Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)

117 évaluations

1835 W Old Liberty Rd   Westminster, MD 21157
(Cross street Skidmore Rd)

(443) 671-1135

Heures

  • Mon–Sun
    De 8 h 30 am à 4 h 30 pm

Services dans cet établissement :

Pour nous contacter

(443) 671-1135

1835 W Old Liberty Rd
Westminster, MD 21157
(Cross street Skidmore Rd)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h 30 am à 4 h 30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Prompt, friendly, professional service!

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Rick had everything in order and kept us on schedule

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmett S. 
Évaluation :
4

The gas was not to the level it was supposed to be & I was charged for the previous user's fuel usage. I have requested an adjustment & refund & submitted a photo of the fuel level upon pick up.

Michele F. 
Évaluation :
5

Originally I started off with Sunoco in Westminster Maryland. With a complicated trip ahead of me it would have been nice If I could understand what they were saying. Definitely a language barrier! Plus they weren't exactly pleasant. When on the other hand Ricks Road Rescue on liberty road could not have been more helpful. Rick is definitely customer oriented and went out of his way to help me with all of the confusion. If you want a secure and safe rig for a long haul Rick is the way to go. Once again I highly recommend Rick's Road Rescue.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
4

The app to return the vehicle did not work well at this location and was extremely frustrating. In addition, I was charged for gas when I returned the vehicle with more than 3/4 tank.

William G. 
Évaluation :
5

As a contractor I often have to trucks, this was my best uhaul and for that matter best overall truck rental experience

Grant B. 
Évaluation :
5

Needed a truck an trailer for a last minute purchase of a jeep 4 hours from my home. Rick was cool as could be , made the entire process very easy and most importantly was HONEST. Rushing through the app I accidentally clicked a bigger truck then I needed , and clicked that I needed moving blankets and dollies. Instead of making an easy extra bucks off me he adjusted my bill without any issues. Kept an easy form of communication the whole way via text and his staff was friendly. Clean maintained equipment. Would recommend to anyone in the Westminster md area.

Leonard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
2

I rented a trailer to haul my Jeep to an off-road event about 2,5 hours from my home. On the return trip, my trailer experienced a tire blow-out. I had to call U-Haul and rely on a local contractor to bring me a new wheel and tire. I thought it odd when I picked up the trailer that it didn't come with any spare tires, but certainly wished it had as I was sitting on the side of I-81 for 2 hours. I could've had the tire changed in about 3 minutes if it came with one.

Matt S. 
Évaluation :
4

They had multiple trucks and were very helpful. But claimed they didn't have time to clean the bird doo off the truck. Vehicle was good.

Martin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
5

Easy transaction tent well

Brian F. 
Évaluation :
3

I was over charged for one. The owner as he stated several times told me how little I knew about a trailer and he had all the knowledge and I was made out to be an idiot. The guy was an unprofessional unwelcoming jerk. I called and asked if I could change my pick up time. He said yes. I arrived at 10:45 am. It took 45 minutes to do what should've been 5 minutes. I departed the location at 11:35 I returned the trailer at approximately 8 am. Not a single person around. I put the trailer in the location I picked it up from and left. Per the agreement it states to return to location by appointed time. I did. I was called at 1:15 pm and belittled for not having called to tell the “Owner” I had returned the trailer. The owner said. “ what time did you drop of the trailer? It to dark to see on my video cameras. I said 8 am. I was belittled for following the agreement and told I was suppose to notify him personally. I don't believe this to be true. I will never use that service again. What a disappointment to be treated and talked down too by the owner. I should've been charged for only one 1 day. I was charged in excess of what I should've been charged and it's a lie. Uttering. It's a crime. Never will I use that location for anything. Joseph A Miller III

Joseph M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

olivia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

With the drop-off location, I can understand how the location looked. Let's be real. It is a tow yard…. I wasn't expecting a Ritz Carlton where they'll put a napkin on your lap, feed you watercress tea crackers and tell you a bedtime story. I dropped off the trailer and left. They did their job. Keep both the pick-up and drop-off locations the same.

