Rien
Helen W
Customer Reviews for Rock Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
20' Uhaul was supposed to have 3/8 tank of fuel and it was completely empty said 1 mile till empty then 0 miles before I left the lot. Had to put in $175 at the nearest station. Maybe it was siphoned?
Brennen DTrying to do anything on the app was clunky and unhelpful.
Michael PThe person at the desk edited my reservation while I stood in front of him to include the $11 a day insurance. He then proceeded to tell me it was not optional to get the extra insurance. I told him I know that insurance is completely useless to someone that already has comprehensive car insurance and refused to take it off my bill. Very unprofessional behavior. The uhaul store off of 200th and Pacific Hwy is a reliable uhaul location that does not scam people like this location.
Cameron DIt's all good
Paminas NI was massively overcharged this company charge my card three separate times I would not go to rocky automotive and get a U-Haul
marquia cI was charged for a moving dolly even though I didn't use it!
Emmet OThe customer service was outstanding!
Andre BTrailer wire harness was damaged, one of the wheel straps was worn by the tires of the trailer (almost unusable) and the passenger side trailer fender was missing. If it weren't for me getting a photo of that after pulling away it would have cost me out of pocket. It became a hassle dropping the trailer off at a different location because of the condition i picked it up in.
Jon TThey were friendly and helpful. Yea
JUDY WPolite and efficient. Ask the customer how much estimated weight they will be moving and give them a rough estimate of expected miles per gallon. They estimated my miles perfectly based on the info I gave them. Suggestion: Being cautious, I overfilled by at least four gallons. Could have saved 10 to 15 dollars at least. Nothing more at this time. d
JAGDISH WNot overcharge people and give them there money back for items they never received ie dolly blankets etc
MIA BBen was very helpful. Make sure you have all the before leaving the lot.
Nixni HGo somewhere else
LOUISA AI'm just as pleased as I was when I rented a truck in July. Ken is a very nice person.
Christie JIt was not Rock Auto's issue but U-haul called me and made a promise of an extra day. U-haul customer service rep was of no help in keeping this promise. I was not told the truth and U-haul failed to keep their end of the promise. Therefore the U-haul customer service sucks. "We don't do that" was their claim. And always "Well who did you talk to?" NO, I will not recommend U-haul to friends.
Timothy WThe manager lied to about not charging me for delayed drop off when they clearly did charge my credit card.
steven pThe interior of the truck was clean and had air freshener. The Indian man or the middle eastern guy was really helpful and informative. He helped me extend my rental with no problem. He also answered all my questions.
Kevin LClient drove a total of 23 miles and filled the gas tank before returning the truck. Client said the tank was filled until gas poured out. She kept her fuel receipt. When she returned the truck, there was no one at the office. She was charged a "late drop off fee" and when the client questioned the agent about these charges, the agent told her he doesn't always follow the posted hours of business and he wasn't interested in her fuel receipt since they had already charged her $29,25 for gasoline! Perhaps U-Haul should check this vehicle to make sure the gas tank/fuel line doesn't have holes in it and maybe this agent should follow his posted business hours. The equipment and service from Rock Automotive was substandard and it's not possible to give this location a favorable review. ~Lisa Larchyk llarchyk@aol.com
Lisa LLocation was not marked well enough. Brakes were bad. When l had to go from Drive to Park very difficult. Would not recommend this location.
LINDA JAs an auto shop the yard was a little full of cars etc. I wasn't real sure where to pull up. The gentleman there was very helpful and nice.
Portland WGreat customer service. Great vehicle.
John GKen was so kind and helpful. He explained things to me so I could understand what I needed to do. This was the first time I rented a truck. I was nervous. Ken was very nice. I definitely will be renting a truck again from U-Haul.
Christie JThe business policy and the management is very attractive to any customer. Rental price was reasonable including time given.
FRANCO TVery helpful. Made drop-off easy and quick.
Joseph MI rented a 6x12 trailer. The trailer itself is 6' in width, but the ramp and loading space is only 5'. Cargo wider than 5' cannot be loaded via the ramp because the opening in the trailer is not 6'. I very much wish I had known that before I drove an hour and a half to pick up my load. Not a great experience.
