Customer Reviews for Richman Automotive And Towing
(U-Haul Neighborhood Dealer)

Évaluation :

1

Pickup took more than 30 minutes due to slow response time on iPad used to check out.

Évaluation :

1

This was miscommunicated to us, as we were told to call a 1-800 number to let them know where we were taking the u-haul to drop it off. We did not get to choose the drop off location, which caused us to go over our mile limit & we then had pay an extra fee.

Évaluation :

2

Once again, no issues with the location and I tried not score the personnel as the location was closed on Easter Sunday evening, but this questionnaire will not allow me. The U-Haul App was not accommodating and neither was the online portal, neither of which allowed me to upload or take images to complete the return process electronically. The location was easy to find and we were able to return the trailer without issue other than the portal.

Évaluation :

2

I was told my dad didn't need to submit his ID because he was a direct relation which I'm pretty sure was incorrect. When getting the uhaul, there was no walk around to see the truck. I was given a truck to drive across country that ended up not having cruise control. Gas was only at 3/4 tank. Was given the keys, pointed to the uhaul, and was told goodbye.

Évaluation :

3

Not open Sundays, so no comment on personnel. Very useful location. Had several other U-Hauls sitting there; we got a place to park our trailer, but it looked like the last spot. WHY SURVEY REQUIRES PERSONNEL ANSWER WHEN THEY ARENT OPEN?? They were not either helpful nor not. BAD question. SO-no, they were not helpful and it's your fault, not theirs. Shame on you for writing a binary option. NA. NA. NA makes more sense.

Évaluation :

4

The truck outside and inside were not clean and the driver side wiper needed replacing. Other than these issues the gentlemen were friendly and courteous.

Évaluation :

1

Was told by local store, pic and pack, that I could use the app and pick the trailer up after hours. Just my luck your servers went done so I was unable to get logged on to the app or website. Drove 4 hrs next day and called in, got charged over $160 for a trailer that if local and national people would have known correctly that I could not use the app to pick up, I would have made other arrangements. Rep should have given me the trailer for $60 as was originally set on my reservation drop off was a piano in the butt and had to call in again to get approval. Rented a car healer from uhual 4 months ago, went super smooth. Not sure I will use uhual next time or not.

Évaluation :

5

Wyatt was great to work with very helpful and knowledgeable.

Évaluation :

4

In and out in less than 10 Mins. Great service

Évaluation :

5

Very good service

Évaluation :

4

Rien

Évaluation :

3

Wash windshield is the only thing. I tidied that up at my first gas stop. Truck interior was clean.

Évaluation :

3

The staff should be trained in using the U Haul website so that the customer does not have to repeat all of the steps on the app during turn in.

Évaluation :

5

This location was very good. He checked in the equipment and called someone at U-Haul to make sure I would not be charged for the utility dolly I never received.

Évaluation :

5

Very friendly. Full of information. Very polite! So helpful!!

Évaluation :

1

The truck was left unlocked and the front door open upon arrival. The original code we were given to get the keys was wrong and it took being on hold and chatting with an agent for an hour to get the code. The app is horrible and crashed several times; both while picking up and dropping off which delayed us even more. The vehicle itself shook like crazy and was so loud it hurt our ears. And when we picked up the vehicle is was completely empty which was a major inconvenience. I will never use a UHUAL vehicle ever again. I would like a refund.

Évaluation :

5

Nothing everything was super easy and convenient

Évaluation :

5

Staff was great. Check in was quick.

Évaluation :

5

Rien

Évaluation :

5

Thanks to the friendly owner of Richman Automotive and Towing, he jumped in and did what was needed to help us get this whole fiasco cleared up. He made several calls until he got someone that could help him.

Évaluation :

5

I passed on the fuel leak to the gentleman checking us out.

Évaluation :

3

Agreement said to call a phone # upon arrival. I called 2x, no answer, no voice mail. So I left the key in the drop box.

Évaluation :

1

Charge me so much for have an hour. Didn't tell me why

Évaluation :

3

The only problem was with the app. The physical location was okay.

Évaluation :

1

Terrible location with road closures, a small parking lot, & not a lot of maneuverability for people not used to driving trucks & auto transports

Évaluation :

4

No improvements needed, the guy who helped me with the reservation was of great help.

Évaluation :

1

None of what I rented was available in the truck, representative I had to work with to pick up the truck was rude to the people associated with my pickup despite it clearly being a stressful encounter for us, I was charged way more than what it said I would be for the truck and then uHaul tried to charge me a second time for a ridiculous amount.

Évaluation :

4

Windshield washers did not work. Windshield was not clean-- dead bugs impeded visibility.

Évaluation :

5

Location was the closest trailer drop location for me and they were very efficient and professional.

Évaluation :

5

Good Gentlemen working there and explained everything good and will answer any questions you have