Évaluations des clients Rockys Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rockys Storage

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Kimberly W.
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Le client n'a pas laissé de commentaire.

ronnie F.
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Le client n'a pas laissé de commentaire.

Roger G.
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Great customer service smooth transaction thank you

dean W.
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Le client n'a pas laissé de commentaire.

Justin V.
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the truck was old and worn out, needs replaced. i was quoted 0.79 per mile and was charged 0.99 per mile.

Mark H.
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Le client n'a pas laissé de commentaire.

trenton C.
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Very friendly

Gerald L.
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Le client n'a pas laissé de commentaire.

Phillip F.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

Dale Y.
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Le client n'a pas laissé de commentaire.

Jerry J.
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Le client n'a pas laissé de commentaire.

Chad P.
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Everything was great!

cody L.
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It was great!!

CARRIE H.
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I was charged for 2 dozen moving blankets and only received 7. The representative left a note on our paperwork saying we were shorted on blankets. The representative said that they would refund me the difference at drop off location. When I dropped off, the representative there said that they aren't the responsible for that refund. I should have recieved a refund from the pick up location.

Robert H.
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Le client n'a pas laissé de commentaire.

kara M.
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Le client n'a pas laissé de commentaire.

tabatha J.
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Le client n'a pas laissé de commentaire.

Paul L.
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Convenient in the middle 9f nowhere

RON S.
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I was very upset about the Truck rental, I have rented U-haul for over 15yrs about every other months and I got this 27ft truck and during travel we didn't have any heat and had other member with me in this truck was board member of our Food Pantry, need heat to keep them warm, I though you inspect everyone of your truck before leaving the rental place to make sure they are in working order, as far as pickup the truck and service at the desk, couldn't ask for better service, as for the truck, need to make sure the rental truck are inspected before hitting the road to a rental person

paula E.
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I wasn't shown the charges before the credit card was run. Had the vehicle less than 24 hrs and charged 2 days. Should have been explained.

john R.
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Le client n'a pas laissé de commentaire.

Jerry D.
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Le client n'a pas laissé de commentaire.

Beth H.
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Le client n'a pas laissé de commentaire.

Eric G.
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First off, My choice of pick up location would have saved me 15 miles of driving. Then when I dropped it off at the drop off location, they said I went over the miles allowed and wanted to charge me a little more. I told the lady at the drop off location what happened and she made a phone call and was able to get that extra charge dropped. Secondly, the pickup up location was a gas station, convenience store, and auto parts store all in one! I have never seen a store more cluttered with things than this one. It was hard to move around in.

Stacy G.
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Le client n'a pas laissé de commentaire.

MARTY I.
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Nice easy process getting truck. a few qustions... And done

Richard Steven L.
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Le client n'a pas laissé de commentaire.

Larry L.
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vehicle parking lot was full of mud holes and loose gravel making it hard to walk across the street to hand in the keys to the truck.

Robert A.
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Le client n'a pas laissé de commentaire.

Jeffrey L.
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I can't find any faults. The staff were friendly and courteous and very helpful. I was very satisfied.

Michael P.
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Le client n'a pas laissé de commentaire.

Charles B.
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Super easy and excellent after hours service.

Terry S.
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Le client n'a pas laissé de commentaire.

Tyler M.
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Le client n'a pas laissé de commentaire.

Sean C.
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Le client n'a pas laissé de commentaire.

JAMES G.
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The people there at Rocky's are great very professional and really nice to work with

larry B.
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Le client n'a pas laissé de commentaire.

Ashlei J.
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Make sure brakes on trailer work properly

Eric J.
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Le client n'a pas laissé de commentaire.

DOUG N.
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Le client n'a pas laissé de commentaire.

christine P.
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Le client n'a pas laissé de commentaire.

Cindy J.
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You Guys are GREAT !!!

JAMES A.
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I can not think of anything.

patricia K.
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Need to say that rocks is a gas station across the street, not the address given for drop off

Richard M.
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Le client n'a pas laissé de commentaire.

Diane M.
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Le client n'a pas laissé de commentaire.

MIKE E.
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Le client n'a pas laissé de commentaire.

WILLIAM L.
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Le client n'a pas laissé de commentaire.

TRACI O.
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Le client n'a pas laissé de commentaire.

CATHY H.
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Le client n'a pas laissé de commentaire.

BECKY D.
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Le client n'a pas laissé de commentaire.

GENEVIEVE G.
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Le client n'a pas laissé de commentaire.

Jodi M.
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Way over priced. My over the phone estimate was way off. Too many charges for self service.

JOHN MILLER M.
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Le client n'a pas laissé de commentaire.

DONALD R.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Le client n'a pas laissé de commentaire.

KIM L.
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Le client n'a pas laissé de commentaire.

THOMAS C.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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After attendant told me all was ready, I found that the trailer hitch had not been screwed down tight to the ball. I did myself. May have lost trailer while traveling otherwise. But they were helpful with my lights wiring adapter.

MICHELLE B.
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Le client n'a pas laissé de commentaire.

