Nothing. We had trouble doing the mobile pick up, but the owner was super helpful and helped us through it.James P.
Customer Reviews for Ritchie Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lorena, TX 76655
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Sam : 1h pm à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Toby G.
Le client n'a pas laissé de commentaire.David L.
Nice and close to the new placeSHANRON G.
Le client n'a pas laissé de commentaire.Kent P.
Le client n'a pas laissé de commentaire.KATHLEEN B.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Why did I get charged 2 times this makes no first I get charged a 111,00 $ and then 62 5 days later I don't like how U-Haul does business and I am not satisfied or happy about itGarry W.
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.Matthew M.
This is a great place to rent your uhaul ! It is just like pushing the EASY button !JASON R.
I was having trouble with the mobile check out process the worker at the location " i cant remember his name " came outside and helped me with the process and got me going very quickly so i can get moved.CHRISTOPHER C.
I had some problems with the check-in process due to website and location problems, but everything worked out fine in the end.DENNIS H.
Excellent service and a good moving van.Jason R.
Everything was excellent.victor R.
Le client n'a pas laissé de commentaire.DANNA V.
Le client n'a pas laissé de commentaire.JONNIE M.
everything was great the way it isKENT P.
I really Appreciate good customer service. The owner of this location goes above and beyond to see the customer is taken care of. Unfortunately, this appears to be a rarity in U-Haul from Corporate stores and other locally owned location in the Waco area. Poor communication and customer service in the past have discourages me from utilizing U-Haul services in the Past. Shawn the Owner of the Ritchie Road location has performed to the highest expectation. This will be the only location in the future I will reach out to for U-Haul service in the future.CHRISTOPHER DOUG C.
I think ya'll did excellent. Not sure that I'd change anything.ROY D.
As always, working with Uhaul at this location is easy and fast. Will continue to use!!CHARLOTTE D.
The U-Haul that I received was damaged by the front passenger side wheel.AUDRE M.
Amazing customer service. He was very friendly and super helpful. We rent all over the country and this location is by far the best.ESTEBAN A.
Le client n'a pas laissé de commentaire.MARTHA Z.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.BRENT WILLIAM W.
Sean was great about everything. A top notch business person who cares about his business and customers. Would give him 5 stars for quality. Nice to see someone who really cares about doing things the right way and treats people with respect.JOHN J.
Called to find out what the extra 15 $charge was for left a voicemail never returned my call. When I dropped off truck middle of day nobody was there.nickolas R.
easy to get equipment and returnKent P.
Quick fast and easy friendly serviceMICHA B.
Le client n'a pas laissé de commentaire.Dale W.
Apparently, Uhaul did not inform the owner that we were picking up the truck so had to wait 1 1/2 hours until it was straightened out. When I talked to Uhaul the day or two before, I was informed that we could pick up via our smartphones but, again, nothing worked and I feel that Uhaul was definitely to blame for a lack of following through and setting things up properly. VERY FRUSTRATING! After this experience I doubt I will use Uhaul again, nor recommend to others.Robert M.
Le client n'a pas laissé de commentaire.Michael R D.
Very friendly and helpful!Cory M.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Renee M.
Le client n'a pas laissé de commentaire.Sacramento F.
Owner was amazing! Effective communicator both for rental and return.Stephanie M.
Le client n'a pas laissé de commentaire.Christopher E.
Le client n'a pas laissé de commentaire.Gary M.
Shaun was wonderful to work with!Daniel H.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.chris C.
Great service and equipment worked well and was cleanJuanita M.
Le client n'a pas laissé de commentaire.Dennis G.
Sean was helpful in every way to get me going.Paul A.
Le client n'a pas laissé de commentaire.JULIE H.
Le client n'a pas laissé de commentaire.Calvin L.
Need to check making sure the trucks are safe to drive. Long wait for someone to answer the call. Last time I had problems with the brakes and this time a has a problem with a tire . One of the tires has a bubble on the side. The price went up almost 100 dollars more than what I paid last time.Ramon H.
Le client n'a pas laissé de commentaire.Calvin L.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Rita D.
Le client n'a pas laissé de commentaire.Jerry O.
Everything was fineDebbie B.
