Fast & efficient!Ian D.
Customer Reviews for Route 3 Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Saint Stephen, NB E3L4X5
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHARLENE C. | Expérience générale
Super friendly, courteous service. Always there when I need them. Merci.John L.
Le client n'a pas laissé de commentaire.DAVE K.
Have signs clearly posted for van parking.Bruce C.
Once again the staff very helpful and professional, that's why I always deal with U-Haul, thanks for the great service your team provides.Bruce H.
I had a great experience trying to rent a car dolly. The gentleman that served me was very polite and super patient as due to unforseen circumstances he put it on amd off about four times before i got my end straightened out. He was very pleasent and kindSandra S.
No improvement is necessary everything was just perfect frum the pickup to the drop off I added the gass I have no complaints what so ever the man at the U Haul was even a gentlemanMarie H.
This location understood our situation about the gas and did not charge us.Sarah W.
Did not deal with anyone - returned truck on a Sunday.Kristin C.
have the reserved item at location where reserved itsteve B.
Le client n'a pas laissé de commentaire.Mark C.
Man was very pleasantstacey R.
Great location to deal with, very accommodating!kevin S.
Can't think of anything. Really pleasant Customer service.Roland A.
Le client n'a pas laissé de commentaire.JOEL M.
Very accommodating with change of dates due to power outage. Very friendly staff.Scott B.
The man Stacey was so very helpful, trying to find ways to help me ,then giving me your number ,the lady at the call centre was so helpful she had me in happy tears,,thank youJudith S.
The truck smelled very strong of cigarette smoke which caused respiratory issues.FONYA I.
Excellent location, lots of room in the parking lot. Pick up was easy and dropping it off was quick and I was out the door in no time. Will 100 % use this location again in the futureJesse C.
Don't allow smoking in the vehicles.Martina M.
The managers at pick up and drop off locations were amazing. We managed to move everything safely. Thank you very much.Sandrine P.
Le client n'a pas laissé de commentaire.Heidi J.
You have a good partner in St. Stephens New Brunswick.Brent L.
Good service and reliable equipment for a very reasonable price. Very happy.Roger T.
Le client n'a pas laissé de commentaire.DAVE G.
Le client n'a pas laissé de commentaire.Kyle T.
Le client n'a pas laissé de commentaire.Nolan D.
Le client n'a pas laissé de commentaire.David M.
Required roadside assistance due to check brakes service light coming on. Weather was poor. Uhaul roadside in Phoenix were great to deal with. I spoke with a few operators there. Tanya in Halifax was great as well. It took crews a few days to recover the truck but overall was a good experience. Merci.Peter M.
Le client n'a pas laissé de commentaire.Joseph C.
They are very helpful in getting the trailer googled up and getting you safely on the road.Elizabeth R.
The equipment was clean, but not fit for the road. Exhaust leaking, appeared to have a center bolt problem going down he road and used about twice as much fuel as expected. $260 in fuel.JIM R.
good serviceMALCOLM B.
Le client n'a pas laissé de commentaire.EDDIE M.
Le client n'a pas laissé de commentaire.BILL E.
Le client n'a pas laissé de commentaire.TOM G.
Fast, easy and professional service. I use this Uhaul location every time I need to move my large belongingsJason A.
Better selection availableMalcolm H.
Le client n'a pas laissé de commentaire.Justin H.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.DANNY M.
Le client n'a pas laissé de commentaire.Allison F.
The cost of the drop fee in London, Ontario was prohibitive, which meant that I had to haul the trailer all the way back to NB empty. This seems like a waste and was inconvenient for us.Mark M.
Le client n'a pas laissé de commentaire.APRIL F.
Le client n'a pas laissé de commentaire.ADAM D.
Very friendly and professional man.david S.
Clean and well maintained location and very friendly, great service. MerciJohn L.
The app is a little hard to access, maybe consider a qr code for easy access where key box isJody R.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.Greg A.
I stated this before on renting a locker from Route 3, Mr. Stacey Hanson is a Class Act, he is a total professional and a credit to your Company and is more than deserving of a Bonus and a Raise. TY, Mr. Hanson.BOBJill F.
100 % Satisfied! A quality Business with excellent client care. I'd like to personally recognize Mr. Stacey Hanson as a Truly Professional individual and any Business Should Be Proud To Have Him as Frontline Staff, HE IS WHAT YOU BUILD A BRAND WITH. That Gentleman definitely needs a Raise.BOB F. | Expérience générale
The reservation was not client service orientated. I was hung up on and transferred into the â€œqueueâ€ to wait for 45 min. This was done 4 times waiting 4 hours total. They wanted me to originally pick up the uhaul in the USA ( please keep in mind the Covid protocols where in place as well ). It was finally arranged that I had a truck but the reservation was for a 10' but received a 26' truck 12 hours before. I had no choice but to use this which doubled my gas usage reflecting in a list of money. Extremely unhappy with the service and reservation options. . I recommend you fix your reservation options to your clientsPhil W.
Le client n'a pas laissé de commentaire.Dennis S.
I dropped the truck off after hours and so did not meet any personnel. However, by 7:30 the next morning I promptly had an email receipt from them.Elizabeth R.
Great service and equipment is top notch. Always very helpful here.Chuck B.
Le client n'a pas laissé de commentaire.MARTYN D.
Nothing needed. Perfect servicewilliam dureal R.
I was very pleased with the great service and the equipment was in very good condition.Dave G.
Le client n'a pas laissé de commentaire.Ken B.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Pritesh B.
Le client n'a pas laissé de commentaire.Ivan K.
