Évaluations des clients Roxborough Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Roxborough Shell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Gerald or Kather B. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA F. le

Évaluation :

Not knowledgeable

James W. le

Évaluation :

Had paperwork ready for us. The only issue we had was that the truck was 15 miles away and we had a limit on mileage.. IE: we had to pay for the miles back to our house.

Kathryn J. le

Évaluation :

This was a nightmare truck rental. The pick-up location was changed with no notification. Communication was awful. The truck was down sized from our original reservation. I would be hard pressed to recommend renting a U-Haul truck or renting one again. Budget and Penske are more expensive but their attention to detail and customer service are far superior!

becky E. le

Évaluation :

I had reserved the trailer for a location in Conifer. This was switched to Castle Rock the day before the rental. A customer service rep could only get us as close as Littleton.

Bruce W. le

Évaluation :

The Uhaul rental activity was secondary to the gas station's operation.

Ryan S. le

Évaluation :

First the computer system was acting up. The gas station attendant didn't explain our extra charges. It also seemed she didn't quite know what she was doing.

Sam D. le

Évaluation :

Truck was at a different location that what i reserved it, it was about 15 miles from my house.

Greg S. le

Évaluation :

The pick up location was a gas station. The clerk working at the time did not know how to hook up the trailer I rented and had to keep stepping away from my transaction in order to assist other customers coming into the gas station/convenient store. This is clearly not the employee's fault. I am frustrated, though, that an additional (and qualified) U-Haul staff member was not available to help with the transaction and the hook up of the trailer. In the end, I had to drive the trailer (with malfunctioning electrical) to another location to receive the help I needed and verify that everything was connected safely and properly.

PETE L. le

Évaluation :

Bill was incorrect and stated that I owed more money. Girl was busy taking care of customers in gas/food store while also taking care of my problem. Took forever before she was able to get in touch with U-haul because your lines were busy. However, once she got through, the matter was quickly and satisfactorily resolved. Had to unhook the trailer myself.

Catherine M. le

Évaluation :

Le client n'a pas laissé de commentaire.

shawn D. le

Évaluation :

The lights on the trailer did not work and we were pulled over by an officer. The gentleman working the rental was very polite and helpful however she did not come out and inspect equipment I'm not sure if he was supposed to.

Matthew G. le

Évaluation :

Make sure all employees of that location know how to rent the equipment. The teenagers at the counter had no idea what to do when your system was down. Neither did the lady at the storage facility next door.

Kurt F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clair S. le

Évaluation :

This location was at a gas station. Prior to my move, I called the location to confirm that the trailer I reserved was there and ready to go...the has station attendent told me she had no idea what I was talking about, that there was no 6' x 12' trailer available at that time. I of course panicked. After further investigation calling the 800 number, my reservation was in fact there. When I went to pick it up there was only one gas station attendent (who also knew very little about the rental process) so I had to wait for 20 minutes while he helped actual gas station customers. As soon as I got on the road at 55 mph the trailer started fish-tailing badly. Turns out the tire pressures in all 4 tires were wildly different (40, 45, 50, and 55 - although they were supposed to be 65 psi) causing it to be unbalanced.

John T. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANNY A. le

Évaluation :

I returned the vehicle and put more gas in the tank than was required, around $30.00 worth. I had hoped that the company could reduce my overall cost, but was told, that if I overfilled that was on me.

Tegan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karla C. le

Évaluation :

Perfect! Sabrina was very knowledgeable and helpful, and the truck was in excellent condition. Very pleased!

Kelli T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mario H. le

Évaluation :

Inprove training. Employees should know how to work the equipment, not to even mention the computer used to complete orders.

Mario H. le

Évaluation :

Staff is not knowledgeable even on the basics. Wasted a lot of time here.

Mike N. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike L. le

Évaluation :

A sign is need to say U-Haul

larry L. le

Évaluation :

The young lady was very nice and quick an efficient and does her job very well

James G. le

Évaluation :

Staff was very helpful, will rent again.

