Évaluations des clients Roman Petroleum Conoco

Very happy with service from this location, have rented equipment from them before and will certainly use them again.

The gentleman that assisted me was incredibly kind and professional; I will not get a uhaul from anyone else!

Not charge people 3 times like they did you me

Truck had over 198,000 miles and broke down 3 hours into my 12 hour move

The service they gave me was excellent.

The only problem was the driver seat sea belt was not working. Had to connect it to the middle seat which caused the alarm to ring the whole time. Sorry I forgot to tell the company I was dropping it off to about the problem,

The van was full of hair, it could have been white dog hair. It was everywhere on the front two seats. The company charged me twice for one service. Looking at my credit card statement now, I am planning to get one refunded. But I am nervous they will not be willing. Thanks.

I am always pleased with this location. Nothing negative to say

Nothing....everything was perfect. Online check in is fantastic!

Two problems I had with this uhaul experience. One, my location changed from pick up at Deptford to Woodbury Heights. No phone call, email to let me know if this change. Didn’t find out until I was there. Then, after packing the door on truck wouldn’t close. Having to go back to the location where I picked it up from made me an hour late for my move in time and the guys I hired to help me move. Even though the location was great, the lack of communication and malfunctioning door were major disappointments.

More clarity in communication would be nice. I’d rather not have to call the manager just to rent a truck.

They have the equipment as promised. The paperwork was efficient and timely. Returning the rental was hassle free

The only thing I can think of is treat them to lunch everything else was great a business ran away should be

We arrived at our appointed time, 1 person there waiting on both gas customers and us, 45 min later we went in to take care of paperwork and he didn’t know what he was doing. Took copies of our credit card, back and front, after he got copier to work, long story short very horrible experience. Oh..and when we took trailer back he didn’t even help us disconnect the trailer from truck. I cannot understand how they are allowed to rent these trailers, such bad customer service which looks bad for UHaul

Waited 15 minutes to get waited on. But they had the truck I needed for the time I needed it even after making the reservation late the day before. Re

The staff working did not check me out. I asked him to look over the vehicle and he did not so I had to take pictured and video to show I dropped it off in good condition. The pick up process was simple. I never received a call or anything about the drop off. I did not get a final odometer reading. I need to check my credit card to see what I am charged. I did not receive a final printout. Concerned.

Was over charged for my rental and had to go to the location and have it adjusted. The truck was a piece of junk, it shook horribly over 30 mph. Had to keep the windows rolled down to keep them from rattling non stop. I have rented from uhaul before but not this location and will NEVER go to this location again. There was no one there at out scheduled pick up time and had to wait for someone to get there. When one of the employees pulled the truck up he hit another truck, the ramp was a pain to get in and out. Over all a very bad experience at this location.

The cab of the truck smelled like urine, and I had to wait 45 minutes for "the boss" to show up so I could pick up my reserved vehicle. When I got there, there was a woman who had already been waiting for half an hour.

There was a lock on the trailer when we went to pick it up which costed us valuable time. There was also no jack for the trailer so we had to manually lift it on to the truck.

The truck had a tire pressure light on when I arrived. I returned the truck in the same condition as I could not find in the manual or on sidedoor labels to have the pressure should be. Truck also smelled.

Personal is fantastic I'm very happy I came here

Very helpful, Thank you

I scheduled the pick up to be at the Deptford Mall location in NJ. When I arrived I was told that the location had been changed to Woodbury Heights. I was NEVER contacted. I called Woodbury Heights and the guy lied and said he "texted me" that morning. No he did not. When I asked to which phone number he said "I don't know". When I arrived at the location he changed his story to a new lie that he "emailed me" the day prior. No he did not. He finally did email me, when I was standing in front of him!!!! (after the pick up time) And he glared at me the entire time that I had caught him in lies.

The inside of the truck was filthy. There was a used ash tray beneath the seat as well as dust and general filth throughout the dash, cup holders and seats. Additionally, while moving furniture into the truck, I cut my finger and learned that there was broken glass all over the floor. I will not be using this service again.

Good experience , very friendly and execellent job . Nice place very clean .

Uhaul is a place that one can rent needed equipment, at a reasonable price for sure.

the dealer is a gas station first and a U-haul rental second. the agent didn't seem to know what he was doing. I had to repeat myself several times to clarify details. in the end the agent scheduled me with the wrong return location which caused great confusion when I tried to return the truck where I intended to all along. I tried to call them after I couldn't find the return agent but no answer and voice mail box was full. The number they printed out on the rental agreement was a nonworking number. As a last resort, I just pulled into a local U-haul dealer to see if I could return the truck to them. They discovered the return city error, determined the mileage charges would be more and the flat rate was less. I still don't know if I've been over charged or what.

The mirror was broke he made no attempt to do anything about it

Got vehicle with more miles than contract stated and less gas then contract stated. Was told after I called they they would make a note. After returning the vehicle I told the employee to have his manager call me and he never did. The vehicle was damaged on the rear third brake light which I was not informed about until I paid the original rental fee and 60 miles and this caused the "rear passenger door open alert" to be on the entire time and the interior lights to take over 30 minutes to turn off after exiting and locking the vehicle. According to my true GPS I drove 63 miles and am being charged for over 130. This is a scam and I expect a phone call asap. Not to mention the vehicle stated it had 367 miles til empty when I received it and 415 when I returned it proving that it was not a true full tank of gas like I was told.