Ken Rprofessional courteous service
DAVID DGreat experience
Daniel RLittle more better discount on the mileage and your U-Haul was excellent it was clean and I will recommend anyone to use U-Haul and I thank you all for your service you are wonderful people thank you
CLAUDE HVery courteous helpful.
Colby SService was good. Truck was mint, brand new
Stevan GHe didn't preform any of the requirements for checks to ensure everything was working properly. Your company installed my hitch wrong at another location and his absent work ethic ensure it wasn't noticed until I was on the road with no brake lights working with the trailer.
Matthew SSometimes the app is really flakey, won't connect, or won't upload photos. So I always go during business hours in case I need their assistance. Not sure why the app has consistent issues, for years.
Linda KKen and his crew are great. I have been using his franchise only because of his personality, kindness, and efficiency.
EDWARD CThe only way this experience can be improved is if I got the truck for free. The crew at Rock Automotive is fantastic.
Glen TThe owner was very nice and pleasant.
Michael BThe only complaint I have is I requested the truck from the u-haul dealer right down the street from me. I found out the day before my move that I was going to have to drive 20 mins out of my way to go get the truck. The big issue is no one told me the location was changing, no phone call, no email, no nothing. If I wouldn't have checked all the details again I would of never known.
Mickey MThis location was great, they had the rental I reserved at the time I reserved it for and getting in and out was very fast. By far the most painless U-Haul experience I've had to date! Will be going here again for future rentals.
Michael CScammed on the gas. Put 5 gallons in after driving less than 15 miles and they charged me for 2 gallons!
Thomas BBad customer service. No hi, no bye, no extra words. no one at the counter when I went to pickup. During return no one at the counter. Had to wait like 10mins before clerk came running to counter. Also charged me for insurance WITHOUT my knowledge. When I asked he said to call uhaul for a refund. U haul did refund me but again very poor customer service.
Ashok GRock Automotive U Haul is the best!!
Glen TRock Automotive U Haul ROCKS!!
GLEN TGet better representatives who aren't completely fucking useless and stop trying to add bullshit charges and make it impossible to get customers their money back after you try and steal it from them.
Andrew EFoggy windows
Kristine WExelent service, and friendly!!!
Amado DCheck out and return procedures were quick and easy, and I appreciated the time and money that I saved. Was cheaper than the competitors, especially last-minute.
George NGood service.
SIMIN MKeep it up
Romel YYour services are very good. Thank you so much.
FRANCIS MThey park the truck on an incline when you pick it up so the fuel looks more full. Then when you return you don't realize initially that happened so you don't think to park it BACK on the incline. All of the sudden you get charged for fuel. Oh, then they tell you there is a night drop, but conveniently fail to mention it'll cost you $20. This place will scam you any way they can. Do NOT rent here.
Chris LSuper fast, easy drop off, took about 10 minutes or less. Perfect
William ANice experience!!!
Carlos RVery easy access and great customer service.
Adam EI was charged twice and I left a message at the the uhaul place haven’t received a call back I want to know why I was charged $28 more dollars
Nick Chave full gas tank for customer
Jocelyne VClean the place up, the place seems sketchy even though the help was nice and helpful
joe eThe nice guy at the front desk is very thoughtful & helpful.
TINA MToo many phone numbers needed to get the reservation going. I needed three.
Renee SI reserved the smallest truck that was available because I just needed to move a dining room table & 6 chairs. I also was able to set it up to pick up after the place was closed . I got a call ( which I appreciate) telling me that this location doesn't do after-hour pick-ups & they were wondering how u was able to do it on-line. I ended up with a 20 foot truck for the same price. It shifted badly & it felt like the transmission may be going out, lol. The people that I dealt with were very nice & thank God they called me to let me know that I had to get it before they closed ! Also, the padlock for locking the back didn't work !
Tina TDropped off the trailer after hours.
Dan MEasy drop off, friendly staff, shady building.
Joseph CWhen I picked the truck up it smelt like smoke. I called after having it a few days as it was hard to breath at times. I asked for a discount as I couldn't use the cab for things I wanted because I didn't want them in the bed of the truck nor in the smoky cab. The declined to do anything.
Matthew SNothing...flawless transaction:)
Bradley B