Access to complete my contactless transaction online was horrible. When I was finished, website kept rejecting all my pictures. Process took entirely too much time to complete all the steps.
Leroy C
Customer Reviews for Rikers Fleas and Furniture Nixa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make an option that we can just fill the truck ourselves with gas before returning, your price is “highway robbery” per mile
Lasha GDon’t recommend using the app or mobile check in The equipment was good and the place is easy to find.
kevin sAlways Top knotch at Rikers!
MICHAEL LThe lady helping us with very patient and changed our reservation to allow us to get the best deal for our needs. It was very much appreciated!
MARANDA VThis is not a U-Haul place. It is a flea market/used furniture place. The people are nice and the return went very smoothly, but it is not a U-Haul place.
RACHEL BFantastic positive 100 %
DOUGLAS HThe staff at Rikers was amazing. They went above and beyond customer service wise.
ALISHA GCertainly would return for future rental needs
LEIGH SI am very pleased with this drop off location because they were friendly, answered my questions well, and were thorough, kind, and efficient. I felt like they treated me as a friend and I would highly recommend this drop off location.
LORETTA HTook longer than expected to leave with truck. The mileage on the contract was less than the truck mileage. Could not get good phone internet to check in truck. Seems like we (the customer) had to do U-haul's job, not impressed.
DONALD BI have used them twice, both times were an easy and nice experience.
Steven SI was there, standing, for about 45 minutes to an hour while the man was trying to figure out what he was doing, while also stopping to check out customers in the flea market. Would not go back there!
Kathy NGreat customer service and easy pickup and return.
HENRY GVery nice people
Trent CS
Valerie LSeemed to concern about the actual business rather than the Uhaul business part.
Marty JNot based on the location but the app was somewhat confusing to navigate when picking up the truck.
Burnette NVery smooth check-in and check-out process, and the truck was clean and very well-maintained. Recommend highly.
Jim CThe local location was great. The national 888 customer service sucked. They said they would call no one did. The day was wrong. They waited till the last moment to tell me nothing e]was available. Opps, yes it is. Oh, we put the contract in for only 1 day of use for you to get from MO to FL Well, the local location has to explain it slowly to use. Then cancel it all. Then put it all back in. Says a lot when the pros need to learn from the locals.
John AMake the return times match the hours of operation for that branch.
James CVery friendly and helpful. Best priced trucks for moving we've found.
Robert HThe truck I rented was fine except for one thing, the air conditioning stopped cooling after about 10 mins. But that is understandable, that could happen to anyone at anytime.
Linda SHad trouble with the app. It was constantly trying to load. Called Customer service, they assisted me. She did say there had been reports of the app not working correctly. Made check in a hassle.
JeanAnne Blong service, I’ ve lost an hour (30min - pick up and 30min drop it)
Denys ANightmare experience picking up U-Haul the person who worked at the gated facility I spoke with on the phone wasn't even sure if the #sign came before or after the gate code, and in the email there wasn't a # at all. Worse experience ever, will not likely use U-Haul in the future.
Carolyn DInterior of vehicle interior was simply 'nasty'...something sticky was all over the doghouse/console as well as the steering wheel. Exterior of the location was cluttered and dumping looking. I would not recommend this location nor will I use them again.
Jerry SThe pricing is not accurate, online it says the truck is a certain price then they hit you with all these other fees. $49 quickly turned into $113
Nicholas AThe old Gentleman at the location was not in a good mood and was not really interested about my concerns. He claimed I went over miles when in fact I took a route that had good roads and was easier on the equipment. That don't seem to matter to uhaul.
ROSS OThey was very Rude like I was a bother because I wanted to rent the UHAUL and I would like to have all the charges checked to make sure that I was not over charged every time I turned around the guy that is running the place told me that I had more charges that I had to pay because the computer was not charging me enough money if someone could please contact me my Name is Dennis Wilson and my phone number is +14179871810 thank you
Dennis WYour app is difficult to use. It took us almost an hour plus contacting support to pick it up. App not user friendly!
Anna SI had difficulty with the app return process ND photos hoping it is complete 9:59 am
Virginia ANo problems. Good location.
bill w.
GARY HNothing everything was ok
Ronnie WNo communication, very rude. Terrible at their jobs
Alec HEverything was nice but the steering on the truck was somewhat loose and made it more difficult to keep the truck centered in the lane than all of the other U-Haul trucks I have driven.
James DI did everything online. Everything was very easy to find and the truck was clean! The truck I rented didn't run to good and didn't want to go above 30 mph but that is not the location fault. I did have them put in a ticket so I hope they get it fixed! But overall this location was amazing and super easy to deal with!
Corey TThat box truck had the coldest A/C. Felt great after loading and unloading for 6 hours.
Cathy GThe cab could use a good cleaning. Looked like it hasn't been cleaned for quite some time. The dash and instrument panel were dusty, the drink holders, etc, had crumbs in them and the cab floor needs to be cleaned. But that's been fairly typical of past rentals. In all fairness, this is a busy time of year and we picked up the truck within 45 minutes of it being returned. The lady who helped us on pickup and return was the BEST either of us have EVER worked with. Super helpful and very personable even though she was running her tail off.
daryl RNothing, so easy, would rent from them again!
Allison PMy only complaint is there was no where easy to park to large 26' truck. Maybe having a designated place for those would've been more helpful.
Jennifer SGreat service!
Larry BI have been using uhaul for over ten years without an issue. While trying to rent a car trailer today, I was asked to provide multiple contacts and several different forms of identification. I've never in the entire time I've used any of the products this company offers, been made to do or feel like I was an incriminating person. I was then ordered on how I should use the equipment as if though I'd never been around it before. Both of the people that run this u haul service center were very rude and condescending. I absolutely will not be returning to this location.
Kyle MCruise control should be added to your trucks!
Steven MBuy new trucks polite customer service
Melanie EThe first place I reserved didn't have the trailer I reserved. The second place gave a trailer that was old and worn, with a sliding door that was very hard to use. Getting jammed once they required me about 10 minutes with tools to fix
Steve I