Counter staff were very friendly and helpful. He made the process painless, especially after I was not able to use your online apps to do a contactless pickup. Your app has PROBLEMS!!! It could geolocate me, although all permissions had been granted and several other geolocation apps were working fine at that location. It was a good thing that I was not picking up outside of that location's business hours or that would have caused me a lot of aggravation. That is the only reason I took 1 star off of the rating.
Colin Ashby
Customer Reviews for Royal Conversions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Just wanted to give some honest feedback in regards to the U-Haul we had received . It kept shutting of everytime we had to wait at a red light The windshield wipers were not working and need to be changed Overall needed maintenance. The customer service was excellent at this location, and very accommodating.
Keely Stevenseverything went smooth . The owner at the location explained all
Chirag PatelI usually rent from this location, but l was moving from Wasaga beach, Professional and courteous. Cheers Mario Morizio
Mario MorizioUhaul needs to be open / available daily as people need to move daily the stat holidays are best times to move as people off work ...
CHIARA T WILLIAMSONIf they have cargo van that would be great. Thank u.
SUTHAKARAN EASSWARANATHANClean the interior, no dash lights, check engine light was on, no heat. Thanks
Michael LeClairSmooth rental. The owners of Royal Conversions were very helpful and professional. Highly recommend this location.
Anthony GianniniGreat crew at this store.
bruce trinkwonour first time using online service, good videos and were able to book online with time to spare
Michael LeClairStaff are very friendly and explained everything. Just their office is not well maintained, it's very dusty but maybe because of the other job they are doing can't help it. 路♀️ Other than that it's great and will go back and recommend to other people.
LEONARDO AdrianoVery good service
Alex DangAlways so pleased with the service, very friendly and accommodating. Merci
MAROUN DAMOUNI*****
AMIR MALEKIDidn't really see the location, but I will say the pick up and drop off using the App was not very friendly, I had to call it in both times. Other than that, it was okay.
Amanda KirtonYou reserve and answer questions online but then in person you have to answer them again, even though they don’t ask them in person and then after your time is up they claim they did ask you those questions.
WALTER LamotaGet Canadian trucks that don't show everything in miles - that makes it harder to track speed and distance charges. On the plus side, showing the estimated fuel required to get back up to half tank is really nice!
Mark MurrellI feel like I was overcharged
Daniel EboreimeThere is nothing i can think of. Le service à la clientèle était génial. The equipment was great.
LEO ROBINSONBest Service providers I’ve ever deal with using U-Haul
ALWAYS FRESH BBQWhat is the point 'checking in' online when I had to do it all over again. After receiving an agressive call from Adam, as I was running 20 mins behind schedule pick up who then thretened not to rent me the truck if I did not being it back before 3 pm
TIZIANA MITRI👍👍👍
Manpreet SinghExcellent place to rent. Owner was very helpful and professional. Very satisfied.
abdala yahyaGood customer services and friendly.
Tuan NguyenHave more units available.
Edison MinozaHave regional manager call me before I go through BBB for a refund
Ryan HunterCleaning the internal windows so that drivers have better visibility when driving. They were very dirty. The service couldn't have been better. It was friendly, informative and efficient. That you.
ROSARIO AZZARAbest cuatomer service
Xiomara PedrozaInside car and seats need car wash, smelling so bad, but car was new, I loved it,
Saeid JavanshirFirst time renting uhaul and this location was phenomenal. Excellent customer service. Everything was well explained and the truck was nice and clean. Would definitely come back to rent another truck from here!
Jo Alson TrinidadEquipment should be more clean
HEM RUPESH KHAMBHATICabin was full of dust and mats were dirty. The "mom's" attic was full of water (ceiling must have been punctured) and damaged 4 of my carton boxes and part of their content, as it rained the whole day.
Florian AMZUThe staff was so rude he keep on arguing on everything like its his father’s uhaul
Rahulpreet SinghThe entire process was smooth and the online verification team was professional and great to work with. U-haul is an excellent company and I really enjoy the service. Just a personal note for my rental yesterday - one of the wheels on the dolly was punctured. We didn't notice until we started loading our boxes so we couldn't report it until after.
Wayne KigenThe inside it's not very clean and there was a message that the RR tire needed air.
PAOLA FRASCAGood 👍 rental company
Usman EdadiGreat and professional people l was well served thank you. Yours truly, Francisco Freitas
FRANCISCO FREITASThey charged for fuel even i refueled the truck before dropping and when i called them the day they sent me the receipt and tell them about this they said we are very busy we will call you later
AKSHAY kumarVery friendly staff. Took care of explaining everything properly before taking the rental
Rezwan MohammadVery professional and pleasant to deal with! I will be going back next month!
Pietro VECCHIARELLILeaky roof. Water poured onto furniture that I had to sell at a reduced rate due to damage. Lost $100 as a result.
Leo ScireThe personal were the most polite and professional I have ever experienced. It was the first time I have rented a Uhaul and they came outside and explained all the lights that always come on when you start the truck everyone else gives you the keys and says see you later Very happy with the experience
Roy RomanSuper duper .... specially staff Adam, excellent customer service and handling, regards
SYED SAADATVery professional, great staff
MARION MORIZIOThe gentleman was very polite and helpful. It was an overall a good experience.
Sunil DevasherSecond vehicle I rented in 2 weeks, both vehicles had mechanical issues and U-Haul did nothing to help!
RYAN KINGLocation on Google maps. Make it easy to find.
Josh Warrick