Super people super service super prices super satisfied!
tim a
Customer Reviews for Rhode's Towing and Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Professional courteous and quick was a pleasure renting from this location.
jamie bEasy online reservation system. Good people at Rhode's.
David CNothing to improve. Great interaction and experience!
KURT SEverything was great! Trailer performed as expected customer service was good.
JAMES JThe experience was far better than expectations
Robin BThe Rhode's team is great to work with! Always reliable, helpful and friendly.
PATRICK KWe have recently rented from Uhaul on multiple occasions and all of our experiences have been positive ones!
Joe ZStop ripping off your customers
Justin VVery kind and helpful staff.
Jody TGirls in office very friendly even helped attach the trailer. Will definitely be back. Excellent facility.
John MThe staff at the pickup location was friendly and helpful and hooked up the trailer for me. The online check-in helped be ready to get moving faster for a hectic day. All went very well.
Ronald MExcellent Staff, very friendly and extremely helpful!!!!!
MICHAEL Weasy transaction, clean trailer, and assistance with hook up
BOB Rtongue Jacks needed on trailers
Richard JExcellent service and answered questions with compassion.
Cheryl EKeep up the good work and keep equipment around for customers
Richard BHonor the pick up place from where the uhaul was reserved.
Connie Rbad signage, no direction as to where to go inside of building shop was dirty, rep was nice
Michael RRefund my mileage I was not told about at two different locations
Colleen BAlways nice to work with this dealer.
Phill GI the drop off location that I wanted because of the distance but it wasn’t too far from my house.
james mMy motorcycle trailer rental went seamlessly. Easy pick-up, easy drop off, and the folks here were very helpful in hooking it up and checking its safety and were very efficient and friendly in getting me in and out. I plan to use them whenever I need to trailer my Harley. The U-Haul trailer was really good quality, too.
MICHAEL RChrissy was very helpful and explained the process clearly and thoroughly. Her customer service is awesome!!!!
Judith ASee comment above.
GLENN VVery friendly and easy drop-off, I had a receipt within a few minutes.
Jacob TRhodes took great care of me (Christy). Personally assisted and made sure i was satisfied.
PATRICK KCustomer service was very professional. Equipment was in excellent condition
Michael BVery helpful staff. Great location to rent from!
MARK RPerfect
Chris RThe lock box needs serious work. It took us 15 minutes to open box 3. The numbers, especially the top number, didn't want to turn. When you are picking up a vehicle at 10pm, this can be even more problematic, and a rough way to start a rental.
Jay CThe trailer was great. The only disappointment I had was being charged 25 because I had to postpone the rental by a few days. Initially, I reserved the trailer, but had to cancel because my friends truck was not available. I noticed that I was charged 25 for canceling. It was a few days later that I was able to rent the trailer and complete my transport. Merci
edward bRenting a trailer was easy. Set it up online than did online check in so pick up was fast. Dropped off early and fee was adjusted.
Michelle SVery good service and communication here. This helps so much with all that must be coordinated with moving and knowing you have a good working truck, mechanically checked-out and ready to go is huge. Thanks, Rhode's Team for great service.
Nancy DThe people are awesome.
dustan SThe location was fine. I had issues with the uhaul app...45 mins waiting for customer service. The lockbox wasn't working to get the key. The drop-off was ridiculous due to the uhaul app not working agsin to take a pic of the odometer. Once I did get customer service they were nice but the overall experience wasn't great.
Lisa SGreat People and products!
Danny PI reserved an auto transport at U-Haul, 17000 Rogers Drive, New Berlin, WI. I got there, paid for the transport and went out with the two girls running the place to hook it up. I inspected the tie down straps, and on one of only two straps that secure the front wheels, the end that is inserted into the ratchet was literally tied onto the tire strap. I told the gal running the place this was unacceptable and it should be immediately taken out of service. She told me it had just come in from Kansas that way and it should be fine. I told her I spent 40 years in heavy material handling and to go find me another transport. She contacted dispatch, who located one 25 miles away. I asked for a discount since I now had to drive 50 miles because of their negligence. Dispatch agreed to a $50 credit which I agreed to. The gal said she changed the order and I left. I arrived at Rhodes in East Troy, WI to find that the gal had not changed the order, but merely put a note on it. The gal at Rhodes found the note and issued the credit on the order. But instead of subtracting $50, she added $50. She immediately caught her mistake, but had to call someone at an actual U-Haul office to get it corrected. (It's absurd that the systems wouldn't let her correct that herself.). She explained what happened to the gal at U-Haul, but the U-Haul gal replied back that I should have been charged nearly double what I was charged. She handed the phone to me and I explained to the gal at U-Haul that I got the rate off their website and everyone agreed that was the correct rate - she was just not understanding. After another 10 minutes, she finally got it, issued the credit, but said it would take several days for it to show up on my bank account. They can take your money instantly, but it takes days to get it back. It was the worst experience I have ever had with U-Haul, and was scary that they were more than willing to put unsafe equipment on the road. I will certainly look elsewhere if I ever need moving equipment again.
ROBERT M