Évaluations des clients Robinson Hardware & Garden Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Robinson Hardware & Garden Center

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Alexandria S. le

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Good experience, quick and easy rental.

DONALD V. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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Le client n'a pas laissé de commentaire.

David R. le

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None

Douglas F. le

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Parking lot was very very muddy.

Jim H. le

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Great experience, even when I locked the keys inside the van, customer service deployed roadside assistance in less than an hour and got me going again.

Eli G. le

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Le client n'a pas laissé de commentaire.

Andrew T. le

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the trailer was not at the location in the confirmation email. even though location had 6 of the trailers I needed they refused to give me one. they refused to apologize, they refused to honor the $50 pickup location guarantee and they acted like it was my fault for not checking the website every 20 mins for changes instead of trusting the confirmation email I had received. completely horrible.

justin S. le

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Le client n'a pas laissé de commentaire.

William P. le

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Le client n'a pas laissé de commentaire.

Catherine R. le

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I requested a van in Albany. I was rerouted to slingerlands nearly 10 miles away. I added close to half an hour to the day and at 99 cents a mile added unnecessary miles to my cost. I had no choice in the matter and it will impact my rental choices in the future. At the time of rental, there were several vans available. Bad customer service.

mark S. le

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Le client n'a pas laissé de commentaire.

Jeremy W. le

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Le client n'a pas laissé de commentaire.

Cheryl S. le

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Beware - reserved a 15’ Truck 1 week in advance. Arrived and was told that a u-haul Supervisor at a different location bumped the truck down to a 10’ truck. No one called or notified me of this. I was stuck with a 10’ truck and had to take 2 trips spending More $ on gas.

ken D. le

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Le client n'a pas laissé de commentaire.

MIKE G. le

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Le client n'a pas laissé de commentaire.

Starleen R. le

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Horrible experience. We were overcharge. We were never told that there was going to be a hold put on the credit card! We were basically charged 3 times the actual amount. We only rented the van for one hour and forty five minutes. It was all local. Now we are out over $100.

ELAINE T. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

Clint R. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Le client n'a pas laissé de commentaire.

jonathan M. le

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Overall, a good experience. Customer service was friendly, professional, and quick. My only problem was that I asked for a 9’ cargo van and after receiving the email confirmation I realized they had reserved a 10’ truck for me. Changing the reservation online was easy and everything went smoothly from there.

colleen G. le

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I selected my drop off location. He told me sorry that location is not in computer but it doesn’t matter where you drop off. He also had me having truck till 9/2 when I clearly said drop off same day. It was a bit of an issue dropping off as I wasn’t in the receiving location system either. Pick up and drop off took longer than necessary.

Ann K. le

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The employees were very friendly and helpful. They made the experience quick and easy.

Rachel N. le

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I cancelled the order because the trailer did not fit my car! The chains dragged on the road when it was loaded and it was not safe to drive.

Lawrence S. le

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Le client n'a pas laissé de commentaire.

Judith P. le

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Friendly and competent.

Jessica B. le

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This is the second time I've rented a uhaul. Both times I've gotten an error message when trying to return the uhaul online. It states that it can't find my location. Both times I've made sure my location services are on

bruce M. le

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We walked in and were able to rent a truck immediately for a few hours on a Sunday afternoon to move some items from one house to another. Staff was efficient and pleasant.

DAVID K. le

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Back of the uhaul was filthy and had two hand trucks loose on the floor (neither were needed) Third time renting from this location and each time they appeared under staffed. Very difficult to check in or out in due to staffing.

Eoin C. le

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Facility does NOT support after hours pickup.

Byrgen F. le

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The service was excellent. However, the truck locks on both doors were very difficult to unlock; I was worried the key might break. Also, the lock provided for the cargo bay did not work. UHaul needs to service this vehicle and make sure that the locks work well so that stress isn't added to moving.

Thomas L. le

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Have used this location in the past. Convenient

gARY B. le

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Not charge customers for furniture wraps they didn't get, want or use.

Susan M. le

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Le client n'a pas laissé de commentaire.

GARY M. le

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Lower the cost/mile.

jennie M. le

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I was satisfied in every way with the truck! Sure helped us out of jam!

Robert L. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

paul D. le

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Le client n'a pas laissé de commentaire.

Nancy H. le

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Le client n'a pas laissé de commentaire.

Wesley S. le

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Le client n'a pas laissé de commentaire.

Madison M. le

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Le client n'a pas laissé de commentaire.

Bradley G. le

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Very easy and professional experience. Staff were excellent and very helpful.

Andrew M. le

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Can't think of anything

William C. le

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Le client n'a pas laissé de commentaire.

Jeffrey P. le

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Quick and easy to pick up and drop off. Staff very friendly. Great rental experience all around

charles S. le

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Truck was dirty inside. Most trouble I have ever had renting a uhaul. Will not be going back to that location. Will continue to use either the Broadway location or the Colonie location. Had to pay in cash and drop off location was not set up to do a cash back payment for the deposit.

JAMES R. le

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Easy good job

John C. le

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Le client n'a pas laissé de commentaire.

MARTY K. le

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Robinson hardware and garden center exceeded my expectation. While there I became aware of all the other services they offered. But it all starts with the employees. Awesome job guys! Keep up the great work!

Debra M. le

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Quick and easy! Friendly and helpful service, no waiting.

