Customer Reviews for Robs Auto Repair LLC
(Concessionnaire U-Haul dans le voisinage)

187 évaluations

3775 W Powell Loop   Gresham, OR 97030

(503) 465-5436

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(503) 465-5436

3775 W Powell Loop
Gresham, OR 97030

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger M. 
Évaluation :
5

Ces gars étaient formidables!

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole J. 
Évaluation :
4

I had no serious problems with my transaction

Duane W. 
Évaluation :
3

It was a weird set up with standing outside and talking to the Uhaul representative through a small hole in a metal screen. It was raining and there was no overhead cover, so you got a little wet filling out forms and whatnot. The employees were friendly and professional, though.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando J. 
Évaluation :
5

Very helpful with politeness

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
4

N?A

WILLIAM DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold H. 
Évaluation :
5

Ricks auto very good ppl . everyone that called or we interacted with were helpful!

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataka B. 
Évaluation :
2

Extremely difficult using the online system and I feel like a lot of information was left out in the process I.E. the drop off procedure of rented equipment

Kristopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON ROBERT P. 
Évaluation :
4

Out of the way location but very nice people

STEPHEN GERARD M. 
Évaluation :
4

Increase available equipment so vehicle can be picked up at nearest location if possible.

TERRI JEANNE S. 
Évaluation :
5

We were very pleased with the truck we rented. It was clean and ran fabulous!! Well done Rob's!!

Kathleen G. 
Évaluation :
5

Everything was very smooth and easy. Thank you!

Alejandro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE ROSE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEAN IRENE W. 
Évaluation :
5

The online truck return check out process was confusing. I put the key back in the appropriate lockbox upon return to pickup site but then was asked to take and upload photos of the odometer reading and gas tank. By that time those two things were no longer viewable on the instrument panel. People should be made aware of this error in the order of steps for checking trucks in

Guana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
1

The equipment was not at the rental location. I found this out 2 hours before my moving guys that I paid for were to arrive. I ended up finding a small truck available close to my location and took that one. I was only able to move part of the contents of my house. My sister had to keep the truck longer and load ourselves and make another trip to storage unit. We didn't finish until 10pm. I will not use uHaul again. Why make a reservation in advance if you don't have a truck guarantee.

DEBORAH H. 
Évaluation :
5

Provide a receipt after mobile checkout.

Zachary B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL ADAM A. 
Évaluation :
5

Office staff very friendly

Regina B. 
Évaluation :
4

The only thing I didn't enjoy was that I didn't get any assistance with returning the truck.

Felipe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley R. 
Évaluation :
1

You over charge on your rentals for an 8 hour day. I was expecting to pay a little over 30$ but the whole cost was way above the expecting price. I am not satisfied!

Laura J. 
Évaluation :
4

The only issue I have is with the billing, checked out online, my receipt shows 82,56 My actual charges are 83,56 the way that its charged to the card adds another dollar

Scott C. 
Évaluation :
4

Reopen the Prineville store

steel H. 
Évaluation :
1

Website said they opened at 8:30. I arrived at 8:45. Several people ignored me as they entered a chain gate with interaction. Finally asked a second person to get help. Finally told I could come into the office only to be told that she wasn't open yet, give me your key. No checking the truck...nothing. Left me feeling uneasy and uncomfortable. It was a convenient location but service was not normal for UHaul at all.

Connie B. 
Évaluation :
1

UHaul customer service refused to offer me a partial refund, Robs Auto Repair was not willing to give a partial refund. I will never use UHaul again due to the absolutely horrid customer service of the company. When I told customer reps this in person and over the phone, I was told to "go ahead and use another company". Thus, I will use another company in the future.

Jonathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derek M. 
Évaluation :
1

The business does not have the required Covid-19 signage posted per the order of the Governor. When I dropped off my rental, several people were there milling around not wearing masks and not practicing social distancing.

Andrew P. 
Évaluation :
5

I like that Robs auto repair had a pick up truck. If I had not driven by and seen the selection of uhauls, I would have never known this service was so close to home. Thank you, you will be highly recommended.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauletta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
3

Was not told of the 20$ after hours service fee. Requested a refund and have not got one.

Leah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANIA R. 
Évaluation :
5

This location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 This location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 that I paid an aircraft mechanic to fix the door so that it would close. People at this location were very professional and very nice I realize it's not their fault that the door didn't work and that the call center kept changing locations I don't want that to be held against this particular location because they were very kind there but this entire situation was a cluster fuck sorry that's about the nicest thing I can say about it but I'll tell you what after having a really bad weekend the attitude of the assistant manager at the location where I returned in Auburn was beyond ridiculous and his attitude made things much worse I'm half tempted to simply go to small claims court tomorrow and file a $5000 claim against Uhaul. He turned a bad situation into something bad but he had full authority to do so so beware....

Cynthia A. 
Évaluation :
5

When I looked it up on Maps it took me to the wrong location. It took me to Stark St. An old location that's no longer there

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Nothing I love how easy it was.

Melissa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
3

We assume when renting rolling equipment it is ready to use.

