Le client n'a pas laissé de commentaire.Stephen T.
Customer Reviews for Rental Stores LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Newport News, VA 23602
Services dans cet établissement :
- Mon-Fri: 8:30 am–3 pm
- Sat: 8:30 am–12 pm
- Sun: Closed
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Angela was the reason this was a complete success. She knows her job and performs it flawlessly.. I felt very comfortable in this process and apricated all of her help and guidance. If I need equipment in the future I will be back .ron H.
Le client n'a pas laissé de commentaire.WALTER N.
Le client n'a pas laissé de commentaire.Stephen J.
Le client n'a pas laissé de commentaire.Jasmine L.
Angela made it a great experience and she made the process easy.Scott F.
Inform customer about the latch without a lock and make sure everything the customer requests online is placed inside the U-Haul such as dolly.Tomeka P.
Nothing to note. Great service. Thank you.Marvin S.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.Brooke W.
Le client n'a pas laissé de commentaire.Micah B.
Le client n'a pas laissé de commentaire.steven B.
Le client n'a pas laissé de commentaire.michael S.
Angela was fantastic ! Great service! She was very nice, friendly and super helpful! Merry Christmas!bill T.
Le client n'a pas laissé de commentaire.ANTHONYWAYNE G.
I appreciated the help of the staff! They made it smooth and easy.Jessica M.
Le client n'a pas laissé de commentaire.KEDDRICKROOSEVEL B.
Le client n'a pas laissé de commentaire.larry J.
Well you have sent the information to the wrong email. I did not rent U-Haul. I believe you will need to resend to the correct recipient This is the contract number 23856114 sent to incorrect email. Thank you Judithjudy G.
Le client n'a pas laissé de commentaire.MEETEESE R.
Nothing. Angie was extremely nice. She stayed a little late to help me. I will always come back to this location if I ever need to rent a U-Haul.charles J.
Le client n'a pas laissé de commentaire.Kylee B.
The staff was friendly and equipment was ready at time of my arrival.John E.
Le client n'a pas laissé de commentaire.Steven W.
The Uhaul representative Angela greeted us at the door and ask us how the move went. She then proceeded to go outside and check the truck in. Would highly recommend this location.kevin A.
The customer service was amazingYasenia G.
The lady that assisted me with the rental was very polite and professional.FRANKLIN D.
Le client n'a pas laissé de commentaire.James P.
Nothing! You guys are AWESOME! Thank you!Donna J.
Le client n'a pas laissé de commentaire.JUAN V.
Annette and Angela are the Best! Friendly, patient, courteous and professional.robin W.
Due to an issue with the app, I had to return the truck 2 days before (Monday afternoon), we had to unload the truck in a rush, so the Police would not be involved, not even giving me time to put gas on it. I will for sure call the 1800 number with moreOrlando V.
Very friendly and helpful service.Benjamin R.
I used this truck in the local area from a to be runs well , the complete seal for the passenger door came out when I open the passenger side door. Besides that the service always has been good is my got place when I need a truckVictor C.
No suggestions at this time.James K.
Angela was fantastic to work with. She was extremely helpful and explained everything thoroughly. The customer service at this location was excellent!Linda R.
The staff was awesome and friendly ! We were in and out in no time !!DANNYCHRISTOPHER C.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Kevin H.
Service was very friendly and extremely informative. This was the 5th uhaul location I had been to or called and no one else could or would inform me why I was having issues being able to procure the equipment I needed, as well as having to travel for services listed on your website. I was finally provided answers here. If I need uhaul in the future, I will be paying the extra mileage and literally driving past 4 other locations to use this one specifically.Perry W.
I didn't like the fact that the truck drive rough and that the engine light had came on. I also didn't like the fact that whoever had used it before had lil roaches in the truck and drug/blunt particles. I was unable to check in the back of the truck until the next day when I was filling the truck up.Funmilayo T.
Angela was very helpful as always! I have rented from this location many times because of the great customer service and will continue to do so. I would definitely recommend renting from here.Joshua O.
Le client n'a pas laissé de commentaire.Lakaysha R.
Le client n'a pas laissé de commentaire.jinzhu C.
Explain to the person making the reservation all terms and fees instead of rushing to make the reservation. The truck drove very rough and the alignment was off. Had to get off the interstate because the truck kept swaying across lanes.DARIUSDAVON K.
