Customer Reviews for Rock of Ages Carwash & Storage LLC
(Concessionnaire U-Haul dans le voisinage)

117 évaluations

6295 W 3rd St   Dayton, OH 45417
(W of 49)

(937) 263-7672

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(937) 263-7672

6295 W 3rd St
Dayton, OH 45417
(W of 49)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

App had issues checking in

Natalie V. 
Évaluation :
5

Quick and easy drop-off.

Maria L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
1

The location didn't have the truck I reserved & charged me 29,99 $ instead of the 19,99 $ reserved. The office is filthy, the employees were not wearing masks, per CDC & local health dept. guidelines.

Monica W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coranina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie G. 
Évaluation :
5

Thanks so much...

tamiko p.  |  Expérience générale 
Évaluation :
3

No signage showing where to drop off trailer

JON L. 
Évaluation :
1

I had the trailer for about 7 to 8 hours pop the flat called the roadside assistance filled everything out online never return my car in three hours so I left the trailer and now they're charging me 184 $plus another 92 $for something I have no idea so I would really like for you to get a hold of me and call me back at 937–250-8931 I'm supposed to have the trailer for four days only use it for one day and no one called me from roadside assistance ever and now you guys are charging me for three more days that I didn't use the trailer just not very happy with your service or customer service

norman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denielle L. 
Évaluation :
5

Fortement recommandé!

Melanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G. 
Évaluation :
3

While the staff here was friendly and tried to help with issues we ended up getting overcharged again. The quote we received did not match our contract after we paid

Phillip B. 
Évaluation :
4

I was charged. 90 sum when I rented it and then I'm charged 90 sum again after return this is really makes no sense

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meechell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DaShawn W. 
Évaluation :
5

Was overall, very good, service...

LEONARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon P. 
Évaluation :
5

This site response to a late change was accepted as normal. Excellent hire thanks

Alan W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anita S. 
Évaluation :
5

I would use you again and i would recommend you to other people who need your service

Edward N. 
Évaluation :
5

see you soon

Annette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
4

Everything was good

Gwyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myung O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

I was quoted 39,99 $ for a one time fee for the rental. I was told that the office would be closed on Monday for the holiday and as long as the truck was back before Tuesday morning it would only be 39,99 $. When the email came with the bill, I was charged 90,00 $, for the rental. I made it a point to have the conversation about the fee because I knew what we could afford to pay. As my husband is a ill veteran and I count every penny. Which is why I asked how much more would it be if we kept it more than the 6 hours. The man said it would still be the 39,00 $. Then he went on to say that he would not be in on Monday because of the holiday. But if I kept it until Tuesday morning it would be another, 39,00 $. Therefore, I had it back long before Tuesday morning. My family uses Uhaul often and this is our first issue. Had I known you would double my fee after assuring me that it was only 39,00 $, I would have never ever agreed. We are almost 80 years old and have always worked and paid our own way. But it is not a good feeling to know that we just got beat, by Uhaul. We have a huge family and our offsprings are well over 46 people. They need to not use Uhaul, if this is how business is handled. Don't mislead, the next customer or as I tell my great grandbabies, "Don't lie." If we were working senior citizens, I would not say anything. If I could pay double the price I never would have asked for a senior citizen discount or military discount.

Richard S. 
Évaluation :
3

I haul messed up my order twice before they finally got it right! I had to drive fifteen miles out of my way to fix the problem they created which was that they reserved the wrong trailer.

STEVE S. 
Évaluation :
4

Staff was great! Very nice!!

pam T. 
Évaluation :
5

All of the employees of U-Haul that assisted with this move went over and beyond to make it happen. I will use U- Haul again and recommend others to use them.

KAREN D. 
Évaluation :
3

While the owner of this location was super friendly, we waited almost an hour after the time we were told he would open for him to arrive. The truck was clean, but it leaked when it rained and ruined two cushions to an almost new couch. Very disappointing.

joan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORESTE C. 
Évaluation :
5

Minor issue with time out/in billing because of site being closed on Sunday, it was quickly rectified.

Steven G. 
Évaluation :
5

Location in Dayton closed so my rating means nothing. Outside clean and right next to car wash so that was good. Again TRANSMISSION on truck has problems!

Victoria C. 
Évaluation :
5

Nothing, the gentleman that checked us in was courteous, friendly, cooperative and just in a good mood. Great experience here also.

