CUSTOMER SERVICE WAS VERY EXCELLENT 🥰macy W.
Customer Reviews for Rental Stores LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newport News, VA 23602
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, Angela was outstanding!Brian Y.
Very courteous and helpfulJames L.
Customer service is excellentRICHARD O.
the trailer had excess grease on the door that got cargo dirty when the door was opened. I had no issues with the location itself--they were very helpful.ANTHONY B.
Nothing. It was a great experience. Showed up without an appointment and was taken care of and on my way in no time.kevin S.
Le client n'a pas laissé de commentaire.Jada H.
I would use againMICHAEL M.
Le client n'a pas laissé de commentaire.jackie L.
Le client n'a pas laissé de commentaire.CURTISLAMAR B.
Convenient and easy to work with. Provided great customer serviceSteven S.
Angela and staff were super helpful and kind!micah D.
Le client n'a pas laissé de commentaire.Cara E.
Le client n'a pas laissé de commentaire.Yousef D.
I regret that I didn't get her name, but the employee at this location was incredibly helpful. I had a couple of problems not related to UHaul, and she helped me get the right equipment to handle the job. Merci!Robert B.
Keep doing what u doingCalvin D.
Le client n'a pas laissé de commentaire.Stephen H.
This was a place that rents party tents and punch bowls. Not the drop-off location I had requested.THOMAS T.
Angela was great! Thank you!Jamie M.
always helpful and useful hereJOELPAUL G.
Le client n'a pas laissé de commentaire.ABELBEZU R.
I had a great experience with this location Based on the handling of my reservation And the courtesies displayed towards me by the locations staff / manager. I would highly recommend the U haul at this particular location. Keep up the great job!LUISMANUEL R.
Le client n'a pas laissé de commentaire.Michael K.
Nothing. Excellent and very friendly service.TRACYLYNDELL M.
Le client n'a pas laissé de commentaire.Tonisha D.
Le client n'a pas laissé de commentaire.Alonza C.
Le client n'a pas laissé de commentaire.Tia J.
Easy rental.DAVIDRUSSEL D.
Le client n'a pas laissé de commentaire.Alessandra W.
Excellent experience!!!Ella H.
Excellent service...very efficient and easy processConrad L.
Le client n'a pas laissé de commentaire.andrianna N.
Rental was reasonable, fair, and convenient. Angela was very helpful and accommodating. Equipment was in good shape and reliable. I would recommend these services to anyone.COLLEEN C.
We were very pleased with the whole truck rental experience. Being able to use the 24/7 online booking and return made it simple and convenient, and when I had some difficulty completing that, Angela was very patient and accommodating. The equipment was in excellent shape and the cost was very reasonable, better than I expected. I would confidently recommend U-Haul Neighborhood Dealer on Warwick Boulevard to friends and family.COLLEEN C.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.Julius S.
Nothing. Very professional.Anita T.
Le client n'a pas laissé de commentaire.Rashad B.
Overall great experience but they need to cut some expenses. $110 for a 15 foot truck and 20 miles its kind to much.AJDIN H.
Le client n'a pas laissé de commentaire.Anthony W.
Le client n'a pas laissé de commentaire.Steven M.
Excellent customer service and friendlyBryan J.
Le client n'a pas laissé de commentaire.Faith E.
Nothing everything was fineBrennan W.
This location and the drop off location were great. The original location was a nightmare.BRETTWALTER W.
Customer service was great!! The ladies a the counter were super friendly, welcoming & just nice women. I would definitely rent from them again. THANK YOU BOTH!KIMMICHELLE B.
Dropped off vehicle after office hours. Worked welltimothy B.
Thanks so much!THOMASBARRY C.
The truck ran kind of weird and the engine light was on. But the customer service was great and they were so welcoming. Thanks for having a vehicle available for my last minute reservation.DANASHERRELL B.
Best rental experience in 10 years using U-Haul. My customer rep was awesome!Johnny W.
Le client n'a pas laissé de commentaire.VALERIELYNN P.
Le client n'a pas laissé de commentaire.PETERM L.
Le client n'a pas laissé de commentaire.GRETCHENSHULTZ D.
Le client n'a pas laissé de commentaire.DWAYNEKENNETH C.
Great Service!!CHERRYANNETTE H.
Even though the customer has to put gas in the truck, you need to make sure they have enough to get to the gas station. As soon as I started the truck the gas light was on. The truck would stall at times, had to put air in the tires. Took me 30 minutes to get the truck because nobody tells you they need 2 people to verify your identity. Never againRobert C.
