Not this facilities fault, but the ac went out just as I was leaving. Had to wait to leave the next morning. Delayed my arrival.
Matthew B.
Customer Reviews for Rocky Top Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The pickup location was great, easy to work with. The problem was they were not the original location I selected. I found out 10 minutes before I was scheduled to pick up my truck that none were available in the area and I had to drive an hour to find an available truck. I understand things happen but letting me know 10 minutes before picking up a truck that I will be adding 2,5 hours to my moving day wasn't my idea of great customer service.
Ellery W.Very informative and friendly.
Cathy E.All good
Howard S.Vendor was quite helpful and helped me to feel comfortable with a 20'. I did great.
ROSEMARY D.Great customer service. Nice doing business.
Dick M.Manager is a great guy.
John L.Have more equipment staged at this location.
Thomas N.Very professional
Dominick B.Will definite rent from this shop in the future and recommend to friend and neighbors!
Mark M.Nothing, everything was Easy Peezy!!
TERRY H.Very kind and helpful ownership...Wonderful experience, thank you so much!!
Cherise C.Very satisfied customer
Stewart R.Keep up the good work
John L.very happy
ROBERT B.Owner was extremely helpful. He went out of his way to help us during a stressful situation. Would strongly recommend this location.
KENNETH G.everything went as smooth as glass
THOMAS B.Nothing. Everything that I needed was provided
Terence M.Equipment that was supposed to be there wasn't.
ABIGAIL R.Turned the truck in on Christmas Eve as the owner was leaving for the day. He stopped and assisted me in the truck turn in. He was very pleasant and helpful. Super customer service !!!!!
Robert M.Very friendly...I will rent again from. This owner.
JOHN E.Great people, equipment clean and as ordered. Fast and courteous. Thanks.
KELLY BRIAN F.Excellent experience at this location. Very customer oriented.
Ed H.This place and employee gave excellent service. Was a pleasure to work with.
JENNIFER H.couldn't ask for a better location
JAMES C.Bruce made the process very easy
MICHAEL B.Excellent place to do business with!
CHARLES W.The gentleman was very nice and shocked to hear about the condition of the truck when we received it.
MICHAELJ L.This is a U-Haul location that I've used multiple times over the past few years for my rental needs. I have always found the equipment in great working order, clean and ready to go when I arrive. The staff is always helpful and friendly.
CHARLES W.Excellent people at the rental place. Will definitely use again if needed.
Ricky M.Nice fellow, very able and competent. Knew exactly what to do and got it done.
Gary A.Very friendly and nice, snd helpful.
PATRICK B.A/c on truck did not work
JOHN W.Will use Rocky Top again without hesitation.
Dan M.These guys are great to work with!
SHEA P.Helpful sales rep
THOMAS C.Issues with payment on website.
Robert B.The gentleman there working was very helpful polite
JOSEPH D.Just wanted to compliment the design and function of the Auto Haule trailer. Outstanding piece of equipment. Very well designed, engineered and constructed. Only one possible change I would suggest. Only the fender on the driver's side of the trailer breaks down to allow access to the towed vehicle after it has been loaded. Would be nice if both sides broke down. My towed vehicle had to be loaded facing the rear which required quite a bit of dexterity to get out of the vehicle after it was loaded. No problem did it OK. Still an excellent trailer!
DAVID L.Bruce was awesome. Top notch!
Ed A.Great location but the central phone number of all Uhaul is terrible - the wait times are 10-30 minutes! It is crazy that you cannot contact the local offices directly. Do yourself a favor and NEVER call Uhaul, stop at your local location in person, they are all great people in person.
JORDON R.Always friendly with excellent service that's why I go back time and again.
ERIC L.Normally, I have had a lot of good experiences with uhaul. This time the truck wasn't the cleanest, the mirror was busted, there were dents, the engine was only 1/4 full and also there wasn't a ramp. I don't usually complain because normally the trucks are good but this was by far the worst I've ever had.
Charles W.Very friendly and accommodating.
DARYL MILLER L.The enclosed trailer was exactly what we needed to haul all of our wedding reception items during the rain. Very friendly staff.
DENNIS L.Great customer service and equipment. Everything as promised. Thankyou
THOMAS R.N.D.
LUZ F.