Le client n'a pas laissé de commentaire.
MARLY W
Customer Reviews for Ricks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I wish the truck I rented had tie downs somewhere on the floor. I was transporting a headstone initially up to my family's hometown in an empty trailer and had nowhere to secure it in the back. I had to improvise so it wouldn't roll around and be damaged during transport.
Chad NRick is always great to deal with. Easygoing, professional and no nonsense. Highly recommend Rick's place!
Milton SHe did a great job, was a last minute reservation with about an hour's notice. He had the truck ready to go when I got there.
Marco RRick was very helpful with connection of the trailer, with the paper work and making sure we didn't have any questions or concerns.
Kim BRick is always extremely helpful and respectful. I go in and out quickly.
MIRZAM PThis was an after hour drop off, called and spoke to Rick, the next day, about the poor condition, he said he'd look at it.
MICHAEL HExcellent experience.
Jerome JIs was good and easy to drop off.
Tyler HThe truck was cleaned and ready to go, and ran great! Nearing auto in Newton worked well with me for the initial reservation of the truck and ricks in Grinnell Iowa had everything prepared when I arrived. Great experience!
William HThere is a key drop box, which made it fast and easy.
Bolivar ARick was very helpful. I had forgot my hitch. Rick has sufficient supply to seek me one.
William MNeeds larger trucks.
Mahmoud AThe return policy for after hours is confusing if the app isn’t working.
Kim BRick was very helpful and removed the trailer for me.
Louis FRick’s Uhaul is awesome ,have rented several times and is always a great experience
John BRick's a hell of a guy and always will to help out.
KYLE TJust dropped off the truck and left the keys in the box.
Kevin MRick did a great job getting me in and out and on the road. Highly recommend his location for your Uhaul needs.
Chris ZLove the Vintage shop reminds me of my dad's gas station. Being open on those hours on a Saturday were a lifesaver since we broke down just 3 miles away and were able to get moving without too much delay. Great location.
Dean WRick did a great job.
John MQuick and easy very helpful
Terry HI don't know of anything off hand. Rick provides World Class Cutomer Service.
John WReally you can't. The Trailer pulled out and ready for me when I got there, hooked it up and make sure everything worked before I left and was a pleasure to work with. Merci encore.
Jeffrey NThe truck was prepped with everything I ordered. It was even freshly detailed.
Seth BYour service sucks as far as everything customer service on hold for almost 2 days to get told no there is a problem and then figured it all out and finally got the rental to get charged more than what was said
Michael MWe checked all the lights before leaving right after hooking up the trailer. We got the OK to go and that everything worked. On the ride home it was dark out and we realize the trailer did not have tail lights. It had brake lights and turning signals, but no tail lights.
anthony lNothing further
John WI received help in getting unhooked and then was able to take off. Again a very smooth transaction!
Daren LLocation looked a little "shaddy", like I wouldn't want to be there alone. Nobody was there when we dropped off but the check in process through our mobile phone was great!
Kevin BRick met me at the truck, took my keys and said, “thank you and have a good day” took me longer to top off the gas tank.
Charles BI stopped in and was able to pick up the trailer on the spot. Completing the application/paperwork was smooth and simple. The price was very good. I returned it within 24 hours and drop off was also very smooth and simple. I would definitely rent from Ricks Towing again!!!
Patrick BHaving vans available without a 40 mile drive, even if it requires notice to get one to a local location. Staff at this location was excellent though.
Benjamin FWhen you get done using the truck then put gas in it then uhaul charges for gas again
Damon NAwesome Service
russell sStaff was friendly and very helpful hooking up trailer
Deborah WUHaul fees are not transparent and RIDICULOUSLY expensive.
Erik JIt's the first time I rent a uhaul, but I never want to use Ricks ever again. That old man there was extremely rude and knows nothing about customer service. He treated me very badly. I got there at 5:54 pm. He was about to close and the minute I got there he asked if I had ordered the trailer 2 minutes prior to getting there. I said no it was about an hour and he said same thing the order is not here yet. Then he left the office without saying anything, got in his car, burned his tires, and speeded on his lot to go get the trailer. Then he walked in his office and all mad he threw his keys on his counter. When he went to put the trailer on my truck was another ordeal. He had me all stressed asking for the key to the pin and the adapter for the lights. All I wanted to do was to leave that place as soon as I could. I was so stressed and upset that I couldn't even drive out of the lot. My son had to drive from there cause I couldn't anymore. I have never experienced anything like that. I wanted to leave but I needed the trailer and Marshalltown didn't have it so I stayed. I would rather drive farther to a different town than go back to Grinnell.
Nadia JRick was a lifesaver! Excellent customer service! Always answered my call on the first ring....he juggles many things on his lot but handles all seamlessly! Thank you again for your help. Susie
Susan RLower prices. It was much too expensive
Naomi N