Customer Reviews for Rock Hill Service Center
(U-Haul Neighborhood Dealer)

352 évaluations

9 Glen Wild Rd   Rock Hill, NY 12775
(at Rte 17 Exit 109)

(845) 791-5286

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(845) 791-5286

9 Glen Wild Rd
Rock Hill, NY 12775
(at Rte 17 Exit 109)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fix web strap

RAYMONDS S 
Évaluation :
5

They were spot on professional

joseph s 
Évaluation :
5

Rich is superb!

mark o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horona p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry H 
Évaluation :
5

When there is bad weather and knowing you have reservations in place the vehicles should be clean off of snow and ice. Especially on the mirrors would be nice.

Lutvije B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore A 
Évaluation :
5

Oui

FRANCO P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph B 
Évaluation :
5

Very thing was great. Customer service at counter was excellent. Interior floor of truck was dirty but par for the weather.

Kimberly W 
Évaluation :
5

The van was dirty when I received it, and I told the gentleman that I got the van from and took pictures of it

Gabriel F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S 
Évaluation :
1

They were acting very unprofessional and rude no customer service what so ever and above all they were lying about how clean i returned the truck and i proved them wrong!

Martin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander G 
Évaluation :
5

Edna,the secretary she was very professional and friendly.Her servise was really helpful.Thank so much.

FRANCISCA B 
Évaluation :
5

So greatful that we were able to rent over the weekend. Thank you!!!!

Jessica S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
3

How much you charged me I believe is unfair and really don't make sense to me at all what so ever! I'm actually disappointed don't know if I'll use you guys again

Elizabeth O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K 
Évaluation :
1

Over charge

Sunilkumar M 
Évaluation :
5

Yes, I will recommend this location to a friend of mine is Fergus with U-Haul is the best and I will go again and rent from U-Haul again

Francisco A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine S 
Évaluation :
1

very rude and unprofessional, scam artist, charged me for mileage that i did not use. Called 1800UHAUL and they did not help at all

Tylajah J 
Évaluation :
5

great customer service appreciate large trucks are finally in this location please keep them there thanks you

KEN P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J 
Évaluation :
1

They didn't mention "after-hours fee" and i got your message only too late. The tank was filled above the level when received the truck and yet you charged me $10 for additional gas! You have charged me a cleaning fee but the truck was clean! Dissatisfied.

Vlado M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN P 
Évaluation :
1

This location uses Uhaul's 24/7 TruckShare service. If the location is closed - as it is on Saturdays as of noon - you use "mobile check-in" using a smartphone...which would be all very well - IF THEY HAD DECENT INTERNET SERVICE - WHICH THEY DON'T. Check-in took over an hour and a half, required three different cell phones and loads of patience and help from Uhaul's customer service people over the phone. I will say that the over-the-phone customer service staff were super professional and helpful and navigated the way to successfully checking in - I would give them five stars. My problem is that this location is offering a service they are woefully ill-equipped to provide. Returning the truck and checking out was almost as awful as checking in. Definitely WOULD NOT recommend to a friend.

Sharon G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B 
Évaluation :
5

Great, friendly, and on time. What more can I ask for.

Stephen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry U 
Évaluation :
5

The website recommended this trailer as only option for hauling a utv. That said the rear opening was too narrow to allow it to load despite trailer width being more than enough. This was misleading and caused me to pay for a rental that I couldn't use. I'm not happy about spending more than $100 dollars fir mo benefit.

Roger D 
Évaluation :
5

The partition makes driving too cramped.

Andrew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSLAN K 
Évaluation :
5

Exceptional service. Helpful, accomodating and efficient Great place!

morten n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree L 
Évaluation :
5

Superb customer service. The place I will go to rent when I'm in need.

Alexander M 
Évaluation :
5

I rented a motorcycle trailer and upon bringing it home somebody else had rented it and left nails and other debris in it so I had to clean it out before I could use it otherwise I would have had flat tires the service guy when I picked it up was outstanding couldn't ask for better but I was a bit disappointed because right inside the trailer it says there's a $15 charge if you bring it back dirty well whatever dirt was in it was not for me sheetrock and nails and stuff like that

Neal E 
Évaluation :
5

For me, nothing. Everything went smoothly.

Delia G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul L 
Évaluation :
5

Keep up the good work! This location, the representative and the general experience of renting a van and previously a 20 ft truck was efficient, professional and overall the best that one could expect for the services provided.

