They were not ready and the truck was much smaller than expected. I also believe they did not properly record the odometer. I made a reservation in Evanston and was forced to pick up from here, I would not do it again.Christina C.
Customer Reviews for Ridley's Family Market
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing. Service has always been great! :)DARRYL N.
I had originally reserved a 4' x 8' enclosed trailer. I upgraded to a 5' x 8' one, and prepaid for it online. The person at Ridley's had a hard time discerning which trailer I wanted and did not readily see that I had prepaid for it.Michael N.
Le client n'a pas laissé de commentaire.Timothy S.
The gentleman that helped me was very good, and helpful! I was confused on some parts of the transfer, but he was very patient and kind enough to help me get the trailer turned in. Please thank him again, for me.CHRISTOPHER J.
Address took me to the wrong street, had to drive around and find the lot, maybe some kind of wheel chocks as working lot has a slight incline and it took me a few tries to stop the trailer rolling away.Garrett H.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Tammy B.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.Crystal W.
Le client n'a pas laissé de commentaire.Dave G.
Le client n'a pas laissé de commentaire.Paula A.
Le client n'a pas laissé de commentaire.Robert H.
The people at Ridley's were super helpful and nice. They took good care of us from start to finish.Paul T.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.robert V.
Thanks so much! Very much appreciated all your excellent help.Kirk T.
Somehow there was a mix up when I turned in the Uhaul. I got a very curt email claiming I hadn't fullfilled my obligation to bring the equipment back. I had returned said equipment early and had it inspected at the location. I am sure it was just some issue with the u hail person at the store. The person at the store was very nice and knowledgeable as well as helpful. I thought he did a good job. I feel like the corporate company could have simply called the store and asked about the trailer vs just immediately sending the email. Just my 2 thoughtsSTEPHEN G.
Le client n'a pas laissé de commentaire.Cameron B.
I had to drive 90 miles to pick up a trailer so I am not very happyNorman G.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.terry R.
Le client n'a pas laissé de commentaire.ROB F.
Le client n'a pas laissé de commentaire.Trevor S.
Le client n'a pas laissé de commentaire.Trevor S.
Le client n'a pas laissé de commentaire.john K.
The 26 foot truck that was given to me was very old and beat up. The windshield was not properly installed. 280 Miles into my 400 mile move the transmission went out leaving the truck with only 3rd gear and reverse. Trucks in that condition should be retired and not given out to paying customers relying on a vehicle to be roadworthy.Mark S.
Even the lady in Kemmerer couldn't believe it cost that much money to go that distance. She called u haul headquarters and tried to help me out but they had some kind of reason. I told her thanks just forget about it.jim G.
Le client n'a pas laissé de commentaire.jason R.
Le client n'a pas laissé de commentaire.randell L.
Le client n'a pas laissé de commentaire.cindy M.
A reservation in Rock Springs more than a month before should guarantee a vehicle in Rock Springs. No real discount, even when the truck was turnednin early. Not cool.Jessica C.
Inspect and maintain equipment.Aaron P.
Le client n'a pas laissé de commentaire.james H.
Nothing. They did great.edward B.
Representative did not know how to check out the customers dealBuck W.
Le client n'a pas laissé de commentaire.AARON V.
The unit we rented was very nice and equipped with all that we needed to enjoy the long ride and was very comfortable! I would recommend U-Haul units to anyone , bar none ! Thanks for the services!Steve M.
made request for a 4X8 cargo trailer weeks in advance. Should have been available; instead, I was provided with a 5X8 cargo trailer. I hope next year this does not repeat itself.jesse O.
Le client n'a pas laissé de commentaire.Matt P.
Free coffee and donutsMark E.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Ana H.
Too far out of the way. It would have been much more convenient to return the truck to Evanston instead.Brandon C.
Le client n'a pas laissé de commentaire.SHANNA F.
Not have to drive 90 miles to pick up equipment.Daniel K.
Le client n'a pas laissé de commentaire.Janet S.
Le client n'a pas laissé de commentaire.Rick M.
Le client n'a pas laissé de commentaire.Shawn A.
In the past we've always liked U-Haul but this time was horrible when we picked the truck up it was trashed in the cab and back and the guy Kenneth at RIDLEY'S FAMILY MARKET told us we didn't have to fill the truck up cause we had to clean SOMEONE'S ELSE'S GARBAGE and we returned it on the correct day but y'all are still trying to charge us $154 if this isn't corrected we'll NEVER use U-Haul again and I'll let all my friends know not to use them either this is totally BULLSHIT?!!!!!!! PLEASE CORRECT YOUR MISTAKE OR I WANT COMPETITION FOR CLEANING UP SOMEONE'S ELSE'S GARBAGECARRIE M.
it's was good and great customer service :)anthony H.
Le client n'a pas laissé de commentaire.Gregory G.
Had a flat and it took an absurd amount of time for you guys to fixDru S.