Customer Reviews for Rock Automotive
(Concessionnaire U-Haul dans le voisinage)

100 évaluations

25026 Pacific Hwy S   Kent, WA 98032

(253) 656-4689

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022 - 7/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(253) 656-4689

25026 Pacific Hwy S
Kent, WA 98032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022 - 7/5/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Molly K. 
Évaluation :
5

Have the units available when their reservations are set.

Michael S. 
Évaluation :
5

Very accommodating when we needed to make changes. Van was in great condition and served us well.

Marcia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

So far, everything was fine. Friendly, Fast service and Convenient.

MOISE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kaching C. 
Évaluation :
1

We took a picture of the gas tank and it was just above a 1/4 of a tank when we brought it back we were charged extra for the gas cause it was not on half. This is the second time the we have had issues with uhaul. We are filling a complaint with the BBB. This first time we had a reservation and when we went to pick up the uhaul they did not have our truck or car hauler. They sent us to another location and said that they called to verify that they had it. When we got to the second location there was nothing there for us. The second location sent us to a third location which only had the truck. So our original idea reservation was for a 10 foot truck and a car hauler. When we got to the 3rd location they only had a 15 foot truck on the reservation. The lady at the third location did help us by getting the car hauler, but we ended up spending half the day trying to get a truck and car hauler which we made a reservation for 3 weeks earlier. The morning we went to get the truck we flew in from Seattle Washington to Phoenix AZ and where driving back as we have recently moved Please make this right

VIRGINIA B. 
Évaluation :
4

I was not happy with uhaul. Within 3 weeks of making this appointment my pick up place was changed 5 times. The final pick up was 15 miles further than my original pick up and therefor had to pay an additional $50+ dollars. We also hired people to help and had to cancel and lost that deposit because our pick up time was also changed by 2 hours. Lastly they didn't have the right size truck and we had to make extra trips which also cost us extra money.

Nichole K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO Z. 
Évaluation :
5

Very helpful and courteous

Christi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

The service person at Rock Automotive was very helpful, knowledgeable, and professional. Our pick up and drop off were seamless.

Damon T. 
Évaluation :
2

Didnt keep track of inventory and reservations. Had to wait over an hour for my truck, pushing back my usable time with the truck.

jonathan R. 
Évaluation :
5

Wonderful new van! Staff was very easy to work with. Merci.

Kelly S. 
Évaluation :
1

The locatiion was disorginised. Further he made me help him taking the trail off he had no Chucks for the tailer wheel and with out my help tailer would have hit the truck. I hurt my back helping him. I would get ride of that locatiion.

george P. 
Évaluation :
3

Get the trucks to peoples pick up site. I had to drive 35 minutes to this site because the truck was not at my reservation site.

Ken Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Personnel very pleasant and helpful.

verna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
3

The only issue I noticed when I entered the van was that the floors had mud smeared @ the entry & floorboards. Overall condition of the vehicle aside from that, was excellent. I would definitely recommend this location. Quick, painless service. Was in & out within 10 minutes.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MirabdulHafiz M. 
Évaluation :
5

Great experience

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovita V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhinav S. 
Évaluation :
4

More signage to make it very obvious to as to where the office is.

Vanessa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rey A. 
Évaluation :
5

After the first place didn't have my truck this place was great. They were quick and friendly.

Darryn H. 
Évaluation :
5

It is an incredible help I recommend it 1000 thousand times. the one who served us in the Kent WA pacific area was very friendly. Thank u haul.

GEACIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

You need more places to return the items that were rented

Yvonne S. 
Évaluation :
1

I was not told that they would be an extra charge after hours

Mukay M. 
Évaluation :
5

Nothing at all

Derrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

yes. We had exchange a car carrier for a smaller trailer box truck and we had to go to another location to obtain it.

MARTIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

clean

Curkhav D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON J. 
Évaluation :
1

I got charged $25 cleaning fee even though I swept out the back. Guy didn't even say anything, told me I was all good to go then bam extra $25 on the bill.

MATTHEW B. 
Évaluation :
3

The Man at the front Desk was nice and patient as well he had a genuine beautiful smile 😁.

MONICA LYNNE F. 
Évaluation :
5

Nothing. The rental of the truck went smooth and quick. Manager was most cordial and helpful.

ROBERT S. 
Évaluation :
5

Good service and fast, easy process.