Craig L. le

Évaluation :

First the attendant did not want to do a walk around I had to go out myself. Told him it was low on oil he said for me to put it in that u-haul would reimburse me.The back of the truck was dirty with grease on the floor. Very unhappy with service.

ken G. le

Évaluation :

They shouldn't represent U-Haul. The truck was an acceptable to rent. The agent wasn't available to help with the auto transport hookup.

Dave L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelvin G. le

Évaluation :

I just don't like the whole paperwork thing. I filled out everything I could online, but then there is still so much that has to be done at the location to check out.

Walter P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brad C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Not enough room to manuscript a truck pulling a car hauler. I couldn’t gas the truck because of lack of room. The location is hard to get into with a big truck.

heather W. le

Évaluation :

I had a terrible experience here. It is crazy to staff someone at a busy service station and to have them ALSO do the uhaul work. I was very upset that when I parked the truck, the dial was at 1/2, but I was advised that I would be fined if I didn't put more in. It seemed very petty. Then I added more, and I added more and the dial didn't move....it was because at the 1/2 way mark, the indicator doesn't raise until you have the engine on for awhile. I can understand why I forgot that sometimes it takes awhile, but the attendent didn't wait AT ALL. I had very little money left after having to tow my car across country, 735 is A LOT of money - esp unexpected. Me having to over pay in gas - past what I got- seemed especially unfair!!! I also feel that it would have been nice to get something back on the charge because I returned it 3 days early, but that was explained to me when I signed up.

Thomas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

GLEN J. le

Évaluation :

Le client n'a pas laissé de commentaire.

donald M. le

Évaluation :

First the person handling the rental did not give my drivers license back so we wasted 2 hours going back to get it and missed the entry window to the event we travelled to as a result. I’m really pissed about that. Then we were told to move the trailer to the pickup location after we dropped it off at a much closer location and the pickup location told us that was fine but the drop off location told us it was not. We no longer had a vehicle to move it and after hours of driving I was not going to drive another 2 hours to take the trailer to the pickup location. Spent over an hour on the phone trying to get this resolved. Not happy with this at all, it really put a black mark on what was supposed to be a low key relaxing trip.

john W. le

Évaluation :

I was told I was good to go then sent on a wild goose chase to the middle of nowhere. It took over 2 hours to pick up the trailer after I thought I had already paid and set it up. The girl was very nice but clearly had no idea what was going on. Thankfully they gave us free burritos but I would never rent there again. She also told me I could return it to any uhaul location and that was not true. Thankfully Courtney at the regional office took care of me and allowed me to drop it at another location without fees.

Greg B. le

Évaluation :

Very pleased

Dominic B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cody H. le

Évaluation :

No complaints about this specific location. Everything was satisfactory. However, I am EXTREMELY unhappy about our overall experience. I had "reserved" (or so I thought) a 26 foot truck for our move. I was notified the day prior that the only available 26 foot truck was 60 miles away on the date I "reserved" or 3 days following my "reserved" date or I could rent a 20 foot truck (also not available at the location I had reserved). I had made plans for movers/family members etc. to help with the move so the 3 days following our planned date was not a viable option. Additionally due to the fact that the 26 foot truck was not available we had to also rent a trailer (at our cost) in order to complete the move. I feel U-Haul should have at the least reimbursed us for this cost. I am extremely frustrated with the online reservation system. There should NOT be an option to reserve equipment from a specific location on a specific date if the company cannot complete the request.

Kevin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hal G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian D. le

Évaluation :

Give some actual service. Nobody helped me hitch it to my vehicle nor did they help me take it off. If I didn't have any experience towing, I would have been in trouble.

CHARLES A. le

Évaluation :

Le client n'a pas laissé de commentaire.

casey J. le

Évaluation :

They were very nice and accommodating.

Alex S. le

Évaluation :

Everyone was friendly, efficient and helpful!! A+

Steven M. le

Évaluation :

Change the location The personnel did not how to enter info into computer over charged me for ins. Charged for dolly,did not load dolly Arthur Vigil on the other end was no help AT ALL. ONLY POSITIVE WAS THE LADY THAT CORRECTED

Steffanie D. le

Évaluation :

Have truck at location you promise and don't waste your customers time!!