Representative Angela is very professional and helpful. She ensures all my questions were answered.Edward C.
Le client n'a pas laissé de commentaire.Janet K.
Le client n'a pas laissé de commentaire.Krystal M.
The physical site is amazing...I had a problem when I called into the customer service and the mobile check-in. The communication... when the mobile checkout/in did not perform as it was suppose to was horrible it needs to be revisited the time lost trying to checkout/in my truck was unacceptable. It was eventually rectified. Angela was amazing afterwards as usual and made sure I was taken care of the following business day. She is knowledgeable and very caring. If possible use in-person services.DENISE J.
Le client n'a pas laissé de commentaire.Henry A.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.AUSTIN N.
Le client n'a pas laissé de commentaire.mark G.
They took the trailer, even though they wasn't expecting it because the other location was full.Clifford S.
Le client n'a pas laissé de commentaire.Adrienne R.
The truck had to be jump started after I got to my next location I had to call roadside assistance to jumpstart the battery againFlorine S.
Fast and easy pick up and drop off.joseph S.
Thank for your helpronnie C.
Fast & explained step by step. Went over & beyond in providing excellent service!rosalind M.
Le client n'a pas laissé de commentaire.HERIBER P.
Everything was all goodJUANDONNELL B.
Le client n'a pas laissé de commentaire.Ernest M.
The rental and return process was smooth and easy. Angela was of great assistance. Will definitely consider this location again for rental truck / van needs!James C.
Le client n'a pas laissé de commentaire.Kelly K.
Le client n'a pas laissé de commentaire.Tamika G.
Le client n'a pas laissé de commentaire.MARACELLUS C.
The windshield was dirty and a little difficult to see out of. Other than that, everything was great. Great customer service!Mona K.
Location great setviceThomas N.
Le client n'a pas laissé de commentaire.Jerry F.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.David P.
I was charged $15 for a "cleaning fee" AFTER I swept this 8 x 5 utility trailer before returning. I'm assuming they used a microscope to find something, anything they could use to say I returned it dirty. Pathetic. If the trailer was muddy, if I left trash in it, something spilled and not cleaned, if I left items in there, I get it. But I did my part to return it clean. I swept it out entirely. An 8 x 5 utility trailer with plenty of wear on it. Please let me know if U-Haul is really this petty, if your business is hurting so bad that you have to fabricate a story in order to charge me for more than the agreed upon price.Charles C.
Le client n'a pas laissé de commentaire.Kennth B.
Le client n'a pas laissé de commentaire.Charles T.
Everything was great! Angela was very professional and helpful.paula H.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.shon C.
The auto transport pulled funny. It wanted to pull to the left constantly.tharon G.
Le client n'a pas laissé de commentaire.Keshawn H.
Dropped truck off with gas tank full and truck was clean. I inquired about the same refund for not having it as long as it was initially rented for and was told some bs that uhaul allows for blah blah blah when renting. Well I didn't need the blah blah blah. I only used it for this amount of time and this is what should be charged for. Now you guys can keep the extra from me and rent again this day and make more money. This is deceitful and underhanded. To be truthful just plain stealing money from your consumers. I will find every outlet to stress my displeasure with being ripped off. I am a contractor and charge consumers for time and not too much. If I work for two days I do not chat them for five.JOANNE H.
Great people to work withAlvin A.
Le client n'a pas laissé de commentaire.kenny H.
Le client n'a pas laissé de commentaire.Erdene C.
Pure excellence! The service and intention matched. I will definitely be back!Kinja D.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Trevor C.
Le client n'a pas laissé de commentaire.mamoun Q.
Le client n'a pas laissé de commentaire.Stephen J.
I really appreciated the service I received from Paula. She made the rental easy.Darrell F.
I will be a repeat customer. Shortly.william S.
Le client n'a pas laissé de commentaire.Suzanne A.
Le client n'a pas laissé de commentaire.Shonda W.
Le client n'a pas laissé de commentaire.DANIELLENICOLE G.
Le client n'a pas laissé de commentaire.john W.
No commentOscar A.
Le client n'a pas laissé de commentaire.Nathan H.
Le client n'a pas laissé de commentaire.Nathan H.
Le client n'a pas laissé de commentaire.William D.
Friendly staff,will definitely be coming back to this location..CHRISTOPHERDAVID W.
Very fast and friendly service. The staff was greatPhilip R.