the pick up was great, the drop off fee however was not.
Stefan C
Customer Reviews for Riddles Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Every thing was good
kevin aEverything is well with the u hau
alfred lNo clear directions to drop keys off when the facility is closed.
Kevin POverall a very good experience. Very helpful and friendly staff.
John DAgain, this consumer was jerked around having to drop off at a location not open except during normal working hours. I lost about $260 in wages I would otherwise have made had I been able to use the more central preferred location (per reservation request) at the Harrison Bridge Road location in Fountain Inn, SC, which would have been open over the weekend.. Instead I was directed, under penalty of an overcharge, to return the equipment at an in-town location, awkward for trailering access, before noon on Monday (even though I did not get the equipment until 2 PM on the pickup day). The agent at the drop-off location was accommodating, and blunted the disappointment of having to lose a half-day of work just to make U-Haul Traffic satisfied.
esteban pNever entered the premises to drop off, attendant met me outside, so I cannot speak to the cleanliness of the facility.
COLBY MFast service, thorough, friendly......just the way it should be.
Anthony MPICK UP TRUCK EMPTY GAS
ANGEL AGreat service
Ramel HNever saw the employee
Mark BVery convenient location and owner of Riddle Upholstery very helpful.
Craig SImprove the app, it was glitchy and took a while for the return.
Brandon DThe truck was fine, the location was sub par. Very smelly of cat litter box .
Chris MInitially, the customer rep at the drop-off location did not want to accept my truck drop-off, indicating that he didn't understand why I was directed to his location since he had an overflow of trucks there at that time. He finally agreed to accept my drop-off when I advised him of the size of the truck (small 10-footer) and the fact that I was directed to drop out off there. After leaving facility, I did feel somewhat sorry for this individual. The lot there was small and full at the time!
James HGuy was nice but there was a big hole in the roof of the truck. It didn't rain so our stuff wasn't ruined. He was probably just busy but he should take a minute to check the equipment before sending it out. Otherwise everything was great
David SI felt like I was going to get shot while dropping off the truck. At least I got the entertainment of watching more than one drug deal go down while i was dropping off the truck, so that was fun.
Michael MWent to drop it off couldn't find place to drop off keys. Went inside of business it smelled like urine. I handed the keys to the owner and I told him I couldn't find the drop box and he said there was a Drop slot on the front door in a rude way.
Ceara AGreat quality people !
William HThe service and the U-haul truck were absolutely AWESOME!!!
Reginald WMaps direction doesn't take you to the location. Once there it is easy to see the location but it is less clear as to where the office is. The owner is helpful and efficient.
David QI have to get a refund for the $50 fee for the U-Haul blankets that were not on the truck at pick up! I had to call 7 locations on a Saturday morning to find some.. while the movers had to wait on me so they could wrap my furniture.
Jeffrey SGood customer service. All terms were verbally explained clearly prior to leaving establishment.
alecia cGive mobile links for after hours no expiration time
mildred wI was very pleased didn't notice anything that needs adjusting.
david jTruck was clean but check engine light was on the whole time.
MATTHEW PWas helped quickly and efficiently
Cynthia GI had requested a different location for pick-up. I never received a call from any location to confirm my pick-up. I had to call my original location to discover that my location was moved. When we arrived at the new location, the manager's U-Haul app wasn't working so we had to come back.
Jennifer MI didn't notice anything that need improvement
GENEVA JMy initial return location was closed and gated, so I couldn't return my truck. U-Haul redirected me to Riddle's for after hours return. The process was relatively easy.
Russell FMr. Riddler is an awesome guy to work with!!!
Christopher BI recommend the owner uses more signage to indicate where the office is located.
Jennifer MJust make sure tjres are good and all equipement is operational
Clarence DNo need to everything was great
Ron CMake it easier to find online
TIMOTHY LBuilding entrance not clearly marked. Inside of building is not organized or clean.
Alexander MWhat a great experience. Personalized service had me on my way. Merci!
Kris YThe truck that i rented (TT350907 i believe was the number) the check engine light was on when i picked it up and stayed on the whole time i had the rental
Shawn AGreat customer service with full explanation and no surprises. One thing that could have improved this experience for me has to do with the equipment. I like to plug in an MP3 player while driving but there was no port for it on this vehicle but it's not a deal breaker. I would not hesitate to rent from this location again.
bruce bVery good experience. Owner was very knowledgeable on the rental.
Mary LMerci
Shyanne SWe arrived after closing.
Rich MMuch easier than the last time I rented in Hartsville SC. So grateful!
John WI was in and out, speed is everything when renting a truck. This place was very quick.
Mark CGreat experience!!!
Charles C