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BRADLEY STEVENS
Customer Reviews for Rocky Top Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Back of the truck needed to be swept, otherwise service was great!
Travis BilboVery nice customer service.
Brad WigrenPerfect
Larry StevensI had never used U-Haul before, and the worker at Rocky Top was more than willing to hep hook up the trailer and make sure I got everything I needed! Thanks so much!
Michael NortonVery helpful
Alyce BrownQuicker and easier
John HansenSame as above
Jerry GrahamGreat service and great price
James SitzlerEasy to work with
allan HoodThis location was good. The U-Haul rental experience was a disaster from start to finish. I will not use your company again, and I will also recommend that others don't.
amanda carolGreat friendly people
Ronald MayfieldThe truck and location was excellent. But as far as the u haul app it socks need to get rid of it and start all over again.
Damon IsbillThe attendant was cordial. The truck was in fair condition. Inside was good. Outside had scrapes and damage along the lower panels on the driver's side.
Joseph GladinThe gentleman is always helpful and goes the extra mile.
ric keirnsEasy Peezy!!
TERRY HARRISONGreat people and service
Ronald MayfieldThe staff are really friendly and helpful. They have made my experience even better. Equipment was clean and easy to use.
Sandy MeridiethMoving blankets were dirty and covered in debris, appliance Dolly tires were very warn and wouldn't roll so had to drag it, truck was absolutely disgusting inside and had soda spilled all in cup holders , dash, ceiling and everything was dirty and sticky! The back of the truck was extremely dirty and hadn't been swept out in a very long time!
Carrie SelleyStaff was very helpful and accommodating.
Adam DrzewieckiGreat service good employees
Alan HawkinsLocation is very convenient for me. Was in and out and on my way in minutes.
chis bledsoeOpen on time Saturday morning and was ready for me . Quick check out
Jessie ClanceyAlways great service and a great location for pickup, drop off and storage.
Gary PaulterMy interfaces with U-haul have been as good as you can get. I am amazed and pleased. I highly reccomend!
John LemmelExcellent customer service! I will most definitely do business here again. The gentleman at the counter was exceptionally friendly. The facility was easy to find and easy to park the truck in.
Toni KirklandImprove on line service, I have rented from this location several times and always had a good experience
WARREN FERRELLI only have good things to say. U-Haul's website is very easy to navigate to make a reservation, and service at this location was prompt, friendly and courteous. They had multiple trucks in the size I was looking for, and the after hours drop off was very convenient. I'll rent from here again, and in fact have already made a reservation to do so.
William PilarskiGreat guys, great service. Easy pull in pull out location right on main road. Very clean with indoor and out door storage units available too.
Gary PaulterFantastic experience. Probably best U-haul experience ever.
Joseph TedescoNothing awesome staff location and clean
Jessie ClanceyMaybe a touch more notice as to where pick up would be.
STEVEN JOHNSONOnce again great location and very friendly and professional service.
Gary PaulterBruce was super nice and accommodating. We will be back in the near future!
Brad WigrenSmall but the best experience I’ve had with U-Haul. Friendly and very helpful.
John HansenThe gentleman helping me was extremely nice and friendly.
ERIC BELOSCOGreat people and great facility
David EddsThe man at Rocky Top U-Haul Storage-5292 that I rented a U-Haul Truck from on Tuesday June 27th refused to reimburse my 100 cash deposit I did everything that was asked of me I paid him 107,15 cash which covers truck rental, 50 miles, 15 safe move plus tax and was told if I returned the vehicle back to his location I would then receive my 100 cash deposit I did not use my credit or debit card I was in the company of 2 other people he took my driver's license and another person's who was to drive the truck we filled it back up with gas was 10 miles under the 50 miles that I paid for and returned the vehicle before 1:30 on June 28,2023.The man called me a lair as I also said the same about him I then contacted The Monroe County Police Department and was advised to take a civil court case against this person which I am going to do and will pursue this to the fullest I'm disabled and feel like this man took my deposit and stuck it in his pocket. I KNOW U-HAUL ALWAYS REQUIRES A DEPOSIT AND THERE IS NO WHERE ON MY RECEIPT THAT SHOWED ANY KIND OF DEPOSIT WAS MADE .THIS IS THE 2ND TIME I HAVE USED THIS U-HAUL RENTAL COMPANY AND I AM TERRIBLY DISAPPOINTED AND UPSET TO BE STOLEN FROM AND CALLED A LAIR .I WILL SEE THIS PERSON AND U-HAUL IN COURT. THANK YOU MITZI BUCKNER
Mitzi BucknerBruce was extremely helpful, friendly, and polite. Would be happy to return this location. All U-Haul locations should be as great as this one.
John HansenVery friendly and helpful
Kenneth StinnettGreat customer service and support. Hooked up the trailer for me, so I know it was correctly connected. No problems and everything was explained in detail. Will definitely rent from this site again.
David Lowea lot of help, very friendly
Paul hartmanAll good.
Alan EdwardsExcellent service à la clientèle. Easy in and out location. Lots of equipment on site and has storage on site.
Michael PattersonFriendly and helpful. I will rent from them again.
Jerry BakerCan not see need for improvement here. Customer service was professional and courteous. Also the hours of operation here were more convenient than others nearby which did not open until 10am. I Would definitely use location again if needed in future. Merci
JAMES PULLIAMGreat place to do business with. Very friendly
Harold MillwoodI hadnt checked the equipment dolly before we got it in the truck, and the wheel was broken. My fault for not checking it beforehand, but I paid for use of it and it didn't work.
Rosanne HawkFriendly staff very Knowledgeable and helpful explain do use of the trailer and very helpful and pick up very pleasant experience thank you so much
Frank HottleService at the pickup location was great. However , both the trucks I rented were very shaky at speeds at/above 50 mph. The second truck also required a service call to jump start the vehicle so that it could be returned to the drop off location. The service tech that completed the jump start indicated bad battery and suggested immediate return. I followed his advice and thankfully so because after dropping off, I attempted a restart and it oce again was dead as a door nail and would not start. I did not feel safe while driving either rental truck on the highway.
Tim RobertsonGreat service and very friendly customer service.
Gregory VanHookVery friendly and helpful. Would most definitely recommend.
Kristie McGaugheyFolks in TN were great.
Rory Holmes