CRAIG S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall Y. 
Évaluation :
2

I wasn't able to talk with anyone at this location until after 1:00 pm. And they opened at 9:00am. When I did eventually talk to someone she was very rude. I did not feel safe leaving the truck at the location the night before.

tasha C. 
Évaluation :
4

Easy to locate, very friendly and helpful

MARY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherida W. 
Évaluation :
5

Great location and service

Chuck S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN H. 
Évaluation :
5

Glenn was excellent. I will use this location over others in Dayton. Smaller place with a few trucks so there was no wait. When I go to the bigger places I end up waiting an hour to check out my truck because of the line.

ryan N. 
Évaluation :
5

Glen and everyone there does a great job.They inspect the vehicle before you rent it and when you return.They will even let you keep it and extra day if needed.

Billy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonnella G. 
Évaluation :
3

We had the truck reserved for a different location that was very close to our home. I even called the location to ensure that it would be there. When we got there to pick the truck up, it wasn"t there. Apparently the person who was returning the truck did not return it to the right place. Now I understand that uhaul has no control over that but they could have called me or the store that I was supposed to pick it up from. So we wasted over an hour trying to finding out what was going on and had to drive 15 miles further away to pick up the truck which wasted even more time. It is not hard to make a phone call or send a text message. This is just simple good customer service.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold R. 
Évaluation :
3

Rien

RHONDA L. 
Évaluation :
5

thank you.. great service

don A. 
Évaluation :
4

Nothing i can think of. Friendly. Curteous.

Daniel S. 
Évaluation :
5

Great service friendly people

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
1

Make sure the damn ramp works

KADIE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARRELL J L. 
Évaluation :
5

This location is very convenient to my home. They are very friendly and helpful. I look forward to the next time I need to rent from UHaul again, and look forward to going back to this location in the future. Kudos to them.

ROGER H. 
Évaluation :
5

an overall great experience

CHARLES H. 
Évaluation :
2

The people were not knowledgeable on how to rent the Uhaul and it took a VERY long time to figure it out and for them to work the computer. The boss was not their so his employees had a rough time.

NICOLE E. 
Évaluation :
5

We had a great experience; the staff is very professional and helpful.

MARK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold R. 
Évaluation :
5

Very satisfied customer. Will use location again.

Marvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryle S. 
Évaluation :
1

first the truck lights were broken and my kids and I sat there over an hour before they figured out it was a broken fuse. then they didn't put the safety chains on my car. also the truck was just below quarter of a tank, so I had to put gas in rite away. the whole experience was very unprofessional.

BECKY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veronica M. 
Évaluation :
5

Very courteous staff. Assisted me with alternative methods and helped me save some money. Thanks

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL G. 
Évaluation :
5

Increased hours of operation

LARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE V. 
Évaluation :
1

Truck broke down several times. The roadside assistance program sucks. I want a full refund!!!!

CHAD L. 
Évaluation :
3

Rented same trailer from twisted j customs on 4/11 and had to wait over an hr. Man wouldn't stay off phone and office was a nasty mess and smelled from the dogs. Trailer lights didn't work and had to wait for over another hr. I think uhaul should discount my bill for all the trouble I had and it delayed me to late in the night. I will never go back there and maybe not use uhaul later

Tim B. 
Évaluation :
5

Very friendly, prompt service, helped hitch up trailer, gave a phone number should I jave problems at drop off location. 5 STAR Service!!

RON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rich W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian H. 
Évaluation :
4

Awesome owner!!! Very friendly, knowledgeable and courteous! He was very helpful by even providing me additional mileage to ensure my trip was covered. I told him I was concerned that I would go over the mileage being that i was already traveling approximately 70-75 miles, and the pick-up location, which was not where I requested, was almost 10 miles from my house, adding ten miles to my trip. Although this dismayed me, he was very helpful in mapping out the trip to make sure i had additional mileage....and he was friendly while he did it!

ERIN B. 
Évaluation :
1

This should not be listed with U-Haul as a 24 hour drop off location. If is is a bad section of town, and does not support a wide area to drop off items. There is no one there to accept items, and no secure place to leave them. The place did not "check in" my item until late the next day, and this ONLY after I'd called U-Haul, and they called him.

ricky T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BUNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
4

Keep up thee good service.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
3

the man was kind of rude, very short.also he told me if i was late it was ok he didn't have anyone renting it out right away,and i was hour or so late and he charged me for a whole day, which i have never have happened before. things happen when u r moving and for the common people every little penny matters..i think this is poor business, charge me 10 an hour fine but a whole other day..ouch..will NOT return to this location.

Izor C. 
Non les évaluations ont été soumises pour cet établissement.

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