WILLIAM S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY W 
Évaluation :
5

Have someone put the gas in for you and I pay the bill

Dorothy H 
Évaluation :
5

I had a wonderful experience, very good customer service and very helpful

Charity C 
Évaluation :
3

Need someone to make sure the truck are clean before someone rents the equipment

Ernest J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T 
Évaluation :
5

Prompt and customer service assistance professionalism.

sesay m 
Évaluation :
5

Get an ezpass in each vehicle!

Thomas H 
Évaluation :
4

I had set up the rental with a representative who had called me back by phone. It was in a closer location and in the direction I was going. It then got changed to this location which is an hour away from me in the opposite direction from my trip. So the pick up and return cost me 4 extra hours of driving, which with the rest of the trip was not appreciated. Otherwise it went well

LAWRENCE B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEWIAN D 
Évaluation :
1

Attendant assumed that I was lying when I explained to him that the fuel gauge was defective: erratic. He refused to look at my receipt from the gas station which is literally next door and showed that I had just put in 3 gallons of gas. He said that the vehicle is brand new - which it was - and that therefore the gauge was accurate - which it was not. I will mention parenthetically that the mileage charge at $.99 seems excessive. It was $.69 (or $.79?) just last year.

Edward W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KUNOR B 
Évaluation :
5

No hassle rental, very friendly service and was a pleasure to deal with.

Issac P 
Évaluation :
5

Customer service gentleman was extremely nice and professional

Frank N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Riccardi J 
Évaluation :
5

Great guys, wonderful customer service, thank you!

Barbara N 
Évaluation :
1

Better customer service was highly disappointed

Meagan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S 
Évaluation :
4

Everything was great with one exception. The vehicle needed to be warmed up because the windshield was frozen and I had to scrap it.

Cathy R 
Évaluation :
5

Very friendly and polite. Very helpful from start to finish. Very pleased with service I received. That is my new go to place.

Todd H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO J 
Évaluation :
5

Very smooth rental.

STANLEY S 
Évaluation :
1

U-haul changed my order and then did not get me a trailer, it did not show back up in Glen Rock. The van rental was twice as much, took an extra 3 hours to pick up and cost an additional $100 for gas and tolls.

Michael C 
Évaluation :
3

Comments are not about this particular location but the entire U-Haul reservation process. We had reserved a 26' one-way months in advance. Day before our pick-up we are told no long-distance fleet trucks available and we had to take 10' truck. Completely unacceptable and U-Haul's antiquated system for not giving customers advance notice is dead. Sorry to say I will never rent from U-Haul again, and will do everything in my power to ruin thus company through social media. Complete waste of my family's time.

Peter B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucecita D 
Évaluation :
5

Great customer Service, keep up the good work.

David O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHNEUR D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Riccardi J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maureen W 
Évaluation :
3

Limited cell phone coverage at location. App did not work. Had to enter the service center. Was helped quickly by the great staff at location. Only issue was inability to use app.

DANIEL Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
5

Great Location, I have used this location before to pick up and drop off.

James G 
Évaluation :
3

Truck had 150k miles on it and hard signs of wear. Passenger side door didn't close properly and swing open twice while driving. Personnel were friendly and helpful, but not fully able to rectify what was Uhaul managements fault (relocating my pick up location four times, all within a day of my departure). I spent at least 5 hours cumulatively wasted with customer service and ended up with the most inconvenient pickup location possible. Shame - not on rock hill, but Uhaul management as a whole.

Andrew P 
Évaluation :
5

I have no problem with the pick up location and they were great. The problem I have is that less than 24 hrs before my rental pick up the regional office called me and told me I could no longer pick up my truck where I had scheduled it and instead I had to travel 45 minutes out of my way to Rock Hill to get the truck. Furthermore I could no longer pick it up at 730 but could at 8. To me this short of notice is unacceptable as it messed up several plans I had on the day of rental. Furthermore I was charged for extra mileage as a result of Uhaul making this last minute change. I will not be using Uhaul again in the future.

James N 
Évaluation :
5

The back of the uhaul was dusty could have been swept out.

Nancy R 
Évaluation :
4

Nothing. It went very smoothly and the truck was perfect.

Linda N 
Évaluation :
3

The millage and gas report was not accurate

luis b 
Évaluation :
5

people at the desk were very nice

Robert F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAIM M 
Évaluation :
5

Everything was great!!

edward c 
Non les évaluations ont été soumises pour cet établissement.

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