Great experience. Exceptional customer service!!RONALDLAMARR T.
Le client n'a pas laissé de commentaire.Kent F.
Get more rental trucksNERRISSA R.
The counter person was very nice very good customer serviceCHRISTOPHERJOSEP F.
Le client n'a pas laissé de commentaire.PAULDAMIAN L.
the owners were so willing to help us!CAROLYNWOOD W.
Really nothing. The attendant was very nice, had a sense of urgency and was very accommodating.JOSEPH M.
Angie was a Great! Help and she worked with me. Merci!MELISSAANN M.
Le client n'a pas laissé de commentaire.FRANCISCOJASON R.
Get the dealer a tounge lift I had to assist the lady to lift the trailer off the ball.GREGORY W.
Angela was amazing! Best rental experience ever. 5 stars!BRIANKEITH K.
Le client n'a pas laissé de commentaire.REGANNI-COLE W.
Le client n'a pas laissé de commentaire.BRYANTTOKAR M.
I rent trucks from Uhaul very often. Mostly in Williamsburg VA at Esquire 3 location. Brian is always awesome. However, due to a mechanical issue, my recent reservation had to be cancelled by Uhaul. I decided to drive to Newport News location for a 26' truck. At first, was worried I wouldn't receive the same excellent service. Boy was I wrong. Angela is by far the best Uhaul rep I've ever dealt with! Holy smokes. She was very professional and utilized excellent communication to make it all work out. What a very delightful person! The nicest person I've met in years. She even arrived early to meet me. I will definitely be back to her shop! Thanks Angela, you are awesome!JASONTHERON K.
Very pleased with the service I received: thankyouDANIELCLAY P.
Le client n'a pas laissé de commentaire.Diego M.
Le client n'a pas laissé de commentaire.DONALDCRAIG A.
Everything was super great.JAMESGUY F.
I dropped off the truck and placed the key in the boxTHOMASROBERT T.
Great customer service. Thank you!RICHARDDOUGLAS Y.
Excellent customer service 👏EDWARDELIOTT B.
Le client n'a pas laissé de commentaire.Jorge T.
Le client n'a pas laissé de commentaire.EDUARDOANTONIO B.
Our rental agent, was very helpful and knowledgeable about the equipment and made this process very easy.THOMAS S.
Le client n'a pas laissé de commentaire.JUANRICARDO R.
Improve the self-guided experience. Its too burdensome for the renter.Kiandra C.
Very nice representative. Polite and efficient. She walked me through the after hours procedures and explained clearly all the things that were necessary for avoiding any additional charges. I would recommend this location to anyone looking for a truck.THOMASBRUCE F.
Replace all staff.ANDREW W.
The employees at several stores do not know how to use the system properly. Several locations told me to call to get a reservation, while I WAS IN THE STORE.MOAZZAMQ J.
Deliver the trailer to a closer location. 5 locations near me within 15 minutes and I drove 45 minutes to this location. The dealer , Angela, was very nice and delivered a clean trailer.ROBERT S.
The location itself was a little difficult to get in and out and it's on a corner. We dropped off after they closed so we just did the self drop off online. It was an easy process.TONYA L.
The 24/7 experience SUCKED! It took me 45 minutes to check in & 49 minutes to check out! I would not recommend this 24/7 option to anyone. Best to go to an open location. I had an issue checking out & stayed on hold for 49+ minutes without ever speaking to a representative. I finally got it to work without assistance. Don't give this as an option if neither the chat nor phone representative is a helpful options for your customer.Axzareena W.
Nothing as far as I can see everything was perfect.BRENDAANN B.
Le client n'a pas laissé de commentaire.RAYMOND P.
Bluetooth inside the uhauldeandre S.
Le client n'a pas laissé de commentaire.FELICIA S.
The check engine light came on causing us to return it before we were done and then the call waiting was over 60 minutes trying to report itZACHARY B.
Angela was great!!! Very friendlyChris T.
Le client n'a pas laissé de commentaire.Tamika F.
Le client n'a pas laissé de commentaire.CHRISTOPHERDAVID W.
Le client n'a pas laissé de commentaire.RONALDURBAN M.
Le client n'a pas laissé de commentaire.Glendaliz D.
Le client n'a pas laissé de commentaire.Shawna H.