Le client n'a pas laissé de commentaire.
Jessica H.
Customer Reviews for Rock Lake Paint & Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Improve the online check in and check out process.
Shirley V.I was charged 3 times today for one uhaul rental. I just checked my bank statement I am very upset. And want my money that I was over charged
Holly L.Nothing great job friendly
DONALD G.Good customer service skills I will return
William B.Fairly easy to rent a trailer from.
Paul F.Staff at Rock Lake Paint and Repair are very friendly and helpful. They took care of my rental quickly despite my not having a reservation.
GEORGE B.When I used the Truckshare 24, the app froze and I never got the code for the key in the locker. I had to call U-Haul, then get transferred to the Truckshare line. Why doesn't it just show the code in a confirmation text, email, etc. That was the only hassle.
Scott G.Very helpful and friendly
Gary V.This was NOT the place in which I ordered the Uhaul truck through. I was told the day before my rental that the location I ordered it from (which was exactly one block from where I work)...would not have my truck available and that I would need to drive an hour in the opposite direction to pick up my truck...VERY IRRITATING!!! The gentleman at Rock Lake Paint and repair was great and allowed me to park my car there for the 3-day period that I had rented the truck. He was extremely helpful in an otherwise messed up and ridiculous transaction.
Brian E.Really not much at this location. Super clean facility, was in and out in probably less than 5 minutes. Best rental experience that I have had.
Charles G.I pay 95 $ from lake mills to whitewater wi is about 30 miles I think is high price I rente in Illinois to Wisconsin and pay like 50 so disagree in this transaction
david F.Very helpful, curtiese.
Steve G.They were very helpful, kind and provided excellent customer service
Dawn O.Easy, no problems
Steven D.No one was in the office. I had to go find him. Very helpful and friendly to work with
peter R.Simple and convenient for both pick up and return.
Michael E.Very helpful. Had tail light issue with my truck not the trailer
Brian B.Excellent service
Gregg F.Your app didn't work so I had to manually go to your Uhaul site on Safari. very annoying
Alexander B.Very understandable people
Delores M.I dropped the 2 wheel Dolly off after hours and followed the instructions on the remote drop off
John W.Only employee was busy. I couldn't skip the line after all my online for work. Not a big deal. But when online says skip the line, I expect to skip the line. Employee was good, but stressed by other factors.
Kenneth K.We were extremely pleased with our experience in renting a U-box. The staff was very friendly and helpful, it was very easy to book, everything went smoothly and according to plan. I would highly recommend this service.
TERRENCE C.Try to have more one way trailers at every location
steve R.Trailer wasn't ready - frozen to the ground! Was a busy morning with two other rentals. Requested all the same information that I already supplied on line. Not sure why that works that way? Friendly, just logistics confusing.
Amy A.Proprietor did not aid in hooking up trailer, Electrical connection was not correct and proprietor did not have an adapter. Lock down bolt for ball was risqué and stuck.
Mark L.Phone contact was awful. Spent on the average 20 minutes confirming pick up and delivery. Transferring your call to an operator not involved in the move was useless and frustrating.
JIM M.U-Haul needs to offer this location the option to list different locations for where to pick up the truck. This location had my 20" truck out back, but the mobile app said it would be in the front; I had to go inside and talk to someone working who said that the only option they had to choose in their side of the app was the front. Please fix when possible.
Tannen S.Conveniet location to Johnson creek
RICHARD Y.Awesome! Thank you!!!!
MICHAEL B.No suggestions
VINCENT S.Very convenient and excellent service!
Mark D.All good
SANJEEV G.The location is great, the truck was not. I had major difficulty with the online checking. It took almost 20 minutes to get help with my call. Customer service was very helpful and polite. But, once she got me through the checking and I hung up, the truck kept dying. After 10 minutes of warming up, it stayed running. Once loaded at the property, I had the same problem.
LAURA B.Keep up the good work. Friendly service. I'll definitely be back.
TRACY M.Still waiting for the $50 refund for the changed pick up location.
Gene H.Signs or location information on where to drop trailers, trucks, etc.
MICHAEL M.Upon return, I was unable to activate the share my location process, even though I followed the instructions (thanks for those). I took pictures anyway and sent them to service. Everything went smoothly.
Jeffrey S.I'm a repeat customer. They always do a great job. Thanks
ROGER T.The gentleman who helped us Wes very polite and nice. Thanks for the great experience.
GERALD S.This location lost my U-box. Made numerous attempts to contact them and U-haul. No one could locate it. After week, found it at this location. Uhaul corp. apologized profusely. Issued a credit.
Alan W. | Expérience générale