Évaluations des clients Rock Hill Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rock Hill Service Center

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Gregory B.
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Make sure truck is in working condition. Upon pickup, truck wouldn't start, needed a battery jump, causing concern about reliability.

Thomas S.
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Le client n'a pas laissé de commentaire.

Rosenete K.
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Very good service

richard C.
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the gentleman who helped me was fantastic......no i never ever met him before...but he went way out of his way to help me........

Karena W.
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Le client n'a pas laissé de commentaire.

Jay V.
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I am still confused and puzzled by the extraordinary charges that I was never told would happen until it was time to sign the contract. I still don't know what I paid for, or what the credit was. Nevertheless, $19.95 plastered on the side of the van was as meaningless as a screen door in a submarine. Beyond that, I notified the desk person on return that a headlight switch was hanging loose from its slot in the dashboard. Yes, he knew about that, and it has been that way since it was 40 miles into service. But it has never been fixed. I asked if the truck had been sanitized. He assured me that it had been sprayed with lemon-scented Lysol. I had my own Lysol, and sprayed it around liberally, and wiped the steering wheel with an alcohol solution. To be balanced: The U-Haul rep was very friendly, courteous and efficient. And on my return, was quite reassuring that they were well aware of the lights switch problem, although he did not tell me about it before I drove away. I would recommend this location because it seems professionally maintained, knowledgeable, and generally welcoming of my business. I am not at all confident that the van or cargo space had been sanitized at all. There was certainly no scent of lemon Lysol inside the vehicle, nor of any other cleaning agent. So I'd recommend it, with the understanding that in this day of the COVID-19 virus, take along your own Lysol and hand sanitizer to use before you get in and start touching things.

Johnathan H.
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Pick up via the mobile phone app is impossible when this pick up site is closed as this site has no internet connection due to a dead zone. What an unforgivable mess. U-Haul customer service is unable to help and DID NOT KNOW IT WAS SUPPOSED TO GIVE ME A WIFI PASSWORD. Signs should b posted everywhere at this pickup site that say to call customer service for assistance And Internet access This should be standard procedure. Lost the day and this was only part of the way this lazy, inefficient company screwed me up. Showed up at the original pick up site and my van was not there. They tried to gaslight me and tell me I had reserved a 10ft truck. I called bullshit and the online manager backed off. So then they tell me there are 2 vans 25 Mins away. I agree to travel to the above mentioned pick up site even though I gotta drive an extra 60 miles now to go back and forth 2mx to load the van And then drop off the next day. If there are two vans only 25 mins away, why didn't this company send one over to my pick up point and have it waiting for me? Or, why not call me the night before and be honest and tell me we don't have your van. Please go to the alternate pick Up spot instead. And this is a major American company?

John D.
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My overall experience was excellent, I can't think of anything in the entire rental process that needs improvement.

Tesha B.
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Le client n'a pas laissé de commentaire.

Aida P.
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Le client n'a pas laissé de commentaire.

Melinda C.
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Le client n'a pas laissé de commentaire.

Jordan P.
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Very nice people. Nice vehicle. Thank you.

Anthony B.
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Please check the inside of trucks better. The inside of this truck box held a large grease/oil spot. I had no detergents with me to clean this mess and had to lay tarps over it to protect my items.

Robert N.
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THE ATTENDANT THAT HOOKED UP THE TRAILER NEVER CHECKED THE LIGHTS (I HAD TO ASK HIM TO CHECK THEM FOR ME) AND AS i STARTED TO DRIVE AWAY I HAD TO STOP SINCE THE TRAILER WAS BOUNCING A LOT AND REALIZED HE HAD NEVER TIGHTEN DOWN THE BALL TO THE HITCH.

MEYERT B.
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Le client n'a pas laissé de commentaire.

Brian W.
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My reservation was for a shop about 10 minutes from my house. Two days before getting it, I was notified that I would have to go to Rock Hill NY to pick it up. Needless to say I wasn't happy since I had to now drive over an hour to get it and over an hour to bring it home.

CRISTINA P.
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Le client n'a pas laissé de commentaire.

Peter B.
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Upon arrival, the auto transport trailer was never safety checked before. I arrived to the location to find out that the included straps already on the trailer were broken. I had to wait an additional hour while an employee drove around on a golf cart around the property, seemingly barely looking for a replacement. Finally, they found one, which was completely dry rotted. I was quite nervous the entire trip with my vehicle, where I ended up having to take an alternate route than originally planned because I did not feel the equipment was safe for highway travel.

Leonid Z.
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Le client n'a pas laissé de commentaire.

Ramsay B.
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Le client n'a pas laissé de commentaire.

Carol S.
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Le client n'a pas laissé de commentaire.

kevin K.
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Le client n'a pas laissé de commentaire.

Theodore R.
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Le client n'a pas laissé de commentaire.

Alanna N.
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Le client n'a pas laissé de commentaire.

Errika K.
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Couldn't ask for a better experience. Helpful and friendly staff. Truck was clean and gas tank was full. I appreciated that they were able to rent me a truck on short notice.

francis D.
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Le client n'a pas laissé de commentaire.

Christine J.
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it's closed on weekends after noon on Saturday and holidays - i just dropped the truck off and put the keys in the slot box.

Kenneth M.
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Excellent customer service. Fast, friendly and reliable.

MIGUEL L.
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The location for pickup changes most of the time from the original available and assigned location. Usually it adds 30 or more extra miles from location initially assigned. I have had that experience 3 times already in the past 120 days.

Efrain S.
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Le client n'a pas laissé de commentaire.

clayton C.
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Le client n'a pas laissé de commentaire.

Paul L.
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Le client n'a pas laissé de commentaire.

