Nothing it was excellent. Fast pick and deliveryWilliam H.
Customer Reviews for Route 17 Express Marathon
(U-Haul Neighborhood Dealer)
Pour nous contacter
Covington, KY 41017
Services dans cet établissement :
- Mon–SunDe 8 h am à 6 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
My daughter was in a bad wreck and I could not return the truck right away. They were VERY easy to communicate with. All I had to do was call and they extended my contact a day.Jamie S.
First time I rent a u haul . The man was super nice an help full ! Would recommend friends and family.Christina D.
Bonnie was great!Brandon B.
Le client n'a pas laissé de commentaire.TRISTIAN M.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Philip T.
The service here was excellent and I definitely will be coming here againDAVID S.
Le client n'a pas laissé de commentaire.CURTIS M.
This was my first time moving or renting a uhaul. The lady was patient, kind, and understanding! A great experience and service.Zhonna C.
Le client n'a pas laissé de commentaire.Marcie H.
Le client n'a pas laissé de commentaire.Russ R.
Le client n'a pas laissé de commentaire.Matt W.
Le client n'a pas laissé de commentaire.Christopher F.
Great customer service, fast and efficient!George E K.
No improvement needed. Very professional and accommodating. I will use this location again. Very convenient. Thank you. Caroline SchellCaroline J S.
Le client n'a pas laissé de commentaire.Amber G.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Dana S.
The uhaul truck smelled like pot, it was very strong.Georgia P.
The lady who processed is in and the man who processed us out were awesome! Great people and quickly settled our account.Linda C.
Le client n'a pas laissé de commentaire.kEITH W.
I paid for a specific size truck. Of course we get there and they do not have that size! I was never given a credit & I have been watching. So unprofessional.Mikella C.
This experience was the best possible. Very quick and easy pickup/drop off. The employee was very friendly and helpful. Would highly recommend to anyone. Merci.Ryan S.
Nothing. Staff was friendly, informative and helpful.Dane D.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.HAMILTON B.
Keep doing what you do.john S.
Don't promise such cheap prices. Tell customers up front about the gas policy and the timing policy so they don't get screwed over in the middle of an already stressful time.Carly K.
Le client n'a pas laissé de commentaire.DAVID B.
I think the gas station needs more employees as it was busy at the time and hard for them to get away from counter but as far as how uhaul is I always prefer the serviceDarin P.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Ryan T.
Le client n'a pas laissé de commentaire.Larry D.
Staff was great, experience was good.Tony G.
Excellent customer service.Mary Lou W.
Le client n'a pas laissé de commentaire.Jerome P.
the personnel were all excellentJOHN B.
Le client n'a pas laissé de commentaire.CLEvE S.
Le client n'a pas laissé de commentaire.Rob S.
Le client n'a pas laissé de commentaire.Diana N.
The equipment was well maintained and the person at the desk was friendly and professional. I would use this location again.Jana S.
Le client n'a pas laissé de commentaire.Eric J.
The U-Haul is the most buggy app I've ever used, it needs a complete overhaul as nothing seems to upload properlyStephen B.
The after charge seemed pretty high. Upfront I paid for 20 miles, rental and $14 insurance. I drove 17 miles and did not get gas. After returing the truck I expected to be charged gas minus the 3 miles we didn't use. Instead they tried to charge $44.00. Pretty confused.Christina K.
Le client n'a pas laissé de commentaire.Haley V.
Staff at location were very helpful and friendly.Melissa S.
Le client n'a pas laissé de commentaire.Meredith L.
Le client n'a pas laissé de commentaire.Steve H.
Better parkingGriffin G.
Le client n'a pas laissé de commentaire.Tony P.
Asked where to drop off and was greeted and welcomed. Assisted in the drop off and inspection and all was well. Closed out the drop off. Great experience!!!David B.
Le client n'a pas laissé de commentaire.Penny H.
Friendly, professional and made renting easy. Fortement recommandé!michelle H.
Le client n'a pas laissé de commentaire.Tom H.
