Driving a vehicle that is from U.S. compared to Canada it was hard to keep regular speed.
Debra M
Customer Reviews for Ritchie Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The Agent was friendly, helpful and professional. Merci.
Andrew WReturned vehicle over weekend and did not get credited for the day. I was disappointed.
Andrew WCustomer service was great...Thank you Nelson..
pete tSuper easy dropoff! Easy to find location and parking was no problem at all. 10/10 recommend.
Zackary GGreat customer relations
brain pEasy access late a night with instructions on the door to where the key drop off was located, which helped when your tired and it is dark
Della EThe trailer was leaking from the back to and the roof!! I was not impressed, I have rented same size trailer before and never had issues!! This trailer need to be look at it for leakage. Thanks
serge bI would not recommend your service to anyone I returned the trailer 45 minutes late and was charged an extra day plus insurance I won’t use uhaul ever again
Karl CGood busineso not complicated efficient
William CI did not realize there was a contract charge plus the rental charge. It ended up being expensive and it should have been explained about the contract charge. Not sure I would use again. What I thought was a good deal, was disappointing in the end. I would also let others no about this additional charge, before renting.
elsie mIt was perfect. No issues.
roman hConvenient location. I was able to gas up at this location as well. I would definitely recommend this location for renting a truck or trailer.
Jamie dNelson was great. Very friendly and informative. Merci.
Andrea RAwsome service
darrel cThe truck was sufficient but not swept out. The man who wE dealt with was great
KATE SExtremely informative and friendly. Very helpful in returning truck and car dolly.
DonaldBrent NThis location was extremely disorganized. The equipment received was not clean and in bad condition
Marcela JWindshield was full of bugs when picked up. Unit shakes badly while on hyway speed. Different speed. Not to pleasant to drive while shakes like that.
Richard gThe owner called me the day before telling me I had to pick up the vehicle at 9am when I booked for 10am which I explained to him, but insisted that he is busy tomorrow and it needs to be picked up at 9am sharp! He than asked if I could pick it on my that day (Friday) and use it today instead of Saturday which I explained I was working therefore I could not do that hence this is the reason why I booked for Saturday. The owner called me again Saturday morning asking if I was coming at 8:55am, I told him that I was almost at the location. The guy was not friendly at all. I definitely would not recommend this location and if you can't get a uhaul elsewhere than do it or you'll be harassed by the owner. Not a good experience that's for sure!
Lindsay SNot much to improve!!
dave mWasn’t aware of the drop off
Richard BGreat customer service explained everything with ease fast and friendly highly recommend this location
JOHN GVery easy drop off. The agent at this location took care of us right away, and parked, unhooked the trailer and managed paper work in no time. Very friendly.
Mary AWas closed on Saturday when I dropped off trailer at 10. Seemed weird as Saturday would be a busy day
ROBERT Wsmooth.
Stephen KWas great even gave me backing up lessons! I was concerned that the truck I wanted was substituted for a smaller truck with trailer. Made the move much more stressful
Cyndi VVery nice man. Very helpful
tim kWhile the trailer was clean, and the staff at the location we rented from were very helpful maintenance of the tires is sadly lacking. One tire shredded just before we got to our final destination. We spent more than an hour waiting to speak to someone on the 1-800 number and finally decided to drop the trailer at another location to have it repaired. The following morning we called the dealership in North Bay to explain why the trailer was there only to have our calls remain unanswered. For people who are unable to file a repair request online the after hours service is terrible. Once we were able to connect to wifi and file the repair request the tire was replaced with two hours. My husband then had a good look at the tires on the trailer and noticed that they were different brands of tires. The after hours service needs to be improved and the most essential part of the trailer - the tires should be uniform, not mismatched. In future should I need to rent a trailer I will most certainly be more aware of the tires.
kim bgood experience
pat dBe ready or wait
Sheldon EI couldn't do the online check in because I'd already dropped the keys in the box. Why is the online check in so complicated? Making us do more work for you? Very unhappy with that feature. Everything would be double checked by an employee anyway.
Chris TThe only we want 20 foot and only got 15 .
judith lWell I have rented lots of uhaul in the last 6 months and the service with uhaul is garbage I have had to change locations lots cause equipment isn’t available then they give me cheaper km price and when I change location cause the equipment wasn’t available for a second time in the same day I didn’t get the cheaper rate for the kms and I also didn’t every get the 50 dollars off the rental ever when my equipment wasn’t ready uhaul doesn’t keep there word and I would use any other rental company over uhaul even if it was more money cause the service is better
NATHAN RExcellent customer service. Everything went smoothly.
ritchie sYour reservation website is the most frustrating, user UNfriendly platform I have ever experienced! Difficult to navigate and impossible to sign in. I ended up having your local representative make the reservation for me and have heard from others that they too find the site useless. DO SOMETHING ABOUT THIS!
andre pAgent advised unit was not sterilized due to COVID 19 as it had been over a week since it was driven. Agent smoked in front of me at his desk and I am a non-smoker, it's 2020. Also addressed me by my last name in initial greeting. Process was smooth as I did everything online prior to picking it up.
Scott SWhen I called to say I would be late due to several construction areas along the route to his location, he was very abrupt and impatient and he hung up on me when I was trying to explain I could prepay for the truck, as he stated he had stuff to do.
Colleen GExcellent service à la clientèle. Really appreciate kind people who want to help.
Bill SI noticed I was charged the taxes, I should have been exempt as I am status and my move was on the Reserve.
Jackie MFront left tire was low before we left the lot. Nelson was great to deal with. He maintained good measures in dealing with the Covid 19 situation.
Kim KI believe I was charged double. The 5x8 trailer contract says $31,58 but my credit card was charged $63.17. I should be refunded $31,58
Cynthia RThe gentleman told me to use my phone to advise that the truck had been returned just after hours on Thursday. So I did. But not sure if it went thru because I got the text again. He was very nice and friendly.
Judy RI would not recommend using your online ordering system. It is horrible and would not accept my credit card even though there was plenty of credit available on it. I had to cancel my original request and do it in store. It took me 1,5 hours to pick up my truck.
Mark FExcellent location and also looking forward to using your services again in the near future
JOSEPH gWonderful man Nelson helpful with information and timing. Thanks again.
John RFlexible service, friendly and very helpful.
Conor BI'd prefer a full truck on pick up. It saves valuable time especially if the agent is busy with their other duties or business when someone arrives. The owner of Ritchie's was courteous and personable. Very down to earth and laid back. Accommodating, friendly and helpful. He topped off fluids for me before I left. Unfortunately this took up time I really didn't have much of. I really appreciated what he did for me. I only wish it could have already been done before I arrived for pick up. I have no real complaints about my service. He is a good man and I understand he has a business to run as well. Thank you sir for your attentive service. It was a pleasure.
Angela MNelson is great to deal with.
Stew G