Nothing at all. I got friendly and above and beyond service.Joel G.
Customer Reviews for Rental Stores LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newport News, VA 23602
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The phone check in is cumbersome. I re-filled the fuel to 1/4 tank (I have a bank receipt from the BP up the street from the rental center) but was charged a 30 dollar fuel service fee and 14 dollars for fuel because I could not get a satisfactory picture of the odometer and fuel gauge. I tried several times to send the picture in the app, but it kept cycling over and over. The dashboard cluster was not like the sample, so I guess the picture was rejected.Clyde M.
I left the trailer after hours.LOUISWILLIAM F.
Le client n'a pas laissé de commentaire.Anthony O.
Customer service is excellent Angela is awesome and the price was great.MARYANN W.
Angie was AWESOME! Thanks for taking care of us!JODINICHOLE D.
I had an above excellent experience and will rent from this location from now on. The owner, Angela, went out of her way to accommodate our return option because of some difficult time constraints on that end. She treated me with understanding on her own accord. I never expected or asked for that consideration. Thank you!!Jacques V.
The woman working there is very courteous and pleasant. Highly recommend this location!WILLIAM P.
Angela was absolutely amazing! She went above and beyond to bring ðŸ'¯ satisfaction! Definitely recommend her!SETHAARON S.
Equipment pickup and paperwork went very smoothly. Staff was very helpful,ROBERT EDGAR B.
So unprofessional no communicationTatiana W.
All went well. Helpful, prompt service!TRACYLYNDELL M.
Let dollies come with 26 ft trucksMONIQUECHANTEL W.
Le client n'a pas laissé de commentaire.beverly B.
Merci encore.ROSEMARIE G.
The Mobile Check-in process was very confusing. Specifically the approval for a 3rd Alternate Contact. The wording says 2nd and it is assumed that one can use the alternate contact that was used for the reservation. Took me a good 20 minutes to work get the verification I needed to pick up the vehicle. Not to mention the agent hang up on Jason Taylor, my third-contact. Very unprofessional.Jesse L.
Don't know of any improvements. She was friendly, helpful, and easy to work with.Rufus W.
Le client n'a pas laissé de commentaire.Gary N.
Le client n'a pas laissé de commentaire.ashley P.
The floor of the cargo bay was extremely sticky. Even the leasing agent commented on it but didn't d nothing about it so I washed it out when I got home.Mary Carol D.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.KECHIAMARIE R.
Le client n'a pas laissé de commentaire.VANESSADALE A.
Just continue being a great locationGregory D.
service was excellentroy P.
Le client n'a pas laissé de commentaire.DEXTERRAY G.
I reserved a 15 foot truck it was confirmed and not available at pick upJEFFREYPETER F.
Le client n'a pas laissé de commentaire.DAMIAN CHRISTOPH L.
I booked truck and car transport dolly from this place. I was 10-15 late. Her name was Angela. Before payment she was very good. After payment of 451 $she just changed. The car dolly was available but she said there was some issue that she cant give it too me. She gave me truck. I explain her that my labor is coming at 10am. After loading if I am not getting car dolly then I will be in big trouble. She said, don't worry I will arrange that. And I will call you to make sure. Ms Angela called me at 2pm and she said sorry can't arrange my car dolly. She asked me to go to Hampton take dolly and come back to her. I was very upset and told her that its not my fault. She replied its not my responsibility. I said mam its just mental harassment. Then shut the ph and asked me to call 800+ nub and make complain. Any way she shut the ph. I went to pick up the dolly from Ace Hardware, Hampton, VA. I went there with loaded truck to pick up dolly. I got dolly and came back to Ms Angela to tie up my car with that dolly. When I reached there Ms Angela left the store at 3pm and will come back at 8:30 pm. It was my 1st time with 20' truck and car dolly. but unfortunately Ms Angela left her store without helped me. I will never ever will go back to that store again.Muniruzzaman M.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.Sandra M.
Always good experience at this locationSean T.
Le client n'a pas laissé de commentaire.LAQUITANECOLE W.
Very nice lady runs the Uhaul location. The only improvement would be to have a bigger selection of boxes and packing materials.Luis D.
Everything was good the manager at this location is very pleasant and helpful. She's just wonderful and looking forward to any of my future rentals with her. ThanksJUNE W.
Checking in online was a nice feature.CARLFREDERICK B.
The manager at this location was just wonderful and helpful with our needs. Thanks so much.JUNE W.
Great service, was able to call in and get out in a reasonable amount of time. Thanks for the help.DANIEL E.
Le client n'a pas laissé de commentaire.JAMES D.
Rapide et sympathiqueJERRYDALE F.
Le client n'a pas laissé de commentaire.KURTIS J.
The manager was very customer focused which was greatly appreciated.BARBARAANN F.
Le client n'a pas laissé de commentaire.KARENYVETTE H.
System was quite slow for the Representative due to updates taking place she exclaimed. Had to leave my Credit Card information with rep. to process later. Recommend updating during the later hours vs earlier peak transaction times. Other than that great service and assistance.RONALDGENE N.
Le client n'a pas laissé de commentaire.MICHAELALONZA P.
Angela was wonderful! She was a pleasure to work with. She really knew the service agreements very well and recommended the very best solution for my needs. Next time I need to rent any type of truck or trailer - I'm going back to Angela.ROBERTFULTON M.
Awesome staff, great equipment and very well priced.KENNITHRAY CHARL S.
