Customer Reviews for Ricks Service Center
(U-Haul Neighborhood Dealer)

225 évaluations

302 N Main St   Blackwell, OK 74631

(580) 363-0045

Heures d’ouverture

  • Mon-Fri: 9 am–3:30 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(580) 363-0045

302 N Main St
Blackwell, OK 74631

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–3:30 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

TREY LEE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK HOUTZ 
Évaluation :
5

Vehicle said Oil Change Needed. Then it died, roadside showed up and them it started and we managed to successfully return. It should not be rented again until repaired

Jason Farmer 
Évaluation :
5

Nothing. Great location and equipment

Robert Clark 
Évaluation :
3

The app and return process is crap,

DAVID THORNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raianui Hausia 
Évaluation :
5

Great folks to work with

Lurae Horse 
Évaluation :
5

Great customer service! Thanks again!

Jonathan Gallope 
Évaluation :
3

I think the U-Haul app need improved.... it's a little bit confusing

Allen Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurie bixler 
Évaluation :
3

Actually set pick up based on my original reservation

Kent stehno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayne thomason 
Évaluation :
3

Your check-in procedure is terrible they couldn't get anything done....took what I thought was a long time to get checked in...

JAY HEINRICH 
Évaluation :
5

Was so friendly and nice. Made the visit very pleasant.

Misty Laurent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Stinehart 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hOLLY hODGES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john eckholt 
Évaluation :
3

Vehicle wasn't near business site and the business was not open on the weekend.

Brad Armstrong 
Évaluation :
5

Great customer service and very friendly.

Terry Swope 
Évaluation :
5

Excellent location and service. Very friendly and helpful people.

Clarence Kuykendall 
Évaluation :
3

Not welcoming, rude, harsha

Kimberly SULIVANT 
Évaluation :
1

I scheduled a week in advance and the truck I requested was not available. I was forced to drive 30 minutes to pick up a bigger truck than I wanted. On top of that major inconvenience, I was not discounted AND THE TRUCK BROKE DOWN. Terrible experience.

Connelly Roblyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK DREES 
Évaluation :
5

Alice was great with me even though she was having issues with her computer. She helped me with the equipment I needed and the extra day I would need. Everything was completed as quickly as possible and I was on my way.

RONALD MILLER 
Évaluation :
5

A spare key.

LAURA CANNON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STORMY CHANDLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS DUROY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONDRA ROGERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LILING XIE 
Évaluation :
5

Alice really helped us out!! She was excellent! 5 Stars for Alice!

JAMES HAGERDON 
Évaluation :
5

No problems.

GAIL KOSMOSKI 
Évaluation :
3

It's in a pretty run down parking lot, when I called to speak to someone after dropping it off the lady was very rude.

Vernon Mader 
Évaluation :
5

Very nice staff, went the extra mile for sure.

JUSTIN SAGER 
Évaluation :
1

Between the location that picked up the trailer or the alleged location that they invented for me to deliver it, they inflated a bill of more than 1000 dollars and I only rented the trailer for 4 days, no more than a month, as they put it. and much less I entered Miami my delivery was in Fort Myers and 4 days after renting it

Aramis Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Jantz 
Évaluation :
2

The person who gave us the rental was not a friendly person, even said she hated doing u haul first thing in the morning . When they hooked up the trailer they found it was not in their system and had to hook up a different one.

GLENN CATHEY 
Évaluation :
1

Rick's service center was an awful AWFUL location to do business with. We had a reservation 3 or 4 days in advance to pick up a cargo trailer. While on our way, the manager (oldest woman working) called stating "we've been dead all day you need to come pick up this trailer now" my husband said "we have a reservation at 3:45 we're 10 minutes away" she said "well we're closing if you want it come get it now" and hung up. My husband wanted to business elsewhere but we didn't have the time. As my grandfather just passed and we were on our way to gather belongings from his house. We got to the location and she was the rudest, most unwelcoming woman I've ever encountered in my life time. Answering the phones and hanging up on people telling them to call back on Tuesday. Saying things like "this is what happens when you book last minute". It was a disgrace. And we will be directing friends and family away from doing any business with this location. If someone wants to call me to talk further about this situation I'd be glad to talk with someone. 580-262-1694

Jalan Helsel 
Évaluation :
1

Our issue was that we rented (online) a 20' truck from a place closer and were notified we had to pick up in another town. When we went to pick up they had us in a 26' (no prior notificaiton) and charged us for this amount vs. what we reserved online. This was all done online so not really this dealers fault but U-haul doesn't have a place to review their corporate process which isn't very good.

John McFadden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA LOGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY CARTER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUTH Prince 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy Miller 
Évaluation :
4

The owner at Ricks was very helpful! She went out of her way on the way to a Christmas party to assure the truck was there and that I had the information on how to pick it up Sunday morning. The truck was returned late and dirty but that wasn't her fault.