Drew S. 
Évaluation :
4

Once you find the sign to call someone (doors to both buildings were locked), they answered right away and walked me through the pick-up process over the phone. Very helpful and made things quick and easy. Same went for drop-off. Despite the appearance of the place, the entire rental went faster and smoother than any other rental I've ever experienced. Only complaint - after the fact when I finally looked at my receipt the next day, I saw I was charged the extra $14 for damage coverage when I'm 100 % sure I toggled to decline it because I NEVER purchase it. Not worrying about it but just making others aware. One other note, too ... make sure to be VERY thorough with providing ALL required information when reserving online as it will make the rental go a LOT smoother!

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Very helpful personnel

Charles M. 
Évaluation :
5

Excellent service à la clientèle.

Tayquon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLIE K. 
Évaluation :
5

Nothing , very easy experience !!

Charles K. 
Évaluation :
5

Rick was so helpful and communicated with us about where to meet and how to hook up the trailer. He made the whole process easy. Would recommend using this location.

Kim M. 
Évaluation :
1

Truck was terribly maintained. Water leaked in the trailer, ruining 2 of my boxes.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Rick was great, great person to deal with

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Friendly owner, well kept trucks. Would definitely (and will) rent from again.

Robert B. 
Évaluation :
3

not this location..but reserved for a certain location...my reservation was moved to another..neither one had a truck. Customer service sent me to another that had 1. For the trouble-no real discount for driving all over the place. I most likely will not use uhaul again

aaron Z. 
Évaluation :
1

Don't leave the key underneath we a brick and trash can, instead, leave it in the correct uhaul lockbox. There were 3 available at this location, and were not utilized.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

This location was very professional and made my experience very easy. I will be using this location again.

Ryan S. 
Évaluation :
5

Keep Rick as the main man.. He was so helpful and friendly. He had us laughing. He showed us how to properly load my car on the car carrier. Great experience overall... I'm a happy customer!

Paula L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Belinda P. 
Évaluation :
5

Nothing cool guy

Joseph D. 
Évaluation :
3

This location provides easy drop off with just a phone call. There was no one there to meet, which is fine. No help was offered here either, but none was really needed.

John L. 
Évaluation :
5

It was the best experience renting ever, seamless, easy and friendly. I wish most businesses had the service I had!

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE L. 
Évaluation :
3

The trick was clean but it had a missing headlight. We were told to just use high beams. The check engine light was also on and the knob for the window kept falling off.

Wendy P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWANNA C. 
Évaluation :
5

Very kind and accommodating folks that help you with your move.

Mack B. 
Évaluation :
1

This location was unattended and appears to be an abandoned building. The Uhaul key drop and lock boxes are all broken and we were forced to call a random phone # on a sign to finalize the drop-off of keys. Ended up hanging them on a fence covered with a tarp. The person before me ended up being told to hide their key under a loose brick. This was in the middle of the afternoon on a Saturday.

Kevin M. 
Évaluation :
3

There was no one at the location. Had to call a number. It would help to have someone at the location to help you disconnect and lift the trailer from the hitch. It took a little bit to get it off.

Mark A. 
Évaluation :
5

If you need a Uhaul, Rick is the guy! I'd never towed a trailer before and he walked me through the process over the phone (wasn't there when I picked up or dropped off, working his other business in the process). The whole experience was smooth as silk, thanks again Rick!

Taylor M. 
Évaluation :
3

Be sure to tell customers to count blankets before leaving. We were shorted blankets and it took a long time on the other end to correct the issue. Take a picture of everything before leaving.

SHARI D. 
Évaluation :
5

Owner was wonderful. Charismatic, and quick to get the truck tuned over to me. Had the truck running to get it warm, as we pulled up. Great service.

