Évaluations des clients Rob Roy Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rob Roy Storage

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Marcus S. le

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Rob Roy Storage was great. However, Uhaul in general has been a nightmare the last 2 times I used it. Both in Reno Nevada and at SANTA CRUZ SHORT STOP, I was first told that the trailer I rented was not available! AND, at both those locations, I parked right next to the trailer I reserved! the employee at SANTA CRUZ SHORT STOP told me that he would not rent to me if i wanted to return the trailer to the location near my house, where I had requested to rent from originally! AND, your website is absolutely horrible, inaccurate, and gives wrong information!!

MARTIN P. le

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Felt good about leaving the truck after hours next to the CHP office.Good locaion

john w. le

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i've always had good experieces with uhaul, but this was the best.

albert a. le

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Thanks again for making our move less stressful.

Michael H. le

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Professional and Courteous.

Matt M. le

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Customer service was the worst I have ever encountered from any business. I had requested Campbell, CA as my preferred pick-up location . That location was not available so I was told to pick up in Soquel, CA. Then the day before, that location was switched to Aptos, CA . This location was closed on Sundays when I was picking up the truck so we had to do something called " self-reservation" where you call in. First of all, the cell reception was terrible in the area so my son had to walk to the top of a hill to even connect by phone. Then as he was following directions, he was asked to take a selfie and then a picture of his driver's license which the woman at UHAUL said didn't match each other .She then accused him of breaking into the lockbox where the key was when she had already given him the key code. She actually accused him of stealing the UHAUL! This all took over two hours which is a ridiculous amount of time to pick up a UHAUL. Self-reservation is a bad idea. There are too many steps to make it a smooth transaction. Also, the woman in Customer Service is sorely in need of more training.

Kim M. le

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Customer service was very rude and was not helpful when I found out the location I originally reserved was not going to have a truck for us. She told me it was my fault for living in the “boonies”. I was inconvenienced by waiting for 1 plus hour on the phone trying to find a location. Finally a nice customer service rep who found a truck (but still over an hour away + gas). She tried to make it right by giving us an extra day that we really did not need but appreciated her wanting to make it right. Rob Roy’s was VERY sweet and a wonderful experience considering the frustration. Your upload photo app and DL did not work. More frustrations.

Erin L. le

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Le client n'a pas laissé de commentaire.

albert a. le

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The staff at Rob Roy Storage went above and beyond to help us get through the moving process with personalized service with a smile on a very busy moving day. We will certainly return for future moving needs and look forward to seeing the wonderful staff we met last Saturday.

RICHARD M. le

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Jimmy was great. Very professional and nice. Great business!

KEVIN K. le

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I have rented from Uhaul a number of times and the only thing I would like to see changed is the gas tank scenario. You pick up a vehicle and whatever level of gas is in the tank is what you are supposed to return the vehicle with. 7/16, 3/4, 5/8- simply provide the vehicle with a full tank and have it returned it with a full tank. No more guessing, no more eyeballing the gas meter. I think it would provide a better experience for the customer. Thanks for listening. Kevin Kelem

steve h. le

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Best service start to finish.

Mike S. le

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Perhaps a bigger sign for U-Haul beneath the Rob Roy sign. It's easy to miss! Otherwise, just fantastic, excellent service!

Gary C. le

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Le client n'a pas laissé de commentaire.

ROBERT F. le

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Amazing customer service

Meredith J. le

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Le client n'a pas laissé de commentaire.

anthony m. le

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Uhaul has become extremely picky about small dents and scratches. Had to do online picture check out. Felt like why bother to rent a truck if Uhaul is going to ding you on every little scratch .

Cody H. le

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Le client n'a pas laissé de commentaire.

Christine A. le

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Not sure why I was charged 3 days when it was for 2 days..but..

kent e. le

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Le client n'a pas laissé de commentaire.

Scott D. le

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Nice clean facility and very helpful and friendly staff!!

MICHAEL RAY S. le

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Le client n'a pas laissé de commentaire.

Juana P. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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Make sure to emphasize setting up the uhaul account so it's easier when one returns the vehicle. Other then that, excellent customer service.