CRAIG COBERLEY 
Évaluation :
3

Trucks in 2 locations and building for key drop off in a 3rd, makes for a confusing experience.

Jesse Harter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Bradfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kreifels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklynn Bruner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY OARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON COOK 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sondra Klein 
Évaluation :
5

The location was closed on the day we dropped off but I spoke with someone the day before and they were very helpful and friendly.

Keith McClure 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS HEDGES 
Évaluation :
5

Everything went smoothly and i have no complaints.

Edward Skaggs 
Évaluation :
5

The best experience we ever had

Gene White 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffrey Mcclaflin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly DURAN 
Évaluation :
5

Rien

Trenton Goans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stormy Chandler 
Évaluation :
1

Repair the box trailer for all leaks!! Had some of my belongings ruined due to leaks somewhere in the roof. I will be filing a complaint and pictures of damages of items for damages.

Stanley Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY CONGRAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Bryant 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Kelly 
Évaluation :
5

Very pleasant first thing in the morning brfore coffee assisted us in every way they could very highly recommended

Mildred Arredondo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmond Reese 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric Watts 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn Cox 
Évaluation :
1

The woman who called us about dropping it off was rude and wanted us to drop the truck off before the actual end date of our contract, which what day she was referring to was a Sunday in which they were closed, which made us felt even more rushed than we already felt. It made our move even more stressful, given the fact that we were already dealing with the fact that the engine in my car gave out 5 states from our actual destination. Overall not a pleasant return process.

lacee peirson 
Évaluation :
5

Double check trucks and no pets

Ruby Quick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Burchett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Jacobs 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra Yeary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael mcclung 
Évaluation :
5

Alice always gets me fixed up when i need a local truck for a day

david kreifels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Blevins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy Carver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trino Silvas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Brown 
Évaluation :
5

I needed a truck for a local move. Mark, Alice and Jerry got me fixed up Thanks Guys

david kreifels 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnie Wilson 
Évaluation :
5

Great service and welcoming us to town.

Misty Brown 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula Dill 
Évaluation :
5

Not charge so much for a one way when the trailer I need to move stuff isn’t available at my local location.

Scott Ellsworth Sr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Purdie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Purdie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry alsip 
Évaluation :
2

when we moved here and our car fucked up we took it there and it was fucked up even more when we got it home. the uhaul was fine in good working order.

Angelica Peeples 
Évaluation :
5

The internet was down when I went to pick up the trailer but they were able to help me and get me the trailer. Very pleased with the customer service and the equipment.

Charles Crowell 
Évaluation :
4

Equipment was clean but old, rusted, squeaky and did not fit the hitch ball well. A back reflector was taped on with electrical tape. The location rented from had just gotten the equipment in from somewhere else and had nothing to do with the age and functionality of the equipment. The trailer worked OK but bounced on the hitch ball with every bump.

JAY HEINRICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Barbee 
Évaluation :
5

ALICE WAS SO HELPFULL AND WONDERFUL

Mary Dewitt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY HEINRICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Ridenour 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Alligood 
Évaluation :
3

We've dropped off two trailers here in the past month. The first time, we had no problems. The second time, they charged us for 3 extra days, when in fact we returned the trailer one day early. There isn't anyone available to answer the phone or meet you after they close in the afternoon during the week, and no one available on weekends at all. When I received an email with additional charges, I called to question the charges (mind you no phone call from them to discuss this with me prior to charging). At first the lady was less than friendly and questioned me if I was sure I dropped off on Saturday stating we were supposed to have been met by someone and checked in. I explained this wasn't the procedure with the first trailer and quoted her answering machine message stating service calls were no longer made on Saturdays. How would I know her answering service message if I hadn't attempted to call when dropping off the trailer? It was a holiday weekend and I understand no one wants to work on a holiday, myself included. With that being said, if your business is not available for personal check in of trailers, you will have to take your customer's word for the return date. It isn't the customer's fault you weren't available. I asked for a refund of charges due to the situation, and confirmation of refund. She did agree and returned my call to tell me the refund had gone through but there was no way to email the confirmation to me. She offered for me to pick up a receipt but I don't live nearby. Later I realized she should have offered to mail the receipt and she has my address. On a positive note, she was willing to refund. On a negative note, she questioned my honesty, wasn't as friendly as I'd expected, and quite frankly didn't seem happy to give the refund. I would try to find a different location if possible, but sadly being so rural this was our only option.

Katherine Gibbons 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Mobley 
Évaluation :
4

Trucks were not at the location listed ; it was at a another location in town but we didn’t know that

Eric Lybarger 
Non les évaluations ont été soumises pour cet établissement.

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