Just dropped off the truck and left the keys in the box.
Kevin Mark
Customer Reviews for Ricks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rick did a great job getting me in and out and on the road. Highly recommend his location for your Uhaul needs.
Chris ZimbelmanLove the Vintage shop reminds me of my dad's gas station. Being open on those hours on a Saturday were a lifesaver since we broke down just 3 miles away and were able to get moving without too much delay. Great location.
Dean WilkinsRick did a great job.
John MillerQuick and easy very helpful
Terry HarperI don't know of anything off hand. Rick provides World Class Cutomer Service.
John WilderReally you can't. The Trailer pulled out and ready for me when I got there, hooked it up and make sure everything worked before I left and was a pleasure to work with. Merci encore.
Jeffrey NashThe truck was prepped with everything I ordered. It was even freshly detailed.
Seth BidneYour service sucks as far as everything customer service on hold for almost 2 days to get told no there is a problem and then figured it all out and finally got the rental to get charged more than what was said
Michael Mc GinnisWe checked all the lights before leaving right after hooking up the trailer. We got the OK to go and that everything worked. On the ride home it was dark out and we realize the trailer did not have tail lights. It had brake lights and turning signals, but no tail lights.
anthony lincolnNothing further
John WilderI received help in getting unhooked and then was able to take off. Again a very smooth transaction!
Daren LehrmanLocation looked a little "shaddy", like I wouldn't want to be there alone. Nobody was there when we dropped off but the check in process through our mobile phone was great!
Kevin ButlerRick met me at the truck, took my keys and said, “thank you and have a good day” took me longer to top off the gas tank.
Charles BakerI stopped in and was able to pick up the trailer on the spot. Completing the application/paperwork was smooth and simple. The price was very good. I returned it within 24 hours and drop off was also very smooth and simple. I would definitely rent from Ricks Towing again!!!
Patrick BolteHaving vans available without a 40 mile drive, even if it requires notice to get one to a local location. Staff at this location was excellent though.
Benjamin FarnsworthWhen you get done using the truck then put gas in it then uhaul charges for gas again
Damon NegreteAwesome Service
russell schappertStaff was friendly and very helpful hooking up trailer
Deborah WhelanUHaul fees are not transparent and RIDICULOUSLY expensive.
Erik JarvisIt's the first time I rent a uhaul, but I never want to use Ricks ever again. That old man there was extremely rude and knows nothing about customer service. He treated me very badly. I got there at 5:54 pm. He was about to close and the minute I got there he asked if I had ordered the trailer 2 minutes prior to getting there. I said no it was about an hour and he said same thing the order is not here yet. Then he left the office without saying anything, got in his car, burned his tires, and speeded on his lot to go get the trailer. Then he walked in his office and all mad he threw his keys on his counter. When he went to put the trailer on my truck was another ordeal. He had me all stressed asking for the key to the pin and the adapter for the lights. All I wanted to do was to leave that place as soon as I could. I was so stressed and upset that I couldn't even drive out of the lot. My son had to drive from there cause I couldn't anymore. I have never experienced anything like that. I wanted to leave but I needed the trailer and Marshalltown didn't have it so I stayed. I would rather drive farther to a different town than go back to Grinnell.
Nadia JimenezRick was a lifesaver! Excellent customer service! Always answered my call on the first ring....he juggles many things on his lot but handles all seamlessly! Thank you again for your help. Susie
Susan RaumanLower prices. It was much too expensive
Naomi NorbergVery professional and helpful
Mark PossehlIncredibly poor customer service. Would not recommend this location at all, ever.
Dennis LewistonRick is very easy to work with.
Gayle UhlenhoppNo improvement needed. Great experience!
Steven GeeRick is cool!
Nich PerezCommunicate next steps to customers who return equipment. Check the equipment in when the customer turns it in, don't wait for the customer to follow up and ask why the order is still open. Show the equipment returned at the actual return time....the day before, not the day and time on the contract if they return it early.
Mark RobinsonI'm very satisfied renting this truck.
Mark CitzmanNeeds to move closer to town.
Daniel FiglmillerOwner was friendly and helpful
Robert BergstromEasy pick up on our way to Iowa City, very nice guy!
Scott FrostThe vehicle was just what I needed for the job. It was a comfortable journey.
Joseph Lancellostore was dirty and stuff all over the place. No big deal, but you are asking, so I am answering. My big issue is that we were supposed to pick up the truck in Iowa City and we had to pick it up in Grinnel Iowa, a 60 minute drive. Should have received more compensation for this inconvenince and additional gas, etc.
Edward VazquezThe folks at Ricks Towing were fantastic. They clearly explained everything, loaded up the car and made us feel comfortable with the equipment. I've rented U-haul trucks and trailers before and this was the best experience I've had. Shout out to Rick!!
Steven SuskindVery impatient
Elizabeth AshmoreRick is the absolute best! Thanks so much for being amazing, Rick! Four trucks on our way out of town and every single one was clean and the new air fresheners were a very nice touch (don't think we didn't notice!)
Ty YoungGreat guy & very helpful & friendly!
DUSTIN CARRENDERMet me at the truck. Excellent customer service.
Ted SmithRick's was great. His station reminded me of my grandfather's from the 50's and had an awesome nostalgic feel. Rick was super helpful and reassuring since this was my first time pulling a trailer. Fortement recommandé!
Rebecca WrightWent well!
Duane HinrichsI love renting from Rick's!
jill petsel