Leonid Z.
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Le client n'a pas laissé de commentaire.

Pamela C.
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Le client n'a pas laissé de commentaire.

chaim L.
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the truck wasn't in best condition. the pickup was poor, there was a huge noise coming in from left window as if the window or door would be a little open.

lisa S.
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They are very nice and helpful.

Leonid Z.
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Le client n'a pas laissé de commentaire.

Ramon C.
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Excellent service staff

Tina S.
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Le client n'a pas laissé de commentaire.

paul L.
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Le client n'a pas laissé de commentaire.

Nicole D.
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Le client n'a pas laissé de commentaire.

curtis I.
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Le client n'a pas laissé de commentaire.

Leonid Z.
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Le client n'a pas laissé de commentaire.

Jay T.
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Le client n'a pas laissé de commentaire.

Rosanne S.
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Cris did a great job. The rental was completely hassle free.

moshe G.
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Le client n'a pas laissé de commentaire.

Alan N.
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Le client n'a pas laissé de commentaire.

Steven M.
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Very helpful and friendly staff, I would Definitely recommend this location.

Richard T.
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Le client n'a pas laissé de commentaire.

William K.
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Old truck was given instead of new low miles as contracted. Seat belt latch was one of a couple issues. Wiring on auto transport had to be replaced (frayed). Got the job done, but the unit used should be retired from the fleet.

Elizabeth S.
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Le client n'a pas laissé de commentaire.

Louis V.
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I do not like how I was told I would be compensated 40 extra miles, since I had to do out of my way and change pickup locations, yet somehow still got charged for the extra 31 miles I used which didn't even reach the 40 I was supposed to be compensated....piss poor way to treat your customers!!!

Kenneth M.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

JOSHUA B.
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Le client n'a pas laissé de commentaire.

KAREN L.
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Le client n'a pas laissé de commentaire.

John C.
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location a little hard to find. I somehow was assigned a different pickup and return location and am not sure how this happened. Did not notice it due to the random way the pickup locations are assigned the day before.

Asher H.
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Sales representative came out showed me how to attach trailer made sure my chain or hooked up properly and that my lights worked correctly showed me how the ramps work was very satisfied with his explanation of how to use the trailer would definitely recommend this location to a first time renter

WENDY S.
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Le client n'a pas laissé de commentaire.

DORINDA C.
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Le client n'a pas laissé de commentaire.

Candace R.
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Easy, pleasant experience! Excellent customer service.

MARIBEL P.
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I was so happy & grateful that they had the U Haul size that I was looking for. Great service. Would definetly use them again& recommend others! Thank you!!

Eric G.
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Le client n'a pas laissé de commentaire.

Steven P.
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Le client n'a pas laissé de commentaire.

jermey H.
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Le client n'a pas laissé de commentaire.

Yeshayahu R.
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Le client n'a pas laissé de commentaire.

Theresa O.
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Le client n'a pas laissé de commentaire.

Caroline R.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Andrew L.
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Do not set up customers for mobile phone pickup in areas where ATT and Verizon have no data coverage

menachem A.
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grounds where the trailers get parked has lots of ditches and rocks making it hard to drive over, especially with low hitches

holly M.
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Le client n'a pas laissé de commentaire.

gary K.
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The equipment was mis-charged, multiple entries appearing on my credit card, very hard to get a hold of a u haul rep, as the dealer can't make any changes or corrections. The u haul call in support was terrible, and never could get a hold of a person, nor was there any real information via the call in. Got a partial support via chat - but will take days to get resolved. Over all - the back end makes the service almost impossible to use

Ricardo N.
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Honor military discounts for rental equipment.

paul L.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

Gabriela M.
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My dad dropped it off, so I can't give a review.

davis J.
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Everyone was professional at their duties, pick up and drop off went well. Thank you all at uhaul.

Rebecca B.
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Le client n'a pas laissé de commentaire.

john S.
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Le client n'a pas laissé de commentaire.

joe B.
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Charged me the wrong amount and miles on my credit card they charged me 200.00 more for the rental they can't read the mileage correctly and charged me for two more days that I never had the truck unbelievable horrible location!!!!!!

william M.
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Le client n'a pas laissé de commentaire.

deborah N.
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Mistakenly put the key in the return and forgot about putting gas in. Ridiculous fuel charge

Raymond R.
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Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Shabanni D.
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Le client n'a pas laissé de commentaire.

Peter L.
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No one was there in rock hill location the parking lot was driving through mud to drop the truck then we get a notice that we owe a huge amount for gas afte e left it with more then when we picked up the truck. Got an email asking for proof sent it with gas gage and mileage and proof from bank. Now no response except an emailed bill with a late charge. Already paid !!!!!

ASHER H.
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Le client n'a pas laissé de commentaire.

DANNY H.
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Rock Hill Service Center and in particular Eddie Walash couldn t be any better represntives of your company Been going there for years Great product great represrntives

Daniel N.
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Rock hill rocks.very helpful.

Robert K.
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All good

STEVE S.
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The van had no snow tires. It was a safety issue

Ellyane H.
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Easy pickup and drop off, thank you.

Ellyane H.
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Keep up the good work. Thank you!

WENDY O.
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Le client n'a pas laissé de commentaire.

Vernon W.
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Le client n'a pas laissé de commentaire.

Goerge A.
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Everything was perfect. The truck was new and clean. Thank you.

Philip B.
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Le client n'a pas laissé de commentaire.

Samson P.
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Le client n'a pas laissé de commentaire.

Sally S.
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The truck was dropped off at this location. Their customer service at this location was above and beyond performance. Uhaul customer service needs to learn the definition of customer service. Extremely rude Uhaul itself.

Non reviews have been submitted for this location.

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