This location was great due to manager staffing location.john S.
Le client n'a pas laissé de commentaire.Vince O.
Le client n'a pas laissé de commentaire.Dustin R.
Great customer service and convenient.Terry H.
Good placemason M.
Le client n'a pas laissé de commentaire.Courtney S.
Le client n'a pas laissé de commentaire.Suzanne G.
2nd time renting a cargo van here. The service the staff gives is great. Vehicles always seem fine mechanically. Both times however there have been empty drink bottles in the vehicles and it seems like i am the only person that sweeps or vacuums the floor and seats of the vehicles. Other than that this place is greatMichael D.
Very easy transaction and extremely helpful and nice staff at Er 17 IGA expressDavid M.
Le client n'a pas laissé de commentaire.Michael S.
Great staff at this location! Very friendly and helpful. For this rental, I tried to do the check-in using the app as well as the link in the email I received but links did not work. No big deal but had to do the check-in at the store.Scott P.
Nothing. Everything was perfect!Barbara L.
I would not recommend a morning pick up because it's a gas station and it was very busyDeana C.
It was perfectly acceptable for me, but it was a very small gravel driveway at an old dingey out of the way convenient store.Michael M.
Le client n'a pas laissé de commentaire.Effie F.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.Matt P.
Le client n'a pas laissé de commentaire.Tina S.
Great people Great serviceDOUGLAS R.
Le client n'a pas laissé de commentaire.Franklin R.
Everything was greatJohnnie G.
Pick up was a breeze. Drop off on the other hand was far from what I am used to. I felt like I was inconvenience the rep to check their truck, refund a dolly charge and get a printed receipt. Will probably rent elsewhere moving forward.Ricky M.
Don took such good care of us after another U-Haul dealer ran into a problem and didn't have the truck we reserved. I was completely confident that Don would make the rental happen for us because he was working like it was his problem. He saved the day! Thank you!Julianne P.
Stop using the word â€œreserveâ€ if you won't hold a truck for me. I was forced to change locations due to availability before the date I needed it. No problem. I then couldn't pick up at the new location because the truck wasn't there. How was it able to fall through the cracks? You should know where your equipment is and give updates before you screw over customers. I waited 70 minutes on hold while my fiancÃ© was able to beat me in queue due to the fact she chose call back. How is that possible? Your first associate could not speak over the tone of a whisper and found my need for help a bother. The first associate connected me to another which had the audacity to throw it in my face that I chose to prepay when I complained that the reservation was not honored. U-Haul is lucky that the rain was slow to arrive and the staff at the Route 17 IGA gave such great service. U-Haul needs to get its customer service on track because this was hell.Kyle D.
Le client n'a pas laissé de commentaire.Donavon H.
Very friendly & helpful staff . Thanks!Andrew S.
Le client n'a pas laissé de commentaire.Buffy C.
Le client n'a pas laissé de commentaire.Emily M.
It was at a gas station, which was very convenient for refueling the truck.Colton G.
Let the customer know ahead of time about the tire monitoring system light always being on. I was wondering about it the entire time.Michael M.
Le client n'a pas laissé de commentaire.John K.
Have the supplies that were reservedGregory C.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.Rose S.
Was totally happy with service & equipment.Dave B.
Very easy to rent and the person who helped us was very nice and knowledgeable.Melissa F.
Very polite and prompt. Much appreciated, job well done. MerciJennifer D.
I always rent my uhaul from this location. The device is always greatNicole C.
Le client n'a pas laissé de commentaire.Nathan L.
Leanne was great informed, cared and did a great job.Barry C.
Le client n'a pas laissé de commentaire.Michelle W.
The lady who was there when I picked up the trailer was very rude and unhelpful. Had the trailer blocked in and told me she couldn't leave the register, that I would have to figure it out. Had to lift the tongue and pull the trailer out by hand over a curb. Then she tried quoting a different price and argued that I had to take the insurance on it. Won't be using this facility ever again.ANDREW C.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Shawn L.
Le client n'a pas laissé de commentaire.Julie N.
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