ANDRE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MESAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Puntual and respectful

RUY D. 
Évaluation :
1

Didnt have anything that I rented, even though i was scheduled.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sangjoon C. 
Évaluation :
3

I would highly recommend a friend to this place.

JOHN K. 
Évaluation :
4

Clone the employee from 1st Avenue self storage.

KEVIN G. 
Évaluation :
1

When I called to rent a U-Haul they called me that I will pay $.99 a mile extra hand can I pick up the car I look up My receipts they charge me dollar 1,38 pre mile I like to know why was that . Please

MARY M. 
Évaluation :
3

We were asked to return to this location as a convenience to them and then got charged for extra mileage.

PAULA MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
1

Couldnt tell if it was an active company based off appareance. No explanation of how it works just right away asked for my drivers license. But I asked to see what options he had. And how much it was. I brought the truck back. The guy says nothing to me when i get there. Just whips out an ipad and starts checking out the vehicle. Then says "you're all done". I had to ask him how much was my bill and he said $57. You will see an email about it. There is still no email. I think he overcharged me by probably $10 but how would I know when you don't get a receipt?

DORA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUKETU V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDGAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAPHTALI W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN ANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE CHI PENG F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

The owner was 20 mins late for my 8am pickup. The location is not is a safe area.

KENT H. 
Évaluation :
5

The business owner here was so kind and pleasant. Mos def giving him more business.

Chao B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEYSI E. 
Évaluation :
5

Not much as the drop off was simple and easy

Dennis M M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOROTHY C. 
Évaluation :
1

I was charged 145 but online it said if the size truck was not available, I would receive 50 and I did not get it.

Kenyea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V. 
Évaluation :
1

Actually be there and not make me wait 30 minutes since literally no one was at location to help me.

HANAPHI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy L. 
Évaluation :
1

Dont overcharge customers when the price is supposed to be a specific amount to begin with.

BLAIR ANTHONY G. 
Évaluation :
2

I reserved a trailer by calling the enchanted parkway #. I was told to pick up at Rock Automotive. When I arrived at my reservation time I was told my reservation had been cancelled by me. I worked with the gentleman to rereserve the trailer. Then I was told it was $80 not the $65 I was expecting I was also told I could not pay in cash which I specificlly asked about when I reserved the trailer originally. I got the money transfered to a card but was told it wasn't enough because there was also a $80 deposit. I then got that money transferred to a card and paid for the rental. I was told the deposit is returned automatically upon return. That was Saturday night it is not Monday night and the deposit still has not been returned. My reservation # was 99502660 Jeannette Rochester (253)217-6144 Jennrochester.jr@gmail.com

JEANNETTE R. 
Évaluation :
3

Still waiting for my deposit to be refunded after the final cost.

Michael R. 
Évaluation :
1

Truck was diry and tail light was out on the tailer.

FINNLEY RICHARD G. 
Évaluation :
3

Need a major price reduction and refund here. I returned this trailer on the same exact day that I rented it. I picked this trailer up at 7am and I returned this trailer at approx 5pm on 7/7. Call me at 206 725-2355 please. Look up my history under phone number 206 725-6000. Not trying to pull a fast one here just need a refund since I was overcharged.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie W. 
Évaluation :
1

The truck did not match the size I requested.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raiven D. 
Évaluation :
3

Access into and out of the parking lot can be difficult, depending on traffic and available space. The return process was informal (but fast). You should include some formality, including verification of return condition of the truck and other rented items, and documentation of the same.

THOMAS ANDREW G. 
Évaluation :
5

The guy there did the inspection with me and walked me though everything and answered all my questions and helped me pay my outstanding balance

Nathaniel R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Quianna H. 
Évaluation :
5

Very nice customer service. Thanks

RAMESH P. 
Évaluation :
5

Truck smelled like cigarette smoke, windshield inside could use a cleaning

Mike I. 
Évaluation :
3

Make the app for smartphones easier to use. It was not a good part of my experience.

James M. 
Évaluation :
1

My reservation was at 8... didn't open till 8:45am. I turned in my rental at noon again manager wasn't there and when I got my charges it was double what I budgeted. So I called and he told me I turned it in at 1pm which was not true. I was also double charged. He did call customer service and called me back, but I lost about an hour of time that was preplanned for things and then to tell me that I turned in the rental an hour later than I actually did. Wouldn't recommend this location for pick up.

ANGEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette N. 
Non les évaluations ont été soumises pour cet établissement.

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