Customer Reviews for Rental Stores LLC
(Concessionnaire U-Haul dans le voisinage)

169 évaluations

13121 Warwick Blvd   Newport News, VA 23602

(757) 249-0427

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(757) 249-0427

13121 Warwick Blvd
Newport News, VA 23602

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great experience. Exceptional customer service!!

RONALDLAMARR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent F. 
Évaluation :
3

Get more rental trucks

NERRISSA R. 
Évaluation :
5

The counter person was very nice very good customer service

CHRISTOPHERJOSEP F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULDAMIAN L. 
Évaluation :
5

the owners were so willing to help us!

CAROLYNWOOD W. 
Évaluation :
5

Really nothing. The attendant was very nice, had a sense of urgency and was very accommodating.

JOSEPH M. 
Évaluation :
5

Angie was a Great! Help and she worked with me. Merci!

MELISSAANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCOJASON R. 
Évaluation :
5

Get the dealer a tounge lift I had to assist the lady to lift the trailer off the ball.

GREGORY W. 
Évaluation :
5

Angela was amazing! Best rental experience ever. 5 stars!

BRIANKEITH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGANNI-COLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANTTOKAR M. 
Évaluation :
5

I rent trucks from Uhaul very often. Mostly in Williamsburg VA at Esquire 3 location. Brian is always awesome. However, due to a mechanical issue, my recent reservation had to be cancelled by Uhaul. I decided to drive to Newport News location for a 26' truck. At first, was worried I wouldn't receive the same excellent service. Boy was I wrong. Angela is by far the best Uhaul rep I've ever dealt with! Holy smokes. She was very professional and utilized excellent communication to make it all work out. What a very delightful person! The nicest person I've met in years. She even arrived early to meet me. I will definitely be back to her shop! Thanks Angela, you are awesome!

JASONTHERON K. 
Évaluation :
5

Very pleased with the service I received: thankyou

DANIELCLAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDCRAIG A. 
Évaluation :
5

Everything was super great.

JAMESGUY F. 
Évaluation :
5

I dropped off the truck and placed the key in the box

THOMASROBERT T. 
Évaluation :
5

Great customer service. Thank you!

RICHARDDOUGLAS Y. 
Évaluation :
5

Excellent customer service 👏

EDWARDELIOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDOANTONIO B. 
Évaluation :
5

Our rental agent, was very helpful and knowledgeable about the equipment and made this process very easy.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANRICARDO R. 
Évaluation :
3

Improve the self-guided experience. Its too burdensome for the renter.

Kiandra C. 
Évaluation :
5

Very nice representative. Polite and efficient. She walked me through the after hours procedures and explained clearly all the things that were necessary for avoiding any additional charges. I would recommend this location to anyone looking for a truck.

THOMASBRUCE F. 
Évaluation :
1

Replace all staff.

ANDREW W. 
Évaluation :
2

The employees at several stores do not know how to use the system properly. Several locations told me to call to get a reservation, while I WAS IN THE STORE.

MOAZZAMQ J. 
Évaluation :
5

Deliver the trailer to a closer location. 5 locations near me within 15 minutes and I drove 45 minutes to this location. The dealer , Angela, was very nice and delivered a clean trailer.

ROBERT S. 
Évaluation :
3

The location itself was a little difficult to get in and out and it's on a corner. We dropped off after they closed so we just did the self drop off online. It was an easy process.

TONYA L. 
Évaluation :
2

The 24/7 experience SUCKED! It took me 45 minutes to check in & 49 minutes to check out! I would not recommend this 24/7 option to anyone. Best to go to an open location. I had an issue checking out & stayed on hold for 49+ minutes without ever speaking to a representative. I finally got it to work without assistance. Don't give this as an option if neither the chat nor phone representative is a helpful options for your customer.

Axzareena W. 
Évaluation :
5

Nothing as far as I can see everything was perfect.

BRENDAANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND P. 
Évaluation :
5

Rien

Kevin G. 
Évaluation :
5

Bluetooth inside the uhaul

deandre S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELICIA S. 
Évaluation :
3

The check engine light came on causing us to return it before we were done and then the call waiting was over 60 minutes trying to report it

ZACHARY B. 
Évaluation :
5

Angela was great!!! Very friendly

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERDAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDURBAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendaliz D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawna H. 
Évaluation :
5

the vehicle needs attention, the driver door handle was broken and the vehicle drove really rough as if the tire had bad thread.

STEVENBERND M. 
Évaluation :
5

No shit, the cleanest truck I have picked up from any uHaul, anywhere.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWTELLILEATRIC H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Nothing at all. I got friendly and above and beyond service.

Joel G. 
Évaluation :
4

The phone check in is cumbersome. I re-filled the fuel to 1/4 tank (I have a bank receipt from the BP up the street from the rental center) but was charged a 30 dollar fuel service fee and 14 dollars for fuel because I could not get a satisfactory picture of the odometer and fuel gauge. I tried several times to send the picture in the app, but it kept cycling over and over. The dashboard cluster was not like the sample, so I guess the picture was rejected.

Clyde M. 
Évaluation :
5

I left the trailer after hours.

LOUISWILLIAM F. 
Évaluation :
5

Rien

ANGELIARENEE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
5

Customer service is excellent Angela is awesome and the price was great.