Mary d. le

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Le client n'a pas laissé de commentaire.

Alfonso C. le

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I booked and scheduled a truck 50miles away from this location but I had to pick it up here. Never met anyone there but appreciate the help provided

Steven L. le

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Absolutely nothing. Just keep delivering the current level of customer service

matthew w. le

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Le client n'a pas laissé de commentaire.

James O. le

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These folks were very professional and got me hooked up and on the road quickly.

Parag V. le

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Le client n'a pas laissé de commentaire.

peter s. le

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Le client n'a pas laissé de commentaire.

paul c. le

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Damien and Edgar were very professional. Edgar hooked the trailer and checked the wiring. Nice touch!

Keeba D. le

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Le client n'a pas laissé de commentaire.

ken r. le

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nothing...everything was wondetful....

gary c. le

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Le client n'a pas laissé de commentaire.

DENISE S. le

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Friendly, helpful and Pleasant staff! Thank you to Rob Roy U Haul in Aptos! Thank you for making this move easier than anticipated.

Bernadette P. le

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Le client n'a pas laissé de commentaire.

Peter O. le

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Le client n'a pas laissé de commentaire.

Peter G. le

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Great guys had my trailer ready

MATTHEW W. le

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helpful, friendly crew

Aaron B. le

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The guys at Rob Roy Storage are top notch and great to work with! You can tell these guys love their job.

mo B. le

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Excellent service!

John R. le

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Jimmy was organized, friendly, and made sure everything was good for my rental. I rented a trailer, but all the U-Haul equipment on the premises looked like it was in great shape. I would highly recommend to anyone in the area needing equipment!

Morgan o. le

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Le client n'a pas laissé de commentaire.

Greg H. le

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Le client n'a pas laissé de commentaire.

MATTHEW W. le

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Le client n'a pas laissé de commentaire.

Fernando G. le

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Outstanding service. Made it super easy to drop off the trailer. Called me for instructions.

mike c. le

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Great service

Keith R. le

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These guys are awesome!

Chris M. le

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Great Service. Very accommodating, will definitely be my go to when I need a UHaul.

christopher w. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Rob Roy rentals are the best. Will keep going back for sure.

Hans-Theo J. le

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Le client n'a pas laissé de commentaire.

TAMMY LUCIA I. le

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Jimmy Doss gave the best customer service. I will use rob Roy storage again for my uhaul needs.

william m. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Given the space, I don’t know how it could be done, but it would be nice to have a couple more parking spaces.

FRANCISCO G. le

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It was my best experience thus far renting a U-Haul. A great location to get a rental from. The entire staff was involved in my rental process and very helpful.

JAMIE S. le

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You’re the best!

joanne r. le

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Le client n'a pas laissé de commentaire.

Faun C. le

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Le client n'a pas laissé de commentaire.

Valerie L. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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Quick, in and out

Pamela C. le

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Le client n'a pas laissé de commentaire.

kerry m. le

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Very happy with the staff at this location How ever the billing soft ware used didn’t go smoothly at all . It rejected two credit cards,and had to be done on the phone with billing A little unnerving at the time.

Steve B. le

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Location is a little off the beaten path but very well maintained and friendly staff.

Seth W. le

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I am not discounting prior reps and i never have had a bad expirence either I had good ones. His professionalism stands out. Rob Roy is. a facility I rented from this time and having. Gone to every other place in Santa Cruz prior I can say none of them come close to this place.

Blain D. le

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Great customer service!

ANTHONY A. le

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Le client n'a pas laissé de commentaire.

Jessica W. le

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They were completely out of line as far as getting the van returned. There was no contact made by them only by Chp threatening to file a stolen vehicle report. This is unacceptable ad far as I am concerned. Not once did rob Roy storage try to contact me prior to vontacting authorities. I am appalled by the actions taken and the way things were handled. I cannot even believe I had to go through such drama over a uhaul rental

michele g. le

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Jimmy was very good at his job.

