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monica j
Customer Reviews for Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Brandon was awesome. We needed a truck over a Sunday and he worked with us to make it happen.
marjorie wPick-Up location was way out of my area. But service representative was very helpful
JOSE DThe person I dealt with was personable and friendly and helpful, had much better service than I was expecting. Would recommend and use this draler again. Thanks, Richard Schilf
Richard SNo improvements are needed at this location.
TIMOTHY BDid a great job on short notice request Very good value and he was super bice to work with. Very polite.
mark wEvryting is good thank you
esther bNone. Excellent experience!
Thomas CI had a lot of problems with the app working efficiently when I went to check the trailer in when returned. It was very frustrating to stand around in the cold taking pictures and waiting 10 minutes for the app to process.
Brenda SThe truck needs a step side. I had to use a step stool to get in. Because I have bad knees
gale sWe're short people and putting the keys in the top lock box was a real problem. We had to find several pieces of wood and bricks to make it high enough so we could get the keys otherwise ok!
Darlyne SBeing a returning customer, I have always had a great experience with Rent it Center. Very helpful and friendly staff. Easy location to find. I would highly recommend.
Josh PStraps were broke.
jacob WGreat service and very helpful hooking up and unhooking. Would definitely use this location again
richard tLocations were fine, however within 12 hours of my pickup, I was told the truck I rented and told was reserved was no longer available. In order to get that truck size, I was asked to drive 45 minutes to Racine. Really? Is that customer service?
Glenn KBrandon is great to work with.
Martin AThe gentlemen at the counter was incredibly helpful and friendly. Our interactions were brief but helped make the process of our move an easy one.
amy dI will rent from the Rent It Center in Monroe again. Got all the help I needed, and really clear information on billing and expectations. Merci!
Byron DMy only complaint is they did not check the lights on the trailer. I had to stop and check them myself.
Tony KFast and easy
WADE FReally good place to rent through
daniel cI chose self-registration because the store closed before I was ready to pick up. My only complaint was the U-Haul app itself; I was forced to enter most of the information twice and, though I had a good cell signal, the system took a very long time to proceed from page to page... I understand that the process needs to be rigorous, but in contrast, the app has to be streamlined.
Alfredo JWell, you can stop being so greedy. My reservation began as a truck rental. My usual place is Sather's in Orfordville. He was closed for the weekend, I get that. So, the next closest place your local office wanted to send me was in Beloit. Just picking up and dropping the truck off would have added at least an extra $60 to my rental on the extra miles, as the move was between Evansville and Brodhead making Beloit way out the way. I asked if those miles could be waived and I was told no. The guy at the Monroe location seemed dumbfounded when I told him that. So, that started my B.S. process of trying to get a trailer. Couldn't get the one I wanted so I settled. Ended up with what I had. And, This place had two trucks the size I was looking for with no reservations waiting. And, the guy said the extra miles should have been waived. Apparently it is an issue btween 'corporate' and 'contracted' facilities. So, since U-Haul wants to play games with what they are willing to book, as a customer, we get shafted. In the future, I think it will be time to get re-familiar with Hertz or Penske. What a crock this whole thing turned out to be. And, no, the trailer was dirty as hell. I had to sweep the shit out of it before I could start putting my stuff into it.
Robert HHad originally set up a rental from CGM sales, being they had a 26' available. Was unable to get key for that unit, some mix up on CGM sales part. Was only able to get 15' unit which was down the street at Rent-it-Center. Which was better then nothing but ended up leaving behind a sectional couch and entertainment center. Now will have to find not only a truck to move them BUT the time. Was given a $50 credit for our "trouble" which seems pitiful.
Marty DNot sure what happened but the service light came on the day after I took it home to get ready for my move, but didn't have any issues. I noted this upon my return. Always good to take extra insurance just in case. But this location has always done a great job .
Kimberly KInstall tongue jacks on your enclosed trailers! There are many customers with bad backs, like myself.
John MDoing just fine the way it is right now..
Renee FGreat service
Roger SWonderful person to do business with. Very accommodating!
JANICE RBrandon went above and beyond in helping me with a trailer rental! Highly recommend his location and services!! Not only did he save me from having to make a 2 hr commute just to pick up a trailer size I thought I needed, he set me up with a different size trailer that was here local that worked out more than perfect!! So grateful - thank you again. Brandon!
Jennifer MExcellent service
Gregory AVery convenient and very friendly staff. Love it👍
Taylan SI can’t think of anything in particular - I received a service from both the owner and the employees in this location which was just right mixture of professional and personal - it is reassuring that there are still small businesses like this one that make me feel like coming back even if I had to drive extra few miles.
Dusan KThe drop-off location worked just fine. Thanks.
Mark MEverything was great!
Chad CGreat staff, excellent service and communication.
Donna RQuick and easy no hassles
Nick RWe had a problem with the truck and Uhaul service and Rent-it-Center handled it with professionalism all the way! It could have turned out so much worse. They repaired the truck at our destination city, put us up in a hotel, and discounted our rental. No hassle, no problems. Prompt communication and Absolutely great service!
DAVID AHe was super friendly - it was a nice drive from Madison.
Terra FI did not get his name but a great guy to work with rent a center Monroe wi
STEPHANIE LWhile my experiences in general with uhaul are all very positive this was one of the times where I had to drive an hour out of my way to pick up the trailer.
ross tNot many options for parking. The key Dropbox is to skinny to get the key into. It was a struggle to force the key in.
Alana LTruck interior was dirty. Just checked my credit card statement tonight and have been billed twice, Had the double billing also the last time I used U-Haul and it took concentrated effort by an agent to rectify, Piss poor way to run a company.
Roy MEverything was in order. Appreciate hard copy of receipt.
RICHARD HDan was very helpful and informative. He made me very comfortable with the process!
Laurie VDan was so helpful and informative throughout the process. Would use them again in a heartbeat!!
Laurie VThe person working was super helpful!! At the last minute, UHAUL changed my pickup location to a place 30 minutes away. He was able to change my rental to a different truck saving me time, gas, and money! I would definitely recommend this location!
Brooke BVery nice and helpful. Thank you!
Darlene PPlease have the trailer we ordered available.
RICHARD HIf you’re doing mobile pick up give yourself 30 extra minutes prior to pick up for the walk through instructions
Hailey CThere is on going problem with what I was quoted for the rental and the actual amount invoiced to my credit card.
Gregory AVery convenient for me. Helped me right away.
Thomas PDidn't have to work with anyone, but there was a good space to drop it off and I found it easily!
Alyssa E