Great experience overallJuan H.
Very helpful and friendly. The guy came out and attached the trailer for me. Was friendly and courtesy was fantastic. I commend him for his help and detailed information, and instructions.Dureall R.
Le client n'a pas laissé de commentaire.Jessie K.
Le client n'a pas laissé de commentaire.john D.
This location and service was excellent.SHAWNA C.
Le client n'a pas laissé de commentaire.COLIN M. | Expérience générale
He lied to us about how much fuel I had to put in on the return of the truckJESSETHOMAS B.
Le client n'a pas laissé de commentaire.M-RANDALL S.
Thank you for the friendly & professional service!! Very accommodating. Definitely recommend Route 3 Self Storage!MARY G. | Expérience générale
The staff was very friendly and great to deal with. But the tires and truck are in hard shape and driver didn't feel safe enough to drive truck for the intended purpose. I had to bring truck back earlyCHAD MICHAEL B.
Le client n'a pas laissé de commentaire.ian R.
Le client n'a pas laissé de commentaire.GAVIN G T.
Le client n'a pas laissé de commentaire.GORDON R S.
Route 3 Self Storage is a great location and staff was helpful and friendly. This was a smooth and easy rental and UHaul helped me through a bit of a tough spot between moves. Merci.Ronald James B.
Everything good.. went smoothlyALISON B.
Le client n'a pas laissé de commentaire.IRSHAD A.
Le client n'a pas laissé de commentaire.ADAM K. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT R H.
Le client n'a pas laissé de commentaire.STEVEN GLEN C.
Le client n'a pas laissé de commentaire.RODNEY WAYNE G.
Truck was in stock, but having reserved truck 1,5 months in advance of needing, called day prior to pick-up and was told they weren't sure if it would be there and I may need to go to another location 1 hour away. If a reservation is made well in-advance, there should be no doubt it will be available for pick-up at desired location.JIM F.
I had a terrible experience getting my truck on a Sunday. I did it all online. I got the truck number and the keys from the box. I should say first that I requested a 15' truck initially but was told they would not have one and they would upgrade me to a 26' for the same price. They key I got was for a 26' which was parked between 2 others. When I put the key in the ignition and depressed the brake to start, I got a weird noise and key would not turn. I called UHaul and waited 20 minutes to speak with someone. They told me they did not know what was wrong so put me through to Roadside Assistant. The man I spoke with there was very nice although he said he was not a mechanic and couldn't really help in that way. He told me to go home and he would call me to figure something out. About a half hour later, after he spoke with a mechanic, they realized that I had thr wrong key. They key number I had belonged to a 15' truck. There was a 15' in the lot but I assumed it must have been for another client. The key did work in this truck although I had rented a dolly as well and it was not in the truck. I spoke with a man at this location on Monday and he was confused that I had not taken my key from box 1 and the first truck which he had prepared with a dolly for me. He said that whoever prepared this contract up had messed it up. He apologized and was not sure how it happened. I actually was quite shocked that UHaul had not offered to do something for me given the loss of 4 hours moving time, no dolly and the total inconvenience and frustration of the situation. I think they may have reimbursed me for the 2 day dolly rental but have not actually checked my credit card. This was a terrible experience and I would not recommend anyone to pick up a UHaul after hours at a location. I thought maybe as a gesture for my inconvenience maybe they would just charge for one day rental but no, nothing was done in that respect.Michele M.
Le client n'a pas laissé de commentaire.ROBERT JAMES H.
Le client n'a pas laissé de commentaire.ROBERT P B.
Le client n'a pas laissé de commentaire.Dennis H.
I had to drive 3 hours instead of 10 minutes to get the trailer. Have the equipment ready where I reserved it months ago.Brian Douglas S.
Le client n'a pas laissé de commentaire.Nelson P.
Le client n'a pas laissé de commentaire.JENNIFER LOUISE W.
Le client n'a pas laissé de commentaire.IAN B.
Top shelf, the attendant acted like the owner in care and service. if he was not the owner then the owner has hired well.Kevin C.
Le client n'a pas laissé de commentaire.COLBY JOHN B.
After hours experience was horrible...will never recommend to anybody...a nightmare...definitely will write 1 * reviews everywhere I can. Was fully booked 24 hours ahead and toked us almost 2 hours to get the key the next day ....worse exercise ever ...never againSIDNEY HARRIS T.
Route 3 self storage is very clean and has very high standards. Their staff went out of their way and contacted me to make sure I had no problems.Michael Troy M.
Le client n'a pas laissé de commentaire.Kadeem Sinclare A.
From: Darrell [mailto:email@example.com] Sent: May-11-21 1:23 PM To: 843006_AFM@uhaul.com Subject: FW: U-Haul Contract 93532377 SECOND REQUEST From: Darrell [mailto:firstname.lastname@example.org] Sent: May-03-21 8:47 AM To: '843006_AFM@uhaul.com' Subject: Trailer rental 4x8 Bathurst to Bayside I rented an identical trailer and returned on April 24, 2021 and was allowed 3 days. This one only 2 days. Is this an arbitrary decision? Regards Darrell Darrell B Weare CPA CA CPEDarrell W.
Le client n'a pas laissé de commentaire.Amanda L.
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.KATHLEEN SARAH J.
Great service, very accommodating and friendly - a good experience, thank you.john G.
Le client n'a pas laissé de commentaire.GARY BRIAN M.
This place is very clean and the customer service is excellent and great people to deal with. Big parking lot for turning large trailers and trucks, 24 hour access and easy off load of your things.LISA M. | Expérience générale
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