Customer Reviews for Reverse The Door Inc
(U-Haul Neighborhood Dealer)

Évaluation :

1

Trading your people how to use a computer

Évaluation :

1

Worst experience ever, clerk never closed out rental, charged my card over $1000 !!! called 3 times to clear up

Évaluation :

5

Easy rental process

Évaluation :

4

Advance notice that there is no one there would help . It's also necessary to return on line so make sure you have internet and smart phone etc .

Évaluation :

1

No one there. Not a LEGITIMATE business. Called phone number waited a hour no return phone call. Had to pay a neighboring business employee to help guide Prius off off car carrier.

Évaluation :

1

No one was physically available/present at pick up or return of the trailer. I was overcharged for the rental. I rented it for 3 days and was charged for 8 days. I notified "Reverse The Door Inc" and was told it would be taken care of, but it was not. I had to call U-Haul's 800 number to resolve the problem.

Évaluation :

1

Office was closed when I arrived to pick up on Saturday at my scheduled time. Had to wait for the owner of business to show up to get me the keys and told me my reservation was cancelled. Property was closed and gate locked when I returned the truck for drop off. I had to keep the truck for 2 days in my driveway and got charged for the extra mileage and gas.

Évaluation :

3

After hour instructions did not work. No recourse but to drop key in unlocked box no I'd or account #.

Évaluation :

3

Provide info regarding the trailer needed by first-time renters: 1. What size ball is required? 2. Notification that there is no jack at the hitch. (Fortunately we were able to scrounge up some scrap lumber at the lot to use as a lever.)

Évaluation :

1

Close this location.

Évaluation :

3

Make sure you do the online return, while at the drop off location.