No issue with the rental but location is a gas station, not inviting at all,broken cars parked all over. Terrible U-Haul signage and vehicles were scattered all over lot. Has attended had to help install. Location is poor and should be more inviting to customers.. shop was a regular desk. No counter.. not a good look for U-Haul. But the trailer did the job, as I said no issue with rental.

Great guy at check-out. Pirates waiting like vultures upon return and turn in. Even though I only drove 18 miles (I hit the mileage reset upon getting in the truck and checked it as I was exiting at return), I was charged for the extra mile and at a rate much higher than I was originally told ($0.99/mile). To make matters worse, the 2 guys waiting for me wouldn't let me put $5.00 to $10.00 back in the gas tank. "No, it was at least $15.00," and that's what they pumped into the truck while I protested. The check out guy told me the fuel level was an 1/8 below 1/2 tank, but these two guys insisted "all of our trucks have 1/2 a tank of gas." They then pointed to a yellow highlighted mark on the contract that clearly showed the fuel level at check out was where I said it was. They then took and discarded the contract with the fuel level indication. So here's the "ZERO" score you deserve for screwing me over. All for about $5.00 in fuel and another $15.00 in mileage overcharges.

The manager was pleasant and it was a quick, easy and painless experience.

Nice, Quick, and Easy

The parking area was a little muddy, but we have had quite a bit of rain. I really wouldn't call it a problem. Very minor.

Faster employees who know what they are doing. Having more cargo trailers available in all locations. I drove 45mins to get one and I live near 4 u haul locations.. maybe have a transport guy.

You were great. Fair price, good service. Would use again.

Well I reserved it a week ahead of time to pick up in defort.nj then I get a e mail to pick up 25 miles out of my way ..50 miles round trip out of my way ..then as I pass the store I reserved it from ..the trailer was outside not used

Good location. Quick and easy drop off

The truck was very dirty. Gas mileage was horrible, to pay 30.00 to go 72 miles. Something must have been wrong. Should be able to get more that 2 or 3 miles to a gallon of gas.

the location had no idea what to do and we could not understand a word they said, they spoke no english

Really original facility that the reservation was made we got there and NO truck there for us our reservation was changed to another facility without letting us know.. very inconvenient!. The second place, Woodbury facility a guy there started a fight with myself and my husband! Never again!

A last minute change in pick up location resulted in waiting 20 minutes in a small, dingy, cluttered gas station office until the attendant finished their cell phone conversation. Attendant struggled with reservation system and eventually handed over keys to a truck that was not parked in the row of accessible vehicles resulting in another wait inside until the attendant could retrieve the truck from a locked/fenced backlot. Additionally, rented vehicle required alignment as steering was far from center.

I had to go to 3 different U-Haul location to get adequate equipment. 2 of 3 confirmed that they had the right equipment but upon arrival they did not. 2 of the 3 attempted to upcharge me for different equipment I didnt not previously agree on. I eventually settled because I’ve had enough of the lack of accuracy, management, and communication. Each gave me a qoute that exceeded the one from so called “traffic”. Along with the fact that the 3rd retailer stated the vehicle was to be returned with same amount of gas (a standered procedure) recorded to be on the vehical (1/4 tank). However, personal inspection before departure showed the gas tank was at 1/8 tank instead. Although easily settled, it adding to the lies which U-Haul has told me. The Licensed retailer, traffic, and direction mangers seem to have zero communication or understanding of each other’s inventory along with equipment weight limits. Corporate U-Haul needs to upgrade their computer software to ensure accurate communication and information. Plus the lack of corporate audit of retailers makes things complicated for the customer and the lack uniformity shows. Also, not only me but another customer which I did not know but overheard the conversation experienced problems with their bank expecting fraud upon payment. Requireing the customer to contact their bank and delaying departure time while costing the customer time. The final retailer at 438 Glassboro Rd Woodbury Heights, NJ 08097 was the only to accommodate and work with my needs. For which I am grateful. However, corporate should be happty they are not rated by the Better Business Bureau I believe they would receive a rather low grade. Just to be clear the retailer at 438 Glassboro Rd Woodbury Heights, NJ 08097 showed far more understanding, professionalism, and compassion than the rest. This comment is meant for the board of directors and/or majority shareholders.

I could not communicate very well because the accent was so heavy. I reserved a 17 foot but only 15 footers were available

One strap on the car hauler was frayed and should be replaced. The trailer was sitting in a Hugh mud puddle.

Very upset with pricing. We rented from uhaul because of pricing and love the people at this particular location. We needed the truck 2 extra days and was told the only additional cost would be the 39.95 per each day, but we were charged that, additional says on pads and Dolly’s, and insurance. We feel we should get some money back, if not resolved I will go back to penske, my son suggested we use U-Haul but these additional charges are outrageous.

Nothing, everything went perfect, very easy and accommodating.

EXCELLENT job