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CRAIG M.
Customer Reviews for Richter Self Storage Of Grandville
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Very easy to work with.
Edwin B.Great Location Great Location Loe this place. Bill
William C.Lucas was very helpful!!
TOM R.customer rep. Lucas was very nice and informative. Will definitely rent from this center again! A+ Service
Richard P.Truck steering wheel had to be held 4 degrees to the left to go straight. Heading south 1100 miles with a strong east wind gust up to 45 & rain made difficult driving. Made it safe in spite of a blown truck tire from a semi ahead. Returned it in Folie. Al 2 days early.
WILLIAM S.Everything went very well... thanks.
FRANK RANDALL D.Having issues with Uhaul bc we had a one way rental from MI to MA and now we are being told that our contract was for an in town rental and are being charged for a wrong location drop off. I contacted Uhaul and spoke to 2 agents on the day of pick up to reconfirm a one way rental before we left with the equipment and was told by both agents that we had a one way rental and no one was sure why I was seeing an in town rental. I have again contacted Uhaul to try to remedy this matter as we now have a $300 bill and am waiting for a manager to contact me in regards to this mess. I use Uhaul for 99 % of my moves which is quite often and have never had such a cluster to deal with
Krista A.Everything went smooth and hassle free!
Eugene R.We had a great experience. The app locked up on me, but still made the reservation. Something locked up in the computer system and wouldn't release the reservation. But after the Uhaul made a phone call, all was straightened out and we had a flawless move. Merci
Delia S.Best u haul I've ever been to.
Robert Z.There was a little confusion for me in returning the truck because the ap wasn't working correctly, but when I called Richter a couple days later, they were extremely helpful and got it all sorted.
Rodney K.Driver seat smelled like urine
Erica C.Josh is awesome! Promote ahead of peers!
Anthony W.People were great, trailer was horrible
CHRISTOPHER ALAN M.The staff at the Grandville location are the absolute best! I wouldn't rent anywhere else. Very pleased with my rentals from Grandville Central Storage.
Ricky M.The tire shredded on the car trailer on the way to our destination and it threw us off our schedule by 2 hours. The repair response was great but we were told that other tires looked bad but they do not replace them until they blow. That was very disturbing and dangerous. UHAUL should do a better job in maintaining and preventing issues like mine.
BRANDON PHILLIP D.I wish I knew that the fuel level was less than a quarter tank.
Stephen S.I dropped off through the app so I didn't talk to anyone, or go inside. Very easy drop off!
Beth K.Friendly staff, excellent vehicle, and no surprises.........I can't think of anything you could do to improve. A perfect experience and I will be back.
RICKY L M.No complaints. Time to pickup and drop off were quick. Equipment (trailer) was in good order and worked well.
Daniel K.Quick return and staff were friendly and helpful.
DAVID L.Easy drop off and said he would take care of the trailer issues so the next person didn't have to deal with them.
JESSE E.The lack of professionalism in the employee was disappointing. We got extra equipment from the location & he pointed across the room at what we needed rather than helping gather it. Also, in regards to COVID 19 - no mask was worn by the employee or any other consideration for customer safety.
Richard G.The employees working the desk were friendly and accommodating, but did not seem certain about that location being my specific location. There was a lack of clarity on the drop off location. I was told in Rochester to drop off at the Wyoming, Mi site (they needed the car dolly) and that the paperwork would have the address. The paperwork said Grandville, Mi was the drop off, but no specific address was listed. I called the Grandville, Mi office. They told me to just drop it off there, so I did.
Andrew W.Jack was great. He did everything he could to be helpful and make life easier for us. I would definitely recommend this U-Haul location to anyone and use them again.
Sean R.Very respectful and polite
Efreen M.Used a trailer for a day, equipment was clean and good as expected
John K.Josh was pleasant and helpful when arranging for rental. He explained options and helped us make the best choice for our moving need. The process went smoothly from pick-up to return.
Jeff B.Not a thing
Brenda G.Fast check out and turn in very friendly
Malcom B.Actually be present when during posted office hours. I was unable to unhook my trailer and no one was present to assist. I showed up during open hours. Very disappointed.
Ryanpatrick D.Josh was great. I will definitely be back. Merci.
James W.Very friendly and helpful people at the location, but U-Haul's endless pitching of add on services and products during rental application is super annoying.
Adam D.Hire more people like the two young men at the Grandville location. Very helpful young men!
Michael G.I was shocked when I opened the truck at the storage unit to find there were no straps to secure furniture. I assumed that was a normal thing trucks came with. If it's not I would suggest your customer service person make a routine inquiry if those need to be added. Other than that everything was great about my experience.
Jennifer V.I wasn't sure where to park, but otherwise good.
Christopher M.Great to work with, drop off was a breeze
mike S.Maintaing a wide selection of equipment.
Richard G.