MARYANN W. 
Évaluation :
5

Angie was AWESOME! Thanks for taking care of us!

JODINICHOLE D. 
Évaluation :
5

I had an above excellent experience and will rent from this location from now on. The owner, Angela, went out of her way to accommodate our return option because of some difficult time constraints on that end. She treated me with understanding on her own accord. I never expected or asked for that consideration. Thank you!!

Jacques V. 
Évaluation :
5

The woman working there is very courteous and pleasant. Highly recommend this location!

WILLIAM P. 
Évaluation :
5

Angela was absolutely amazing! She went above and beyond to bring ðŸ'¯ satisfaction! Definitely recommend her!

SETHAARON S. 
Évaluation :
5

Equipment pickup and paperwork went very smoothly. Staff was very helpful,

ROBERT EDGAR B. 
Évaluation :
1

So unprofessional no communication

Tatiana W. 
Évaluation :
5

All went well. Helpful, prompt service!

TRACYLYNDELL M. 
Évaluation :
4

Let dollies come with 26 ft trucks

MONIQUECHANTEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

beverly B. 
Évaluation :
5

Merci encore.

ROSEMARIE G. 
Évaluation :
3

The Mobile Check-in process was very confusing. Specifically the approval for a 3rd Alternate Contact. The wording says 2nd and it is assumed that one can use the alternate contact that was used for the reservation. Took me a good 20 minutes to work get the verification I needed to pick up the vehicle. Not to mention the agent hang up on Jason Taylor, my third-contact. Very unprofessional.

Jesse L. 
Évaluation :
5

Don't know of any improvements. She was friendly, helpful, and easy to work with.

Rufus W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley P. 
Évaluation :
5

The floor of the cargo bay was extremely sticky. Even the leasing agent commented on it but didn't d nothing about it so I washed it out when I got home.

Mary Carol D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KECHIAMARIE R. 
Évaluation :
5

S.O.

KENDRALATOYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSADALE A. 
Évaluation :
5

Just continue being a great location

Gregory D. 
Évaluation :
5

service was excellent

roy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTERRAY G. 
Évaluation :
4

I reserved a 15 foot truck it was confirmed and not available at pick up

JEFFREYPETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN CHRISTOPH L. 
Évaluation :
2

I booked truck and car transport dolly from this place. I was 10-15 late. Her name was Angela. Before payment she was very good. After payment of $451 she just changed. The car dolly was available but she said there was some issue that she cant give it too me. She gave me truck. I explain her that my labor is coming at 10am. After loading if I am not getting car dolly then I will be in big trouble. She said, don't worry I will arrange that. And I will call you to make sure. Ms Angela called me at 2pm and she said sorry can't arrange my car dolly. She asked me to go to Hampton take dolly and come back to her. I was very upset and told her that its not my fault. She replied its not my responsibility. I said mam its just mental harassment. Then shut the ph and asked me to call 800+ nub and make complain. Any way she shut the ph. I went to pick up the dolly from Ace Hardware, Hampton, VA. I went there with loaded truck to pick up dolly. I got dolly and came back to Ms Angela to tie up my car with that dolly. When I reached there Ms Angela left the store at 3pm and will come back at 8:30 pm. It was my 1st time with 20' truck and car dolly. but unfortunately Ms Angela left her store without helped me. I will never ever will go back to that store again.

Muniruzzaman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Always good experience at this location

Sean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUITANECOLE W. 
Évaluation :
3

Very nice lady runs the Uhaul location. The only improvement would be to have a bigger selection of boxes and packing materials.

Luis D. 
Évaluation :
5

Everything was good the manager at this location is very pleasant and helpful. She's just wonderful and looking forward to any of my future rentals with her. Thanks

JUNE W. 
Évaluation :
4

Checking in online was a nice feature.

CARLFREDERICK B. 
Évaluation :
5

The manager at this location was just wonderful and helpful with our needs. Thanks so much.

JUNE W. 
Évaluation :
5

Great service, was able to call in and get out in a reasonable amount of time. Thanks for the help.

DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Rapide et sympathique

JERRYDALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTIS J. 
Évaluation :
5

The manager was very customer focused which was greatly appreciated.

BARBARAANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARENYVETTE H. 
Évaluation :
5

System was quite slow for the Representative due to updates taking place she exclaimed. Had to leave my Credit Card information with rep. to process later. Recommend updating during the later hours vs earlier peak transaction times. Other than that great service and assistance.

RONALDGENE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELALONZA P. 
Évaluation :
5

Angela was wonderful! She was a pleasure to work with. She really knew the service agreements very well and recommended the very best solution for my needs. Next time I need to rent any type of truck or trailer - I'm going back to Angela.

ROBERTFULTON M. 
Évaluation :
5

Awesome staff, great equipment and very well priced.

KENNITHRAY CHARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lambert A. 
Évaluation :
5

Excellent customer service! We will use this location again.

MARQUETTABEVERLY J. 
Évaluation :
5

I had better customer service and equipment availability from 13121 Warwick Blvd Uhaul than any other rent-a-truck to self move my family in Newport News. Thanks!

JUSTIN N. 
Non les évaluations ont été soumises pour cet établissement.

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