Customer Reviews for Rock of Ages Carwash & Storage LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Easy to deal with, good folks.

Évaluation :

5

Glen was extremely helpful. He even called me to let me know I had left my water container behind.

Évaluation :

3

Non

Évaluation :

5

Easy rental, great trucks and supplies. The customer service representative was A+. Made sure everything was correct on my paper work!!!!

Évaluation :

2

It's stuff everywhere in there, customers can barely stand in there. They have dogs in there and I'm afraid of dogs. They basically force you to be around them. They say they don't bite but who cares I still shouldn't be forced to interact with them. I will never go to that location again

Évaluation :

5

Very polite dealer

Évaluation :

5

Thanks to the owner and the guy who has been doing the work for the place is very helpful and I appreciate the older way that they manage this facility.

Évaluation :

4

The trailer did not suite my needs, so I quickly returned it unused and asked for some sort of discount but was told that UHaul does not allow that. That was my only issue.

Évaluation :

5

Great company great servicr won't go anywhere else rock of ages is my go to uhaul

Évaluation :

5

Lighting at the location it was very dark and I could not see the vehicle other than that everything good

Évaluation :

5

Easy return of the truck and trailer. Friendly. Courteous. Lovely dogs too. The truck I used may be in need of brake service.

Évaluation :

4

I only needed a appliance dolly. Price was good. Have been here before always positive experiance.

Évaluation :

1

This location was a joke. The place was nasty. Dogs running around the office and trucks smelled horrible. Very unprofessional. They assumed im an idiot and couldn't tell where the gas hand was when i brought it back. Then tried to say i owed 150 more. Never again. They were so shady. I would not spend my worst enemy there.

Évaluation :

1

You should give money off when you all mess up and inconvenience your customers and have them run all over the place to pick up a truck that's supposed to be ready for them

Évaluation :

5

This facility is always professional, friendly and accommodating. They are a pleasure to work with!

Évaluation :

4

App had issues checking in

Évaluation :

5

Quick and easy drop-off.

Évaluation :

1

The location didn't have the truck I reserved & charged me $29,99 instead of the $19,99 reserved. The office is filthy, the employees were not wearing masks, per CDC & local health dept. guidelines.

Évaluation :

5

Thanks so much...

Évaluation :

3

No signage showing where to drop off trailer

Évaluation :

1

I had the trailer for about 7 to 8 hours pop the flat called the roadside assistance filled everything out online never return my car in three hours so I left the trailer and now they’re charging me $184 plus another $92 for something I have no idea so I would really like for you to get a hold of me and call me back at 937–250-8931 I’m supposed to have the trailer for four days only use it for one day and no one called me from roadside assistance ever and now you guys are charging me for three more days that I didn’t use the trailer just not very happy with your service or customer service

Évaluation :

5

Fortement recommandé!

Évaluation :

3

While the staff here was friendly and tried to help with issues we ended up getting overcharged again. The quote we received did not match our contract after we paid

Évaluation :

4

I was charged. 90 sum when I rented it and then I'm charged 90 sum again after return this is really makes no sense

Évaluation :

5

Was overall, very good, service...

Évaluation :

5

This site response to a late change was accepted as normal. Excellent hire thanks

Évaluation :

5

I would use you again and i would recommend you to other people who need your service

Évaluation :

5

see you soon

Évaluation :

4

Everything was good

Évaluation :

4

Merci

Évaluation :

3

I was quoted $39,99 for a one time fee for the rental. I was told that the office would be closed on Monday for the holiday and as long as the truck was back before Tuesday morning it would only be $39.99. When the email came with the bill, I was charged $90.00, for the rental. I made it a point to have the conversation about the fee because I knew what we could afford to pay. As my husband is a ill veteran and I count every penny. Which is why I asked how much more would it be if we kept it more than the 6 hours. The man said it would still be the $39.00. Then he went on to say that he would not be in on Monday because of the holiday. But if I kept it until Tuesday morning it would be another, $39.00. Therefore, I had it back long before Tuesday morning. My family uses Uhaul often and this is our first issue. Had I known you would double my fee after assuring me that it was only $39.00, I would have never ever agreed. We are almost 80 years old and have always worked and paid our own way. But it is not a good feeling to know that we just got beat, by Uhaul. We have a huge family and our offsprings are well over 46 people. They need to not use Uhaul, if this is how business is handled. Don't mislead, the next customer or as I tell my great grandbabies, "Don't lie." If we were working senior citizens, I would not say anything. If I could pay double the price I never would have asked for a senior citizen discount or military discount.

Évaluation :

3

I haul messed up my order twice before they finally got it right! I had to drive fifteen miles out of my way to fix the problem they created which was that they reserved the wrong trailer.

Évaluation :

4

Staff was great! Very nice!!

Évaluation :

5

All of the employees of U-Haul that assisted with this move went over and beyond to make it happen. I will use U- Haul again and recommend others to use them.

Évaluation :

3

While the owner of this location was super friendly, we waited almost an hour after the time we were told he would open for him to arrive. The truck was clean, but it leaked when it rained and ruined two cushions to an almost new couch. Very disappointing.

Évaluation :

5

Minor issue with time out/in billing because of site being closed on Sunday, it was quickly rectified.

Évaluation :

5

Location in Dayton closed so my rating means nothing. Outside clean and right next to car wash so that was good. Again TRANSMISSION on truck has problems!

Évaluation :

5

Nothing, the gentleman that checked us in was courteous, friendly, cooperative and just in a good mood. Great experience here also.

Évaluation :

2

I wasn't able to talk with anyone at this location until after 1:00 pm. And they opened at 9:00am. When I did eventually talk to someone she was very rude. I did not feel safe leaving the truck at the location the night before.

Évaluation :

4

Easy to locate, very friendly and helpful

Évaluation :

5

Great location and service

Évaluation :

5

Glenn was excellent. I will use this location over others in Dayton. Smaller place with a few trucks so there was no wait. When I go to the bigger places I end up waiting an hour to check out my truck because of the line.

Évaluation :

5

Glen and everyone there does a great job.They inspect the vehicle before you rent it and when you return.They will even let you keep it and extra day if needed.

Évaluation :

3

We had the truck reserved for a different location that was very close to our home. I even called the location to ensure that it would be there. When we got there to pick the truck up, it wasn"t there. Apparently the person who was returning the truck did not return it to the right place. Now I understand that uhaul has no control over that but they could have called me or the store that I was supposed to pick it up from. So we wasted over an hour trying to finding out what was going on and had to drive 15 miles further away to pick up the truck which wasted even more time. It is not hard to make a phone call or send a text message. This is just simple good customer service.

Évaluation :

3

Rien

Évaluation :

5

thank you.. great service

Évaluation :

4

Nothing i can think of. Friendly. Curteous.