There was no one there but the self checkout worked well.
Julie W
Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wish it was easier to pick up on Sunday couldn't figure the app out to pay and get the key had to call and be walked through the process with a representative,other than that it was good
RODGER PRob was great . No improvement needed . He went above and beyond . I was late because of traffic and he waited for me to get there . Thanks .
DAVID HCheck in/out went very easily. Friendly staff and easy location for me
Kurt RThe whole online experience was horrible. I forgot you needed another person to verify me but my husband left his phone at home. We couldn't get the truck in time because we had to drive 1/2 an hour to our house and come back. The person who owns this place is not friendly in any way. Never again.
Marilyn BThe first one they were going to rent me had unreported damage. They really weren't up to speed on what to do. The person who usually rents vehicles wasn't there. The one who helped me did the best they could. Took about 45 minutes.
RICHARD BNa
Gabrielle PThe help I received was informative, professional, and friendly. One of the best experiences I've had in customer service industry in a long time.
KRISTOPHER EI was very happy with service.
SHELLEY MI appreciate this location being open on a Saturday. The Muskegon was all sold out. There really wasn't any other options and being able to rent from the Whitehall saved my day!
DESEREE KThe trailer pickup was fine, but the drop-off was less than ok.
GUY HGreat friendly service
DAVID PFriendly and easy to work with. Equipment was in good working order. No problems.
KAYDAN WTruck rental was professional also the loaders were professional
Julie LThe Uhaul website is atrocious. It is not consumer friendly. At all. Where's the competition?
EDWIN Jquick and easy
David JGood guy working the counter. He was a lot of help
Elisha BRob was easy to work with.
David JGreat experience - Went very well!
john aSurprisingly there were items left in the back of the truck when I picked it up. These were things that I did not order a number of blankets and an appliance dolly. The previous renter did not clean out the back of the truck as required so I did on completion of my move. The cab of the truck was clean so there was no need to do anything with that. I was pleased to know that I had 24 hours to return the truck this was very well appreciated due to the fact that my moving help could not arrive on the day I picked up the truck. Nothing to do with U-Haul rental.
JOEL PGreat customer service and good equipment!
Jerry SEasy to pull in and thru
Theodore LI did not get an email for return of trailer
SUSAN HNothing the representative there was a friendly and helpful and made my move. Just a bit easier which I appreciate.
Amanda HEverything was very efficient and quick to setup arrangements.
Pamela LTie down ratchets for the front wheels are rusted and very dificult to operate, might be a safety issue in the near future...if they dont latch correctly.
Andrey BRob Lohman goes above to assist customers. Truck I reserved was not available, so I got a free upgrade. However mileage was cut in half, Rob corrected the issue saved me over $100.00. Thanks
Jeffery EEasy to work with. Had to extend our usage but it was made easy by the dealer.
JoAnne PAlthough the online reservation didn't save the gentleman made sure I had what I needed , and answered my questions without a hitches . Great small town business !
Renae BI like the old policy, rent with full tank return with full tank. Otherwise all was good, made for a smooth move.
Jeffery EThanks Rob… appreciate all your help!! Kelly white
Kelly WEquipment that was requested was not provided. Staff didn't know anything about uhaul
Nicholas DExcellent service à la clientèle. Car carrier had no license plate. Rob did note it.
David HCheck washer fluid & wiper condition before you leave in a Winter weather advisory
craig wVery helpful and courteous
WAYNE DThis location is an small town business...but does an excellent job to accommodate any customer request.
JULIE AMy entire experience with Uhaul was horrible! 1st my reservation was switched to whitehall when my storage unit was in Muskegon. Then my boxes or dolly weren't in the truck. I had to put my things in garbage bags because it was Sunday morning and nobody was around. I couldn't find boxes until the uhaul.on Apple opened. And I had to leave my refrigerator and stove behind because I had one person helping me move who couldn't lift the heavier items. Complete disaster of a day. The manager called the next day and was very apologetic. Offered to give the reservation fee back. That took almost 2 weeks. Then almost 30 days later, they take $200 off my card. I am still waiting for a reply from the manager again. It's been 3 days since I emailed him. Will never use Uhaul again!!
Jami PI had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied. U-HAUL Company update: The reservation system did not work as intended. Mr. Lohman did not lie. Thank you for the feedback. We will use this to improve.
GEORGE BThe digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.
Shaun MThe online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.
Jacob SThe cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.
MATTHEW GBETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)
CHRISTINA MThey were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.
DONOVAN BEverything was great. Terry and his son take care of business.
RONN JEverything was great. Personell were friendly, efficient & professional. Great experience.
CHARLES DAlways great service from Rob.
ROGER LBest place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.
ROGER GExperience was excellent! Staff was very helpful and friendly.
TENA MExcellent. No concerns.
JAMES L