Bret U. le

Évaluation :

Payment system wasn’t working correctly and asked for 3 different credit cards at pick up and the truck only had 1/4 tank of fuel when we picked it up. The when we returned they put in the system that it had 1/4 of a tank of fuel less than it actual had when we returned it and got charged over $50 in fuel charges. Then we’re told that they couldn’t change it and said Uhaul was going to make the changes and refund us, we still have not received any refund or changed invoice from Uhaul.

sherie S. le

Évaluation :

No one to hep unhook the trailer.

Bo F. le

Évaluation :

Uhaul in general is difficult to deal with. The people at this location are awesome but Uhaul itself is ridiculous!! You advertise a price but then tack on all kinds of crappy fees. To pay $64 to use a van for 3.5 hours that is advertised at $29.95/day is robbery! It wasn't mileage either. Van was driven less than 10 miles. Also, your system is too difficult for everyone to use and it causes major delays at the register. And last? I SO hated this transaction that I went out and bought a used truck rather than be forced to use UHAUL again!

NEWELL H. le

Évaluation :

Great drop off and friendly people.

Joan C. le

Évaluation :

Customer service was friendly and helpful.

Tim N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ernesto D. le

Évaluation :

There is a discrepancy between the gas that is in the vehicle versus the gas that the app is saying is in there. Fortunately this location was able to work with me to work that out and that made it very good. I did the self check-in and it was a hassle it was pretty involved pretty lengthy I would prefer to have a Uhaul attendant do that for me. I did not do the self-checkout

Casey P. le

Évaluation :

I have a concern as to how U-Haul communicates the rate. I was under the impression it was a rate was a daily rate. I am still not sure how the rate works as the rental site was not able to clearly communicate this to me. She said it may be a 6 hour rate, but was not confident in her response. I would have structured my moving day a bit differently had I known how the rate works. U-Haul got a significant amount of money from me as a result of this miscommunication. This makes it hard for me to recommend U-Haul to my peers.

Eric B. le

Évaluation :

We were outright lied to about the charges for rental. We were told $84 and charge is $303. This uhaul location is the absolute worst ever. We ash him to confirm multiple time the charges. Never went over the use of the trailer. Just took our money and zero service.

Shawn L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sophie S. le

Évaluation :

I was given a 10' instead of 15' without even being told. They were out of most equipment- I drove way out of my way for a supposed 15' which didn't exist.

James H. le

Évaluation :

Le client n'a pas laissé de commentaire.

caleb Z. le

Évaluation :

This drop off location was really far away and in a weird location

JANET C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

I am a long time Uhaul customer. For this rental I received "confirmed and guaranteed" email communication. The day before pick up I received a call stating the trailer I had reserved was let to someone else and I would have to go almost an hour out of my way to get a trailer. If it was not so close to my actual pick up date, I would have made other arrangements. This was ridiculous to make me relocate your equipment. I will never use Uhaul again unless I have no choice.

Hadi S. le

Évaluation :

This is a gas station, the people behind the counter can do gas cigarettes and sodas, but not set me up for a cross country haul towing a car. Fortunately for me the Uhaul guy that delivered the truck was very knowledgeable and made sure I understood how to strap my car to the tow dolly. This place did not have all the blankets and utility cart I needed, I had to go to another uhaul shop. Otherwise the truck ran great, 1700 miles without any problems.

Jill M. le

Évaluation :

Very Good!