Absolute top notch service and care. Would definitely use their services again.JOHN R.
Le client n'a pas laissé de commentaire.Jennifer Y.
The owner/manager at this location is helpful and responsive. The only thing that I'd suggest is to expand the business hours. Currently, Monday - Saturday 1-5 can be a bit of a challenge. But the owner/manager does make good effort to be available outside of his normal business hours when needed.Ralph W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.David S.
Thank you for being there and having the equipment needed in this last minute moving situation.MORRIS B.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.Kelley D.
Le client n'a pas laissé de commentaire.Shawn D.
Friendly and understanding, will definitely work with this location on future needs.Gregory H.
Friendly and helpful! We will do business here again!Michael N.
Le client n'a pas laissé de commentaire.KEN T.
Le client n'a pas laissé de commentaire.MICHELLE O.
Le client n'a pas laissé de commentaire.eric K.
The owner was extremely kind and helpful. I had to make multiple changes to my reservation and he got everything done that I needed and also communicated extremely well. He made the process much easier than I could have ever imagined. Thank you so much!! Definitely will recommend to others!Cienna E.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Bryon C.
Le client n'a pas laissé de commentaire.David P.
The service is great.Jacqueline T.
Le client n'a pas laissé de commentaire.Victoria C.
Nice folks. Great equipmentDavid S.
The owner is a very kind gentleman.William C.
Le client n'a pas laissé de commentaire.Teresa R.
Very Professional! Very customer oriented. I hope I do not have to move anytime soon, but I do, I know who I will be using.Thomas H.
Couldn't have been happier with the provided services. They were kind enough to help us after hours in the rain unhook the trailer. Thank you so much for the outstanding services.connie L.
This is a great location. The owner was very helpful.Rodney S.
Le client n'a pas laissé de commentaire.Brett S.
Nothing wrong with the location. But UHaul told me to return the trailer at 11AM and the location does not open any day until 1PM. I called the number on the contract and the guy told me either to bring it back when the place opened ( because it was a trailer) or take it to another location miles away. Not convenient at all and I was not happy.WILLIAM W.
Le client n'a pas laissé de commentaire.Scott N.
Due to hours the pick up experience was awful. App kept timing out and no one available on site until 1Pm ended up paying an hour for movers while waiting for code to pick up truckHannah W.
Was not offered paper (hard) copy of turn-in receipt.Miles M.
Best Uhaul I've ever visited and the customer service with beyond excellent. Everything there was clean and orderly, you can tell they take pride in their store. I know sometimes it's luck of the draw on what equipment they have but everything here was in great shape. Will do business againWade L.
Le client n'a pas laissé de commentaire.Matthew S.
personnel were very friendly n quick to get you on your wayDAVID N.
Pickup and drop off was seamless. No suggestions for improvements.William B.
While the site and staff were excellent, the online checkout app is absolute garbage that stopped working for photo uploads and finished my checkout with 3000+ less miles than the odometer actually read on a 25 mile in town trip (checkout was finished automatically when app forced itself closed). In end the staff corrected the issue but probably on mistake ended up charging me for 10 extra miles (~40 % extra I had to pay on mileage). Not worth it to wast my and staff time to fix it again but I can't believe this absolute trash app/online process was put into production to waste my time in the middle of a hectic day. Google Play store reviews on app have dozens of similar complaints. Won't ever use again.Chris B.
Le client n'a pas laissé de commentaire.John M.
I understand that road construction has the area in disarray, but there needs to be a designated drop off area for after hours. I was told to put the trailer I rented "anywhere as long as it's not blocking anything else" The lot is huge and has lots of inventory so I found an open spot closest to the front and dropped off the car hauler. I received a call a day later saying it was about to be reported stolen since it hadn't been returned. A designated area would have solved this issue.Eric T.
Le client n'a pas laissé de commentaire.Terry E.
Le client n'a pas laissé de commentaire.Walter P.
Le client n'a pas laissé de commentaire.Ken H.
Le client n'a pas laissé de commentaire.Kayla B.
The lady was super nice and explained everything to us. Our third visit in last two months. Moving house then buying furniture. Love these guys or in this case. Lady. Thx you LTLynne T.
Thanks for a great experience!shannon B.
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