DAVID S.
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after making reservation on phone Monday and told to pick up trailer on thursday, I arrived and there was no record of reservation and no trailer. I then had to drive 45 min. south for different location for trailer, which was 1 hour and 20 min. from my home. wasted alot of fuel.

JEFFREY J.
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Le client n'a pas laissé de commentaire.

Robert Y.
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No one walked us to the truck and never gave us an overview on how to use the truck, lucky my husband was well diverse in driving this vehicle. The back tail light was out when we got our truck. The location change increased our mileage and had to work around that problem

WAYNE W.
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Le client n'a pas laissé de commentaire.

Elizabeth P.
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I had a very rough experience with my rental. For one thing the retailer didn't seem to realize that the truck could be rented for just four hours and seemed shock when such a request came through. Yet that is an option the U-Haul website gave me. Also I requested two furniture dollies and was told by the retailer that they only had one. Then when they brought the dolly out it was actually an appliance dolly and I said that is not what I needed or wanted, but they seemed to believe that was the only dolly available through U-Haul? Again, completely different than what the website represented. Then when I ask for a refund of the cost of the dolly they said it couldn't be refunded!?! Kind of a back handed way for U-Haul to make some extra money don't you think!?! I would still like a refund on that dolly!! I am pretty annoyed. The retailer was nice to work with and I have no problem with them. But I do have a huge problem with the difference between what the U-Haul website represents and what the retailers actually have to offer and/or have been informed on what the U-Haul website claims they have to offer. Overall I would say my U-Haul experience was not good, but it wasn't because of the retailer. It was because the website was very misleading. Goodness, just tell the truth as to what is available and stop stealing money $7 at a time through the website!?!

Jenna-Rebecca F.
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The location is great! Very friendly staff, lots of stuff to look at while waiting...very pleased overall!

SCOTT F.
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Le client n'a pas laissé de commentaire.

carissa K.
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Le client n'a pas laissé de commentaire.

DALE L.
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Was encouraged by and bought several different sizes and types of boxes at a totally different U-Haul store than the pickup location. Said U-Haul bought back anything that didn't get used so I figured it was a win win until I dropped the truck off and that particular location said they didn't handle any of the boxing material thus I received no credit for what I did return.

GEORGE S.
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Le client n'a pas laissé de commentaire.

william H.
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Le client n'a pas laissé de commentaire.

Stevan S.
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Le client n'a pas laissé de commentaire.

COREY K.
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Le client n'a pas laissé de commentaire.

Barbara P.
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The inside of the uhaul floor was pretty dirty. i had to lay a tarp down before I put my items in the truck.

Teresa L.
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Le client n'a pas laissé de commentaire.

KEVIN G.
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Le client n'a pas laissé de commentaire.

JACK F.
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Le client n'a pas laissé de commentaire.

charles T.
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Absolutely no assistance from the employees. Just told me to put it somewhere on the lot. did not furnish receipt. Told me to just park it. He would not even bother to look at the trailer or show me where to park it. It was like he was not interested at all.

RANDAL W.
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Great experience. Friendly service from Rocky's in Waynesburg!

cindi M.
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Le client n'a pas laissé de commentaire.

MYRON W.
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very very nice people. was a nice place to deal.

MARY ANN D.
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I made a reservation for this truck THINKING that I would pick it up in St. Clairsville, OH but was informed on Thursday before the move that the pick-up site was in Waynesburg, Oh....1 1/2 hrs from my home. The gentleman at the pick up site was beyong helpful. It even waited for me to get there to pick the truck up. Both my son and I had to take vacation time it order to pick it up. I find no fault with them; however, the scheduling office out of Canton was far less helpful. They must get paid on commission and can really care less where you pick up a truck. When I asked to speak to a supervisor, I was denied and told there was nothing he could do. Although they allowed me to have the truck for an additional day, the gasoline was not taken care of. I paid over $200.00 for the truck for a one day move that should have been 120 miles, one-way only. Instead I had to add the additional miles for the pick and after putting an addition $60.00 in gasoline in the truck...I was charged another $88.50 at the drop off site. I have 3 children and have used U-haul numerous times BUT I WILL NEVER USE THEM AGAIN. DON'T TRUST THE ON-LINE RESEVATION SYSTEM ESP. IF YOU HAVE TO GO THROUGH THE CANTON OFFICE.

EUNICE C.
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nothing it was ok

shane M.
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Le client n'a pas laissé de commentaire.

charles P.
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Le client n'a pas laissé de commentaire.

Jeremy W.
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More signage to direct the customer, I had no idea where to go to turn in my contract.

Luanne L.
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I had to drive 20 miles from Dover/New Philadelphia to pick up my truck when there are multiple U-Haul locations in Dover/New Philia where I live. I made my reservation online. Also, I didn't like waiting until the day before to find out my pickup location. I didn't hear from U-Haul by 2:00 p.m. the day before so I called the 800 number. Made me nervous getting info that late and doesn't leave much room for error if something went wrong with reservation and had to make alternate arrangements.

Non reviews have been submitted for this location.

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