Le client n'a pas laissé de commentaire.Sangjoon C.
Customer Reviews for Rock Automotive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would highly recommend a friend to this place.JOHN K.
Clone the employee from 1st Avenue self storage.KEVIN G.
When I called to rent a U-Haul they called me that I will pay $.99 a mile extra hand can I pick up the car I look up My receipts they charge me dollar 1,38 pre mile I like to know why was that . PleaseMARY M.
We were asked to return to this location as a convenience to them and then got charged for extra mileage.PAULA MARIE C.
Le client n'a pas laissé de commentaire.PAUL D.
Couldnt tell if it was an active company based off appareance. No explanation of how it works just right away asked for my drivers license. But I asked to see what options he had. And how much it was. I brought the truck back. The guy says nothing to me when i get there. Just whips out an ipad and starts checking out the vehicle. Then says "you're all done". I had to ask him how much was my bill and he said 57 $. You will see an email about it. There is still no email. I think he overcharged me by probably 10 $but how would I know when you don't get a receipt?DORA B.
Le client n'a pas laissé de commentaire.SUKETU V.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.tyler L.
Le client n'a pas laissé de commentaire.ALEXANDRIA W.
Le client n'a pas laissé de commentaire.EDGAR R.
Le client n'a pas laissé de commentaire.NAPHTALI W.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.RAYMOND G.
Le client n'a pas laissé de commentaire.CAROLYN ANN J.
Le client n'a pas laissé de commentaire.STEVE CHI PENG F.
Le client n'a pas laissé de commentaire.David L.
The owner was 20 mins late for my 8am pickup. The location is not is a safe area.KENT H.
The business owner here was so kind and pleasant. Mos def giving him more business.Chao B.
Le client n'a pas laissé de commentaire.Cecily H.
Le client n'a pas laissé de commentaire.DEYSI E.
Not much as the drop off was simple and easyDennis M M.
Le client n'a pas laissé de commentaire.TOMMY P.
Le client n'a pas laissé de commentaire.DOROTHY C.
I was charged 145 but online it said if the size truck was not available, I would receive 50 and I did not get it.Kenyea W.
Le client n'a pas laissé de commentaire.Elizabeth V.
Actually be there and not make me wait 30 minutes since literally no one was at location to help me.HANAPHI S.
Le client n'a pas laissé de commentaire.Roy L.
Dont overcharge customers when the price is supposed to be a specific amount to begin with.BLAIR ANTHONY G.
I reserved a trailer by calling the enchanted parkway #. I was told to pick up at Rock Automotive. When I arrived at my reservation time I was told my reservation had been cancelled by me. I worked with the gentleman to rereserve the trailer. Then I was told it was 80 $not the 65 $I was expecting I was also told I could not pay in cash which I specificlly asked about when I reserved the trailer originally. I got the money transfered to a card but was told it wasn't enough because there was also a 80 $deposit. I then got that money transferred to a card and paid for the rental. I was told the deposit is returned automatically upon return. That was Saturday night it is not Monday night and the deposit still has not been returned. My reservation # was 99502660 Jeannette Rochester (253)217-6144 Jennrochester.firstname.lastname@example.orgJEANNETTE R.
Still waiting for my deposit to be refunded after the final cost.Michael R.
Truck was diry and tail light was out on the tailer.FINNLEY RICHARD G.
Need a major price reduction and refund here. I returned this trailer on the same exact day that I rented it. I picked this trailer up at 7am and I returned this trailer at approx 5pm on 7/7. Call me at 206 725-2355 please. Look up my history under phone number 206 725-6000. Not trying to pull a fast one here just need a refund since I was overcharged.James W.
Le client n'a pas laissé de commentaire.TRAVIS F.
Le client n'a pas laissé de commentaire.Janie W.
The truck did not match the size I requested.Kevin P.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Le client n'a pas laissé de commentaire.Raiven D.
Access into and out of the parking lot can be difficult, depending on traffic and available space. The return process was informal (but fast). You should include some formality, including verification of return condition of the truck and other rented items, and documentation of the same.THOMAS ANDREW G.
The guy there did the inspection with me and walked me though everything and answered all my questions and helped me pay my outstanding balanceNathaniel R.
Le client n'a pas laissé de commentaire.Quianna H.
Very nice customer service. ThanksRAMESH P.
Truck smelled like cigarette smoke, windshield inside could use a cleaningMike I.
Make the app for smartphones easier to use. It was not a good part of my experience.James M.
My reservation was at 8... didn't open till 8:45am. I turned in my rental at noon again manager wasn't there and when I got my charges it was double what I budgeted. So I called and he told me I turned it in at 1pm which was not true. I was also double charged. He did call customer service and called me back, but I lost about an hour of time that was preplanned for things and then to tell me that I turned in the rental an hour later than I actually did. Wouldn't recommend this location for pick up.ANGEL M.
Le client n'a pas laissé de commentaire.Lynette N.