Le client n'a pas laissé de commentaire.Lambert A.
Excellent customer service! We will use this location again.MARQUETTABEVERLY J.
I had better customer service and equipment availability from 13121 Warwick Blvd Uhaul than any other rent-a-truck to self move my family in Newport News. Thanks!JUSTIN N.
Excellent service à la clientèle.CRISTIANJOE C.
Le client n'a pas laissé de commentaire.Tiffany M.
Le client n'a pas laissé de commentaire.marcos R.
I have frequent this particular location over the last 2 years. Renting vans and trucks. The Customer Service Angela provides is beyond what is expected. I definitely recommend this location over other UHauls.LASHONDAYVETTE G.
Le client n'a pas laissé de commentaire.KENNETH S.
I have rented a 6 x 12 cargo trailer twice in the last few months - one way to Florida both times. Both times I worked with Angela and she was excellent. Helpful, knowledgeable, friendly and efficient. I'd use them anytime. Fortunately, I'm pretty much all moved now. Nothing I can recommend for improvement.STEPHEN K.
Le client n'a pas laissé de commentaire.JAREDDURANT O.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.JAREDDURANT O.
Angela was marvelous -- personable and professional! Our apt wasn't ready and she was more than accommodating to adjust my reservation to fit our schedule. Then, she told us the rental is available for 24-hrs for the same rate we reserved the truck for 4 hours! I'll go back to her store when I need my next rental!CHRISTINEMARIE W.
Angela was so nice and helpful. Thank you so much for an easy rental.Glenn R.
Excellent customer serviceKEVINMARQUETTE T.
Le client n'a pas laissé de commentaire.ERNESTLEE M.
Le client n'a pas laissé de commentaire.PHILIPEUGENE R.
Le client n'a pas laissé de commentaire.BEN O.
customer service was great the equipment worked flawlessly and it was a easy experience. Keep up the good workGREGORYKENN Y.
Le client n'a pas laissé de commentaire.Lakeisha I.
Wonderful experience!!! We appreciate you guys so much! I'll be back in touch soon to rent another U-Haul again for delivery. I love your easy and efficient systems! Thank you! I'll never go anywhere else.CHRISTINESMITH S.
Angela was absolutely amazing! Called and left a detailed voicemail the day prior with instructions for after-hours drop off. Also, the next day returned my call verifying equipment return and connected me with a local customer service rep to request Safe Mover reimbursement. Both Virginia reps were AMAZING! Thank you!!!Christopher R.
This was an awesome place and the Angela (I hope I've remembered correctly), was fabulous. Helped me get things corrected from my online reservation (which was terrible, BTW).STEPHEN K.
My pickup location changed 3 times from the day that I booked the original reservation. Originally booked the truck for mobile pickup in order to start first thing Sunday morning and the location was moved by the local center to a pick up location without mobile pickup which I was never told. I waited on hold over 1 hour Sunday morning to try and have the issue resolved only to be told I had to go to a different location and had to get a smaller truck. Absolutely horrible experience and will not be using u haul ever again.Rob C.
Le client n'a pas laissé de commentaire.Joshua W.
The staff was friendly and helpfulJoseph C.
Le client n'a pas laissé de commentaire.BRYANMICHAEL D.
Angela was very kind. Outstanding customer service skills. Looking forward to doing business with her in the future.FERNANDO F.
Le client n'a pas laissé de commentaire.MICHAELJOHN D.
Le client n'a pas laissé de commentaire.CLARK B.
Very friendly and helpful people. I needed an adapter for my trailer and she let me use hers. I really appreciate when people go out of their way to help the customer.ALFRED W.
Did not know I would have to pay 100 $when we went to the u haul in Yorktown, she said to drop off @ Leroy Coffer Hwy in Midway, Georgia.YVONNEANNETTE C.
Le client n'a pas laissé de commentaire.KARINANN C.
It was difficult to get through termination location set. Uhaul kept wanting to change to a location 18 miles away from where I left my car.Daniel L.
Angela was friendly and courteous. She made the U-haul rental experience simple and hassle free.DANZIETYRONE R.
Nice big equipment area for easy pickup and drop offDONNAMCQUISTIAN S.
Le client n'a pas laissé de commentaire.ROBERTALLEN W.
Truck had some mechanical issues. Gear shift selector was very loose which made it frequently impossible to remove the key from the ignition when parking. The ashtray would not stay lodged in its place, but fell on to the floor and slid around under foot. The vehicle was definitely broom clean, but there was old grease on the floor of the box portion below the trucks "attic.".RANDALLSCOTT S.
Very accessible lotto easily to pick up and return equipment, Angela was a pleasant person to deal withSTEVENDAVID S.
Le client n'a pas laissé de commentaire.KIMBERLYANN W.
The ladies where very nice thereRENEPAUL D.
Le client n'a pas laissé de commentaire.YOONSUN L.
Le client n'a pas laissé de commentaire.tina W.
The woman working was an angel and worked with me when i had a last minute requestDANIELLEPATTRINA P.
Truck had issues and smelled like smoke. Did not answer phone to help.PHILIP F.
Angela is Best in Class. Several year's of rentals. Quick, and expert help at a moment's notice. Awesomeness always!DARRENKENNETH B.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.STEPHENRODNEY F.
I had a great experience and I will return here for all future rentals.JOHNDANIEL G.
Le client n'a pas laissé de commentaire.FRANCISCORAFAEL R.
Keep smilingBRENDA S.