Excellent, easy, and friendly experience. Farr West location was convenient and well organized. Would highly recommendChad H.
Customer Reviews for Roots Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HENRY ALEXANDER W.
Le client n'a pas laissé de commentaire.Larry B.
No one was at the lot. It was not clear to me that the location was not staffed during business hours. I left the keys in a dropbox.Nathan H.
Roots Auto Sales is a awesome Uhaul rental pickup / drop off location ! Brian is the man , he will go out of his way whenever needed to make sure your a happy and satisfied customer ! He even helped me out get a trailer needed after hours , when others would never do that !michael M.
Owner was very accommodating and made the pick up very easy. Paid way more for the trailer then what it shows on u-haul.com. Not happy about that, but overall, I was pleased to get the equipment I needed. Merci.David M.
On the flip side, this guy texted me on Sunday, introduced himself. Made sure I knew how and where to drop the rig off. He called me when I said I'd drop it off to walk me through the process. This guy knows whats up. True customer service at its finest!!! Thank you Brian!!Jeremy T.
This location was awesome. Bryan was fantastic at customer service and everything was well handled.Stephen B.
Very friendly and very easy process to get the truck and take it back. Easiest by far! Definitely will use this location in the future.Diana M.
Le client n'a pas laissé de commentaire.Kury K.
Le client n'a pas laissé de commentaire.Abby B.
Le client n'a pas laissé de commentaire.Sheila B.
What can I say, Brian in Farr West went over and beyond to ensure my move was effortless. He stayed in contact with me, leading up to the move, status updates to ensure I had the right truck the morning of the move. Then after I was moved and settled he text to see if I made it safely. He truly cared. I have never experienced such great care and I hope he realizes what he did to help me. Incredible person.Sara B.
Brian was very friendly and helpful. He was very patient even though I was pretty frazzled!Angie P.
this was a non-staffed location when I returned the truck. However, the owner called me before my expected return date to insure that I was familiar with the process to return the truck. that was helpful and the process was completed without problems.Mark A.
Le client n'a pas laissé de commentaire.Todd H.
Guy i talked too about the rental was very pleasant and easy to work withJeff R.
Le client n'a pas laissé de commentaire.Nicholad R.
No one was there. Reported return by phone.SCOTTY D.
Le client n'a pas laissé de commentaire.Anita H.
It was pretty good, the guys was really nice and helpful. However it was very difficult to find the location. How he made me drop off the truck was also a little odd.BRAYDEN B.
Brian made the whole rental experience quick and easy! Five star service . . Thank you ðŸ™Willy R.
Le client n'a pas laissé de commentaire.TAYLOR MARIE B.
Le client n'a pas laissé de commentaire.Christopher B.
I over did the milage I said 75 miles and I only used 60 miles do I get a refund for the 15 milesDavid E.
The brakes we crazyBenjamin P.
This was the easiest moving experience we've ever had. Brian made the check in/check out process simple. I never want to move again, but if I did i would for sure call Brian.Taylor S.
Le client n'a pas laissé de commentaire.Daniel S.
Man of the car dealership was excellent Showed up early just to make it everything runs smoothly. Excellent representativeMalachy D.
It was hard to find the location. It was not well marked and it was difficult to find what I needed to for after hour drop off.Marissa S.
We dropped it off on Saturday and no one was there to interact with, but the automated system was ok to useMichael B.
Brian was awesome! He worked with us when we changed our plans and was super helpful in answering our questions and setting up the auto transporter. Definitely recommend.Mary L.
Le client n'a pas laissé de commentaire.Lisa L.
Amazing customer service!Jennifer R.
I put 12 $more gas in then I needed due to the gas gauge not reading as I filled. Then on top being charged $.40 per mile overage I thought was really a bit much. I have rented three trucks from UHaul and this experience was the worst.JAY D.
Excellent customer service. Very helpful and friendly.Jeremy O.
He was amazing getting me my truck very easy processes of bring it back I will go thru him again when I moveAshli M.
I was very well taking care of. No waiting at all. The quickest experience I've had. High recommended. Thanks.brien N.
I rented a 15' truck for 28 hours and was charge 258 $.I would not rent from this location if you are planning on driving a good distance. I didn't know I was getting charged per mile because Uhaul usually gives a flat rate for the rental.Paul V.
Le client n'a pas laissé de commentaire.Janet W.
Every thing went very well with the rental. Thank you,Kristin F.
Le client n'a pas laissé de commentaire.Mike R.
Le client n'a pas laissé de commentaire.Benjamin G.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.AMY B.
Très bienRichard P.
Bryan was amazing and understandable. Would definitely recommend asking for him if you need a U-Haul in pleasant view/plain city. Very professional gentleman who made my life ten times easier with the little things he did. Merci.Christian Z.
Le client n'a pas laissé de commentaire.james D.
Le client n'a pas laissé de commentaire.Melissa W.
Worked to help me on short notice and when I was having difficult time reserving equipment online. ThanksGARY M.
Hard to find, not clearly marked, no person there. Dropped off on a Thursday afternoon during business hours.Blair H.
Great experience. Needed the equipment quickly and was able to get it.Thomas K.
Verify that the damn brake lights and turn signals work.Matthew P.
Great servicePatrick S.
Le client n'a pas laissé de commentaire.John H.
The owner at this location is trusting and friendly. However be prepared to hookup your equipment yourself.James H.
I was so pleased with my experience at your location. I think Ryan was the one to help me. He was excellent! Friendly, helpful, answered all my questions and I can't say anything greater about him. Wonderful experience and I am so grateful to have had it!Landon C.
Le client n'a pas laissé de commentaire.John G.
Brian is the man! Super helpful and pickup and return was super fast and simple. Best uhaul experience ever!Tucker C.
Le client n'a pas laissé de commentaire.Cory L.
Process was quick and easy. Staff was there right at our scheduled time and had the truck ready to go. Very friendly and helpful. Returning the vehicle was even easier. Just parked it and dropped off the key. I would recommend anyone to use Roots Auto Sales if they need to rent a truck.George U.
Brian was very helpful, fast, and friendly.David A.
Phone number was busy every single time calling. Not helpful at all.Cory L.
Le client n'a pas laissé de commentaire.Rebecca D.
Le client n'a pas laissé de commentaire.Victoria F.
Brian was very helpful and knowledgeable. We had a great experience and will definitely use his location in the future!Lisa J.
He met me at location and was very helpful in getting me on my way in a timely manner. Je les recommande fortement.Garrett A.