Évaluations des clients Roseville Market

This location was excellent! Easy to find, easy to locate the truck, and mobile pick up made the pick up smooth. The store attached was also very well equipped with everything!

Great Customer service

The owner was having a very busy time, but he went out of his way to make sure we were happy. I appreciate that.

Catalytic converter was clogged up. And the right front brake needed replacement. And the windows on the inside and outside were dirty. And the rear door leaked water on our furniture. K so the Browns burger place was pretty good on rock

We've used them a couple times during our move and wonderful to deal with thank you

Fantastic experience. The people there are great. The location is a little rough.

The service was great, easy and smooth.

I was originally supposed to pick up at El Camino U-Haul but when I arrived there they didn't have the trailer I needed. They sent me to Roseville location which cost me about an hour in time and the trailer they had didn't have working running lights. Turn signals and brake lights worked but due to the delayed start in the day, I ended up driving in the dark with no running lights.

I very much appreciated the fact that they were able to accommodate me as the location I had originally rented from was not open and did not respond to my phone calls.

Friendly staff, quick professional service and clean trailer rented.

Great location and seems to always have equipment I need in a days notice. Great customer service and they even helped me diagnose my right turn signal issue with my vehicle. My new go-to place for my near future rentals.

The online reservation system is a bit confusing to me.

This location is at a convenient store. The clerk who helped wasn't very helpful. I will need to rent another uHaul in the next 12-24 months for my next move. I will avoid this location at that time. The location also had people without masks going into the convenient store. Thankfully I wasn't in close contact with anyone for very long and no one appeared sick, but still not good practice.

Very customer friendly. Level of service was beyond expectations

Waited for us to pickup before cleaning it out. Tires were not adequate. 3 below 40 pound pressure other 7 pound pressure. Delayed our trip because had to have roadside assistance. Ray at roadside assistance very helpful and professional. Company that came out excellent!

This is my second time renting from this location. Very good experience. The only thing I didn't like is the attendant takes a picture of your ID with a cell phone. It doesn't seem a very secure way of doing business for the customers.

No one cleaned or walked me through my truck pickup. They just handed me keys and said go find the truck. After bringing it back full tank they charge me $11 for more gas. Post charges are not okay, especially if no one helped you through any of the process. I would like a refund for the gas I had put in it before I returned. I have receipts as well. This experience was not okay.

Good service

I reserved online for a trailer. Pick up was fast and easy, same with returning the trailer.

I reserved an appliance dolly with my truck but there was not one in the truck. I then went into the location to inquire and was told that there was not one on the reservation. I took his word for it and since we decided we didn't need it went on my way. Upon checking in I didn't notice the charge for the dolly until I receive the email with the final charges my bad, but won't rent from this location again.

I needed to extend my reservation a day longer. as I was 125 miles away and due to circumstances, was not ready to return. I called the uhaul place and they said NO, I had to return it on time same day, as it was being rented out for someone else the next morning. Since I was not ready to return with my towed vehicle, I drove it back to Roseville the 125 miles WITH OUT my towed vehicle. When I got there, there was already 2 more of these trailers already on the lot..! I just now did a test reservation for that site/trailer, and yes, I could have rented one today...!! So... I am PISSED... that I had to return it and not be allowed to rent it for an additional day...! Really pissed..!! Order #29688834

The truck would start to heavily shake once I got over 65 mph. It felt really unsafe. Please have that truck fixed.

Frustrating how long it took, especially since I had rented a truck a few months ago much easier. Truck smelled like smoke.

The worst customer service I had with uhual. The gentleman that attended me was not professional. He changed my returned time and even told me to return it on the same day. Make no sense when you paid for 24hr.

This is a great location and the owners of the store are always friendly. I will recommend this location to rent a U-haul any day of the week.

Super easy process to get the trailer and return.

Good people but I didn't get my receipt

Several weeks ago I wrote a scathing review on this U-Haul location. I based it on the behaviour of one bad employee. This time I asked to speak to the owner and let him know that I was the one who wrote the bad review. He informed me upon receiving the complaint and after talking to the employee he thought it would be best to let that employee go. This time I was there because I rented another trailer from them to see if my experience would be any better. It sure was! While waiting in line I noticed how helpful everyone was. When it was my turn as soon as I gave them my contract number another worker was already hooking up the trailer while I was finishing up the paperwork. Bringing it back was even smother. When I pulled in the yard guy started to unhook the trailer and finished my return right there on his phone. What a vast difference. If I could remove my first comment I would because the problem is gone. I would recommend this U haul location to anyone. Ron

service was fine, no recommendations

Do t have to do anything

Great experience, friendly customer service 👌

The agent would not cancel my other truck rental at another location because he said it's not his job. No one else was in the store location and he was at the computer where the reservations were pulled up. What an a-hole!!! I have been to over 6 different U-Hauls this year alone and at least 75 locations in my 66 years of life and this was the worst place ever!!!

Friendly folks, have used their location several times and will again!

Seedy store. Truck got extremely poor gas mileage

Keep the staff that is there.

Nothing, everything was good, very easy.

everything was good, Rick was cordial and helped a lot with the hookup and all the transactions were quick and easy.

These guys are great everytime I need a trailer they make it happen!

Very convenient location. Pickup and return was easy. Will use again.

Felt way off the beaten path.

GREAT

Quick and efficient. Was in and out in no time - both on pickup and return.

Vehicle was quite dirty on the outside. Inside was okay. They told me the tank was full. I drove to Reno, NV. Once there, I noticed the tank was down between 3/4 and 1/2 full. I topped off the tank and it took 13+ gallons. When I arrived back in Roseville, I topped it off to return it full to the center, it only took 4.9 gallons! Something is amiss.

I had a reservation. It took over an hour to get the truck. I was over my return time 2 hrs and i got charged a full day. Hmm your late my problem. Im late my problem and i get charged!

Excellent

Worst customer service and experience of my life. I reserved equipment in early July and after driving 40 miles each way (my preferred location was not available and U-HAUL split my reservation) to pick up my equipment I was told “the equipment was reported stolen” and that they only had a one way trailer in stock and I couldn't utilize that. This is on September 4th after nearly a 2 month reservation. I couldn't even receive a call telling me not to bother driving 80 miles for the equipment? The staff didn't care about anything....I was driving cross country the next day and now had no trailer to transport my car. I ended up paying over $2k for a car transporter. The truck I actually was able to rent had 3 worn rear tires, one of which blew out in Arkansas. That's wasted a couple of hours of my cross-country trip. The AC would go out completely going up ANY hill/grade and made some odd sounds (probably a belt). The truck was a poorly maintained piece of garbage that I paid $4k for!!!! I did share that at my turn in location yesterday. The gentleman agreed that he was surprised I was rented the truck with tires like that and suggested I contact U-Haul. I wasn't going to as I now see this company doesn't care. I utilized U-Haul exclusively during ever my move during my 26 year military career and the 7 years since retirement....I will NEVER utilize U-Haul again, I guarantee that!

Clean up all of the nails and screws in the return equipment area. Picked up 5 or 6 while there.