation :
5

Make one way rentals easier, when a renter gets to pick their pick up and drop off location they plan for that location, telling them less than 24hrs before pickup that they have to drive over an hour away to get their truck (and pay for that gas) is bullshit if you approve a reservation and pick up location, you should shuttle the truck to that location. I ended up paying 100 $for movers to stand around in my driveway while I drive my U haul through detours because the u haul one way system sucks. I absolutely will not be renting from U-Haul if I have to move a long distance again.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
2

The entire experience was horrific! My equipment wasn't there when i arrived, i had to drive 3 hours to pickup three replacement, when I got there, that location was closed, I had to then drive to Butte, get a hotel and finally, the next day, I was given the correct equipment and 2 extra day due to the delay and inconvenience. Then, when i returned the equipment, they tried to charge me 3 over mileage fee and 300 for a two day late fee. It took me 5 phone calls and 2 weeks to get it straightened out and get the charges reversed, all of this and not even a "sorry for the inconvenience" It was awful! Candace

Candace W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall G. 
Évaluation :
4

Parking at the location isn't the best. But they caught a bald tire and jumped through some hoops so I didn't get charged for extra mileage since the pickup location messed up on the miles.

Michael T. 
Évaluation :
5

Sweep cigarette butts out of bed and remove coffee cup lid and someone else's left over rental contract from cab before renting out again. Also, in the days of covid-19, I think the cabs/interiors of your vehicles should be disinfected before renting out again as well, which by the smell of this one, it had not been cleaned interiorly. However, the rental process itself was quick and painless using the online search/reservation system that i accessed from my mobile phone.

Ronna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ted L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
2

They took an hour and a half to hook up a simple tow dolly. Charged 57 dollars my contract reads 44,95

BRADLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria K. 
Évaluation :
2

They seem to be in a hurry to get us out of there. .. multiple other distraction, phone calls while we were checking out.

Al M. 
Évaluation :
5

Keep up the good work

RICHARD H. 
Évaluation :
5

Very quick return process

Vicki E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY D. 
Évaluation :
4

The gentelman that helped was very nice.

Deborah M. 
Évaluation :
2

Sanitize the inside of the cab. Make sure the right paperwork goes with the right customer. Not one person was wearing a mask as per our governor's mandate!

JILL LOUISE BLAC G. 
Évaluation :
1

Very dirty location with a poor location for larger trucks. Some of the staff members did not want to check lights on the trailer and rolled their eyes when I requested it. For being a newer truck it was filled with garbage and smelled like smoke. Cigarette buts were left in the cup holders and the windshield was filthy. I spent hours cleaning it.

Angalica G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Very fast and nice

Reneau L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon P. 
Non les évaluations ont été soumises pour cet établissement.

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