Drew m. le

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Jimmy was just amazing! Wish everyone could be as engaging and efficient and energized as Jimmy when checking customers in. This world would be a much better place. Thank you so much, Jimmy, for making our experience with Uhaul such a positive one! Sincerely, The Mathers (Drew, Chihiro, and Matthew)

Frank G. le

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Great experience would rent again from this location and owner

RYAN P. le

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Worst place I’ve ever dealt with. Rude people who cursed at me Ana hung up on me. I will never ever use uhaul again.

frederick L. le

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Le client n'a pas laissé de commentaire.

Jimmy D. le

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Quick, polite, helpful, and friendly. Ill be back again.

Alexandra H. le

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I can't think of anything to be improved, everyone at this location was extremely friendly and helpful.

Trisha M. le

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I will always rent from this location! I usually go to a different one on Soquel and made this reservation by accident and I’m so glad I did. Customer service was top notch! Thank you Rob Roy Storage!

Scott P. le

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Jimmy was super friendly!

James L. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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Jimmy is great.

JAMIE S. le

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You’re doing great! Thank you

Donna R. le

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great customer service

NICK H. le

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Excellent service, friendly staff, clean facility. BEST LOCATION I'VE BEEN TO!

Richie r. le

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Nothing , service was fantastic

Mary d. le

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Le client n'a pas laissé de commentaire.

laurie w. le

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Have the right size truck (as reserved 4 months prior) available at the promised pick-up location so we don't waste 2 hours sorting things out to get what was ordered.

Michael M. le

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Nothing first cabin treatment

Nick R. le

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I have rented from other Uhaul dealers before, this location was a little further away than other dealers I have used in the past, but they had available vehicles last minute. Moving forward anytime I need a Uhaul l I will be going back to Rob Roy Storage. Jimmy, who works in the office, was so professional, polite, and went above and beyond to provide an excellent customer service experience. 5 Stars! -Nick

Adrian W. le

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Jimmy is Friendly and Professional

AARON S. le

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Great service and cool people, Rob Roy's was the easiest Uhaul location I've used.

menne d. le

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Drop off location easily found but was closed on Sunday. Dropped key off in box. I just noticed that I am charged $25 for cleaning. I returned the car with neatly cleaned and folded furniture pads and the car in the same cleanliness state as I received it. I understood that to be the standard for clean. Turns out, Uhaul not only wants more gasoline when returning the car, but also a cleaner car. Uhaul clearly measures with 2 standards. Pure greed. My experience is really, really bad and very expensive. I will not use nor recommend Uhaul ever again. Menko Deroos +1-408-421-4465

Kenneth F. le

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The equipment appeared to be clean and well maintained, but incomplete. We were very disappointed that we had to go to another business in order to begin our trip. Also, we were unable to get running lights. We purchased small flashlights so that we could drive at night (and had some concern about getting a ticket). We were charged for a larger trailer (which we did not realize). Also, we were told that an extra day would be $20. We decided not to do add this to our bill and felt encouraged to do this because we would be reimbursed when we turned the trailer. We were told Uhaul does not do this when we returned the trailer. We voiced our unhappiness with this experience and Uhaul did reimburse us for the charge of the larger trailer and the $20. We appreciate that our concern were heard and something was done about it.

Beau B. le

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The gentleman that helped us in the office was great! Super nice and welcoming. He was also very helpful

Kenny B. le

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No complaints, very smooth transaction, would use again!

Patrick A. le

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This location not only "walked the talked" but did so with a very friendly attitude. The van I rented was clean and ready to go. When I returned the van, i was happy to see that the U-Haul looked for the best deal for me based on miles. Great location!

Eliana A. le

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Jimmy was awesome. He was very nice and made me want to come back to this location every time I need to rent a vehicle. Might even start using the storage lockers they offer here and tell my friends as well. thanks !

Keith R. le

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Great, friendly service - a brand asset.

tony b. le

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I live in Gilroy and on short notice was able to get a truck in Aptos, Would like to see more trucks in Gilroy.

Rosalind S. le

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I was very pleased with how nice everyone was. They were great! I am for sure going back, and am considering moving my storage to them. Very happy customer!