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin O. 
Évaluation :
4

Friendly staff kept me posted on progress. The truck I ordered did not arrive at their location. They went out of their way to find me a truck. Thanks

Travis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane C. 
Évaluation :
3

There was one major problem, both the rep on the phone and the email did not tell me that on Saturday it is a self-check in site. I waited an hour past the pickup time for them to open, only to find out I could have gotten the key from a lockbox. I did use the online check in, but it also did not tell me I could get the key from the box. Finally, the location answered the phone and helped me. I had people waiting to help me move, so this was not good.

David V. 
Évaluation :
4

Even with little problems they went the extra mile for me.

David V. 
Évaluation :
5

Unfortunately we were having some trouble with the padlock that held the key. The owner of the site was thankfully there, however before we got a hold of him, I reached out to uhaul help and the person I spoke to was ZERO help. There should be a better way if there is an issue. She just kept saying words to try in the pad lock that made no sense. Very frustrating. I am grateful the owner was there and was able to help. For after hours rentals, I think if there would have been a pad lock issue, uhaul needs to me more accommodating and helpful.

Chris H. 
Évaluation :
5

Perfect as always thank you

Kipp B. 
Évaluation :
5

They were very friendly and helpful. We'd recommend them 100 %!

Teresa S. 
Évaluation :
5

Robs Auto Repair was fast, knowledgeable, and friendly. It's always a pleasure working with them.

Michael F. 
Évaluation :
5

The lady who i called to get my reservation messd up my order and it took hours to get my stuff ficed

nichole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Great customer service Best experience so far from a uhaul employee!!

TALICIA S. 
Évaluation :
1

Tell them not to get any car repair work done here. The owner is a scammer...

MICHAEL G. 
Évaluation :
3

Clean and "inviting"? it's a uhaul location not a restaurant.

Quinn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Very helpful staff good public relations quick service excellent establishment

lorna W. 
Évaluation :
5

I appreciated the ease of dropping off the truck. Receipt was emailed promptly.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Nothing really was quick and easy

Ivan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte E. 
Évaluation :
3

just some dogs hair on the seat needs attention

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Uhaul charges too much per mile. Budget is cheaper, 50 cents cheaper! And they have coupons/discounts to use. Even for local runs. Unfortunately I may look at budget and use them in 2 weeks. Love the location. The gentleman were super nice and awesome. And great customer service. Just uhaul charges more then budget. I feel they should be cheaper.

Julian P. 
Évaluation :
5

Thank you so much Mrs Rounds.

TEYONDA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Rented car trailer. Looked new. Renter automatically added safemove without asking, an option I planned to decline as my auto insurer covered it. He also offered no help or guidance loading the car. I had to go to a U-Haul sited to get help as I couldn't get under the trailer to attach the front safety chain to the car.

steven J. 
Évaluation :
1

This location charged my debit card (without notifying me for approval) several days after the return of my equipment. Thank you Portland Cental U-Haul reservations line for a quick and easy refund but it doesn't make up for a shady dealer (rental location).

Michelle J. 
Évaluation :
5

I dont think my truck rental could have gone any smoother and painless than it did. I reserved it online the day before and it was an easy process with no confusion. I picked it up at Robs auto the following day and the location was great, there was plenty of room to park and manuever the vehicles. Rob clarified everything very well and gave some good safety tips and potential hazards to be aware of, which were so relevant. I used the truck, filled the gas to the proper line and dropped it off at Robs auto and parked it where he suggested. IT WAS PAINLESS!!! My credit card was billed the exact amount that Rob said it would cost at pickup. It was nice to do good straight up honest business. I will probably consider Robs auto repair for future auto service,maintenance, and repairs to my cars. GOOD JOB U-HAUL!!!

bruce S. 
Évaluation :
2

U-Haul was a pain to deal with. I reserved my equipment online and even talked to a representative on the phone to ensure everything was correct. I was given the wrong pick up location. Get the right one and they had the wrong tow dolly. Finally had to go to a third location to get the right one. I was told I had the tow dolly until October 1st when my truck was due. I was charged for an extra day because U-Haul says it was due September 30th. Then I turn my truck in and was charged an extra day for it as well even so I turned the truck it at the location U-Haul asked me to on October 1st before 10 am when the truck wasn't even due until October 2nd. It's been nothing but run around lies and bullshit on U-Hauls end costing me time and money during a move that should have been easy. I WILL be posting publicly on Facebook all around the horrible experience and money stolen from me by your company. Get your act together and work on your communication skills. Because I rate them a negative 10 out of 10. I would expect this from a brand new company not you.

Rachel B. 
Évaluation :
5

Id say the best yet. U should all learn from this. Owner Rob is excellent at making you feel relaxed by answering all questions. No surprise charges . I will definitely return when i need another truck. I give this rental an A+.

susan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vito P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Rob was very courteous and helpful. He was thorough in explaining all of the cost factors.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM L. 
Évaluation :
5

Nothing no problem

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey B. 
Évaluation :
1

Truck was on empty when I picked it up went to gas station put in $20 and it all leaked out the gas tank. The gas tank had a hole in it had to return the truck waited an hour for another truck had to drive down to 122nd and Powell to pick it up the truck was dirty.

kevin H. 
Évaluation :
2

Make the price listed on the online checkout match the price at the pickup counter.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Non les évaluations ont été soumises pour cet établissement.

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