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JERRY E
Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful.
John CEdgar was a joy to work with! He was so kind and friendly. Greeted us with a smile and we ready to help. Helped me hook up the trailer and patiently answered all of my questions. Very good experience! I would recommend this location to a friend and will use him again when I need a UHaul. Five Stars!
Travis JNothing, it was a good experience good customer service very friendly and personable
Megan HEdgar manages this Uhaul site perfectly!
Phillip GThis is the first time I used the totally automated system it was ok
Robbin SI had great results on the two-day 15 foot rental from Tyler to Haslet, Texas. Personnel at both start and finish were courteous, informative, and prompt. The truck was clean and fully fueled. Edgar carefully explained the details of the rental, emergency procedures, and features of the truck. (He was ably assisted by Buddy - a totally charming pet!). The lady at Chillymart, Rhome, Texas was likewise careful, courteous, and prompt in the turn-in procedure. We could not be better satisfied with the personnel, the service, and the equipment. Ronald Turner
Ronald TWe used this facility 2 times in a week. First their rate was $1,09 not $.89 a mile. Second they did not check the mileage either time and my husband did not know to take a picture at the beginning and end. With the last truck the air conditioner did not work and the employee just shrugged it off saying he would get it looked at. Ive always used U-Haul in the past and was very disappointed in this weeks experiences.
Susan SThe dispatch process online was a mess & difficult to deal with. I had to call customer service twice while trying to pick up the truck. Then when I tried clicking the I've got my keys tab, it just kept spinning & wouldn't go through. I returned the truck the next day to the specified location, self dispatch again, & had to call customer service again because the website wouldn't allow me to dispute the fuel charge that was being added to my total fees. The place of pick up was trying to charge me a fuel charge. I left more fuel in the truck when I dropped it off then what was in it when I picked it up. Customer service said I'd get a call in roughly two days & no one ever called me. Then one week later, my bank account gets hit with the final charges with no notice. I was also offered a discount if I could pick up a cargo trailer from the same location I was picking up the truck & deliver it to the same location I was dropping off the truck. I agreed to do this so long as I was picking up the cargo trailer at the same location as the truck & dropping off at the same location as the truck. The day before I was to pick up the truck, I got a call from a different location to confirm the truck pick up. I had to call customer service to find out why my truck location was changed. I was told there wasn't a truck available yet they still wanted me to pick up the cargo trailer at the original truck pick up location. I canceled the option to take the cargo trailer because it was out of my way to have to stop at two different locations trying to help out U-Haul. It was not a pleasant experience & was rather stressful both picking up the truck & returning it.
Duffy OExcellent equipment and service!
Kevin CWide open spaces - no congestion. Very knowledgeable and friendly manager.
Michael MWe ordered blankets and they were not in the truck. We needed a appliance dolly but they did not have one avaiable.
Jeff SI recommend this truck be serviced asap
LISA BEdgar made my process extremely easy and very professional. Highly recommended
Edgar CDon't change a thing the rental was easy to pick up was easy the customer service was great.
Joe WEasy to rent, pickup and deliver at the end of my trip. Emails kept me informed of my rental.
DALLAS DManager very professional and provided an outstanding experience…… could not have asked for a better experience with him.
Ronnie PSuper friendly and quick service.
Daniel CNo one at location during business hours. Sign on the door said they would be out of the office two days prior but no updates and no one to provide direction or assistance. Luckily it was just a drop off of a trailer and not an important rental pick-up as some customers were experiencing without assistance.
Bruce HThe man that owns/runs this place is a true United States Army patriot. I rent it from this place before it's clean. It's neat and efficient maybe the best one I've ever ran from!
Michael CCannot think of a thing. Gentlemen taking care of business was very professional and courteous. Merci.
Robert BNo improvements needed. Great service. Great experience.
Russel PClean, quick in, quick out, perfect.
Ward DEdgar is the best UHaul guy with whom I ever worked. You need to copy him and put him in all your locations across the country.
Dominic FI have rented and dropped off equipment at this location several times and the manager is always very helpful.
Larry HVery displrased with being charged with cleaning charge for one very small piece of debris
Charles SEdgar is simply the BEST.
David KGentlemen that helped me was awesome. Easy and quick. Excellent service all around.
Brett BIt was fast and easy. Thanks!
Lisa HIdk maybe not charge extra then what my quote online was
Samantha YI heartily recommend this location to anyone. The manager was outstanding!!!!!!
Larry HThe staff at Republic could not have been more helpful. The location is large providing easy in and out.
Michael MBrandon is awesome. Very knowledgeable and friendly.
ROBERT DHe was so very polite and respectful. I didn't have to do anything. He attached the dolly equipment and unhooked it when I brought it back. Very friendly and helpful. I will recommend his business and use him again the next time I need a uhaul rental. Very pleased.
Jahayla JEdgar was fantastic! Helpful beyond measure and got my day started off with laughs!
Denise GEverything was good.
Abel CLove Edgar the owner!!!
Shawn BGreat guy running the place.
Neal MEdgar is awesome.
scott aThe guy that helped us was amazing! He backed our truck and trailer down the driveway we pulled into accidentally because we could not back it out. His people skills were excellent! His personality was superior. I would highly recommend this location to anyone!
Anna KDealers on both end were great! Edgar was the best ever. Very helpful, friendly and professional! A real plus to Uhaul! Thanks Bill
william tI know there is construction right now. You need more lights around the building and by the gate to turn in keys. It was difficult to take pictures for mobile turn-in and also not safe for a female at night.
Kathleen FDropping off the trailer was awful. The road to the drop off spot was a nightmare to drive on and getting in touch with the owner the day of drop off was not much better.
DANIELLE CGreat staff that hooked it up to my truck, went through safety check, really seemed to care about me having a good experience.
Steve MTruck was clean but The alignment was terrible on the truck we rented on Jan.23. We didn't have time to change it out for another - we had to load furniture in that truck the day we picked it up. Evidently U-Haul dealers don't have a way to fix things like that and probably don't care - or the previous renter didn't report it. We rented a 2nd truck for moving the rest of our belongings on Jan. 24. That truck was clean and drove much better than the other.
Nick BEdgar was very helpful and service time was under five minutes. Outstanding service. Highly recommended
Edgar CMake sure you lookup the name of the drop off!!! Not the address it took me to the wrong location!!!
Dereck FHector had everything ready when I arrived. Didn't waste my time and got me on the road quickly. An example of friendly customer service
MICHAEL DThis is the second time within the year using this facility. I was treated so poorly at a previous one that I had given up on uhaul altogether. When I made it to this facility my husband and I was greeted by Edgar. He was amazing from start to end. Very understanding and his willingness to go over and beyond for his customers is the only reason that I will forever be a client of this facility ONLY! Thank you Edgar for your great customer service.
Vershaun MEdgar, at Republic Self Storage in Tyler, TX, is a super guy: very personable, helpful, funny, and a true gentleman in every way!!! He was recommended to me by a relative, and everything she said was very positive and true!
Winnie MCan’t think of a thing. Very good experience
carolyn S