Samantha P. 
Évaluation :
5

Best uhaul dealer in Maryland I rent trailers and trucks this is by far the best location

Conner K. 
Évaluation :
5

Put out some signage so people can see the location easier. It is tucked away off of a busy road and can be difficult to see.

Anthony L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
2

Nice guy on the phone. But the gas tank charge is a fraud and I intend to sue and bring up to better business bureau.

Matthew H. 
Évaluation :
1

Thetrailer was adequate for my needs. However pick up and drop off were not customer friemdly., and pricing was misrepresented. I will look for othe available options next time.

CLEMENT J. 
Évaluation :
5

The guy was super nice.... He was not there when we picked the truck up which was fine.... He provided my husband with clear instructions on what to do. We dropped off and got to meet him.... He was very nice and we would definitely rent from him again!

Erik S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
2

I reserved trailer for pickup in Ellicott city and was sent 40 min away to this place No one on-site to help ensure trailer was attached correctly

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG W. 
Évaluation :
5

Rick was very professional, helpful, and patient with us. He walked me through all the steps to be taken and was very friendly and understanding. We would definitely come back to this location.

Aaron S. 
Évaluation :
5

I was totally satisfied with the service, which was very professional, everything was explained in detail so that I could understand it. And the condition and quality of the trailer that I rented was very good. All in all I rate the service and the quality and condition of the trailer I rented a 9 1/2 -10

RANDOLPH S. 
Évaluation :
5

Helped with t h e wrong number problem

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER V. 
Évaluation :
3

I just thought it quite strange not having personal contact with someone

Michael M. 
Évaluation :
3

The fee was outrageous and was never explained why it was so high! I'll know not to use the service in the future.

SPENCER S. 
Évaluation :
5

Quick and easy.

TEDDY P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

easy

DAVID Z. 
Évaluation :
5

Customer service issue: Had a terrible time coordinating a drop off location was on hold 2 x for over an hour. Then call disconnected asked for help online which wasn't an option took a total of over 3 hours to be provided a drop off location… BIG hassle!

CARA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athanasios P. 
Évaluation :
3

Very helpful, called ahead, and person stayed until I arrived. Pickup very easy.

Leonard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Rick went out of his to make sure everything went smoothly. Great customer service I would definitely rent from this location again!

Jonathan B. 
Évaluation :
1

My reservation was for a 20' in Columbia. I was notified 36 hours before that biggest truck in all of the greater DC area was 17' at this location...45 minutes in the wrong direction. When I called the location said they had no truck for me. After messing with customer service they said a truck was being dropped off to that location resulting in a 90 minute delay in my move start time. Atop that it wasn't a U-haul logo-ed truck; the check engine light was on, and the vehicle struggle to hit 50mph on an incline...empty. It was also missing about 1/4 tank of gas.

CAVIN M. 
Évaluation :
5

Fabulous drop off. Pick up location needs to learn from this location how to properly run a business

WILLIAM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
1

There was no agent on site. We chose to check out on site as opposed to online when we booked. There should be no option to do this at this location. Took over 2 hours to get Uhaul to amend our reservation so we could check in and get the keys.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Rien

Jeffery W. 
Évaluation :
5

Rick was very helpful and got the trailer hooked up safely in no time! Excellent service and the trailer was in great condition.

MELISSA S. 
Évaluation :
3

Owner Rick was awesome!

Nathan H. 
Évaluation :
5

Rick was very helpful with the whole process and wanted to be sure I had a great experience.

Nathaniel B. 
Évaluation :
5

Rick was very nice and efficient with the check in process. I highly recommend renting from him.

JILL M. 
Évaluation :
1

Please see the notes on my order. Location was changed on us last minute. We were told the truck was ready but when we came to get it no one was there, there was no key in the lockbox and the truck had a flat. Had to take a smaller truck and therefore couldn't fit everything in one trip. Returned truck a day early. WE WILL NEVER USE UHAUL AGAIN. We tell everyone who asks about our moving experience that they should not use uhaul if they want a smooth experience.

James C. 
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