Russell M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela C. le

Évaluation :

Le client n'a pas laissé de commentaire.

juan S. le

Évaluation :

Employee Zusan Cook the minute we walked in the store as soon as she saw my paperwork said oh no I will not be able to help you my system is down I don't know if I will be able to help you we waited patiently my wife and I walked outside to wait and after about 40 minutes your employee walked outside asked by another client where did they go and as she was walking no back she said "I'm glad they are gone" I came back in she had no idea what she was doing and kept on saying I hate doing this f....g job and making very negative remarks about what she was doing and the company, she finally after more than an hour she finally was able to print the paperwork and just said sign here did not explained anything and after reading the paper work and signing I reminded her that I needed to take the trailer that I was returning off the truck and her reply was "oh I don't do that you have to do it you are the one dropping it off" i went outside to get the trailer off with my wife who almost got run over by the trailer i feel that this experience has been horrible and I hate to say it but I would probably never do business with uhaul because of this experience

Carissa N. le

Évaluation :

Le client n'a pas laissé de commentaire.

MAKXIM A. le

Évaluation :

Le client n'a pas laissé de commentaire.

shawn G. le

Évaluation :

The staff had no idea about what was going on had to call customer service just to figure out what the sales person was even doing. Had a car hauler on hold and got there and rang up a moving van at twice the price . It took an hour for what was a reservation . Poor poor service

Rachelle O. le

Évaluation :

This location needs to be trained how to use and navigate web site. Took lady 45 minutes to figure out paperwork and truck inspection. Which greatly reduced the 4 hour time limit

Gary B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JoAnna B. le

Évaluation :

The sales person was not very knowledgeable and lacked customer service skills. The price was very high for a one way in state and 30 miles for $127 was not a very reasonable amount so having to pay .40 each mile after 30 miles defeats the purpose of already paying an over inflated amount compared to the $19.99 price advertised on the truck. Misleading advertising.

Alicia K. le

Évaluation :

I had requested moving blankets that weren't there. Not a big deal... didn't actually need them. The process was super easy and everyone involved was exceptional!!

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

jack H. le

Évaluation :

I was told the fuel was full It took 40.00 to fill up after driving 83 miles They would not discuss the situation Just said there was nothing they could do

Ashley E. le

Évaluation :

Raj and Jacob at Shell location are extremely helpful!

Ryan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian J. le

Évaluation :

the location was about 20 miles from where requested even though when I called closer u-haul centers they said they had the truck I requested a hole lot closer. The Unit that I was suppose to pick up was not returned in time and had to redo all the paper work even though they had units not rented national set me up with one that was. Called Customer service rude and and hung up on me!!!!!

JOSEPH P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luke P. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN W. le

Évaluation :

Very quick, efficient and helpful.

amber G. le

Évaluation :

After my reservation was transferred twice, this ended ip being the closest location. The kids working this location (out of a gas station) had no clue what they were doing! Took 30+ minutes to go through paperwork. Was asked if I wanted $32 coverage, I said no, just $25....still ended up getting charged $32. They had no knowledge of how to connect the 5'x8' trailer. It was a good thing I did!!

Dale J. le

Évaluation :

called ahead to reserve trailer, asked if they had a hitch to fit the receiver on a 16 Taho, said yes . I drove approximately 25 miles to pick up trailer and they did not have hitch. Drove another roundtrip of 50 miles to purchase hitch. The help was nice but did not have training. Hitches should be available if renting equipment.

Michael M. le

Évaluation :

I had to offload the trailer. Really! Plus this location was a long way from were I had asked the unit to be dropped, you should have paid me for the 40 + miles and labor.

JAY T. le

Évaluation :

Read your contract it's almost $0.29 on my own then charge me $0.40 a mile is limited to 30 miles when I told him I was going 60 and then even after I filled up the tank with gas they charged me another $12 for like maybe 1 gallon or two so my $90 rental became almost a hundred and eighty ridiculous I used to own a shipping business so used to rent trucks all the time never been treated like this worst experience ever only have the truck for 4 hours or so $180 for 4 hours

Kent S. le

Évaluation :

No refund for returning one day early

tanya U. le

Évaluation :

Excellent customer service! Highly recommended!

Robert M. le

Évaluation :

These people are great folks at this Shell station! From the owner all the way down, this station is very clean, well maintained and has a great selection of everything you'd expect. Adding Uhaul makes it all the better! Make sure to get a burrito while you're at it!