JOHN S. le

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Cargo area was dirty and had lots of leaves in it when I picked up. Prior customer should return broom swept but if not, it should be swept by rental staff before next rental customer.

Justin B. le

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Backup cameras.

Grace J. le

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Le client n'a pas laissé de commentaire.

Hecktor G. le

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Le client n'a pas laissé de commentaire.

WILLIAM M. le

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Picking up the truck was very easily and people friendly.

John B. le

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These folks were great ??

yongqing L. le

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Tire light on the panel flashed, showing "service required"

Timothy T. le

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Le client n'a pas laissé de commentaire.

Charles A. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Two times after I reserved a vehicle online, once before picking up the vehicle and once after picking up the vehicle, U-haul corporate tried to change the drop off location I selected. Luckily I made sure my rental contact showed the drop off location I selected online. I did not choose the “flexible” option and I was not asked if I minded changing the location. The proposed new drop off location was not convenient. And because the location was changed again after picking up the vehicle, the drop off process was more difficult because my chosen location did not have my rental information in their computer system.

Gary D. le

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1. It would be helpful to know where at th he facility thr vehicle was parked. I had to go inside to ask someone where the truck was. 2. A secure key pick up would be a nice feature. If you have to go inside to get a key, the benefit of self service reservation and pick up is limited.

Thomas P. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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Le client n'a pas laissé de commentaire.

HENRY C. le

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could not be better

Jessica B. le

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I ordered a dolly and it was not provided

laura R. le

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Very helpful

Joseph C. le

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They were nice enough to call me an hour ahead and tell me my reserved vehicle wasn't available anymore, but time is money. Extra trips with a smaller vehicle is not the best way to satisfy a customer.

Stephen G. le

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Very convenient renting through Robinson Hardware. Better than using a large UHaul agency store. Seems vehicles are newer, cleaner and we'll maintained.

Martha S. le

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Rental went reasonably quickly -- both pick up and return.

Laura S. le

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Le client n'a pas laissé de commentaire.

Michael Y. le

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Le client n'a pas laissé de commentaire.

FABBY E. le

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They claim on sing that rental is 19 a day. My bill came out to be 63 dollars after 3 hours usage, overcharged gas fees. Not doing this again, not recommending this to anyone.

Joseph C. le

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It wasn’t this location, but uhaul tried to double charge us, they messed up our reservation and told us that it was our fault, the woman from Halfmoon, NY was EXTREMELY rude. She yelled at us because we were asking questions, and then we weren’t able to contact customer service. Not pleased with the customer service overall. The location I picked up and returned was great.

todd D. le

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Van was infested with fleas Was told no other vans avaible Had to rent another van from a different location Then you billed me a rental fee for the van that you had towed

Nicholas M. le

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The location was excellent your customer service was garbage, my reservation for a 4x8 was lost, and I was upgraded to a 6x12, would have been great except that I was driving 2000 miles and the heavier trailer killed my gas mileage and I didn’t have enough stuff to even fill it up. If you hadn’t had lost my original reservation I would have saved and estimated $200 on gas alone. Also it’s ridiculously expensive just to rent a trailer for out of state, it’s not like they don’t ever come back it was literally 5x the cost for out of state, you don’t seem to understand the other costs that go into moving out of state.

SUZANNE W. le

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Train the people at the Slingerlands location. At the Western Ave. location they are very knowledgeable and efficient. At the New Scotland location the blonde guy is not...at all.

Ivan S. le

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Le client n'a pas laissé de commentaire.

Donna L. le

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Le client n'a pas laissé de commentaire.

MAXWELL K. le

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Le client n'a pas laissé de commentaire.

JAMES R. le

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I'd rather pick up the unit at a U-Haul place. There's one 2 minutes from my house, but I had to go almost 30 minutes out of my way. The guy who helped was nice enough, but didn't know the directional lit at the top as opposed to the bottom. He wasn't going to let me leave with the unit, and started to loosen it from the hitch. We figured out that the lights did work, but we both forgot to re-tighten the unit. It came off the hitch a couple minutes down the road. I was able to pull over and fix things and the unit was fine the rest of the trip. I'm thinking this would not have happened at a U-Haul place, where that's what they know.

Chad O. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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Le client n'a pas laissé de commentaire.

MARY B. le

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Great Location, truck in great shape. Just what we needed for a few hours and the price was right.

Eugene M. le

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Le client n'a pas laissé de commentaire.

ANDY M. le

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Ordering through the phone was very difficult as was a confirmation of the order directly with u-haul.

Zach L. le

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Le client n'a pas laissé de commentaire.

Ahmad A. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Keith A. le

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The guy hooking up my trailer was very nice, but needed a little training.

Kevin M. le

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No improvement needed Friendl, professional and accomodating.

Devon J. le

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Trucks could use a little more cleaning in the cabin, but the truck was well maintained and the drive was great.

Herminia D. le

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Le client n'a pas laissé de commentaire.

Michael Z. le

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Very helpful in the very way.! Used this drop off location twice within the past 7 months and both times I was more than pleased.!!

Walter B. le

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Le client n'a pas laissé de commentaire.

william E. le

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Le client n'a pas laissé de commentaire.

Sean D. le

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Le client n'a pas laissé de commentaire.

Judy D. le

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Le client n'a pas laissé de commentaire.