One person taking care of multiple businesses in one small office is not customer service appropriate.
Pierre-Louis T
Customer Reviews for Royalty Insurance Agency
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Victor HFriendly services
VICTOR MThe truck had dog hairs in the seat it smelled of wet dog and the truck was infested with roaches. The roaches where crawling on me as I drove worst experience ever
Kendall FThey were closed went online and on the U-Haul website it says they were supposed to be open on Tuesday. They overcharge me and I had to get my money back from customer service. No one from their location gave me a call back in regards to my concerns
Laura FThe experience was easy to check in and out. Location so helpful close to my house. Grateful for the easy process.
KRISTY PThe vehicle did not run properly, the wheels wobbled and the vehicle rattled and damaged some of my steel drums.
Gerard AThe person who is in charge got good communication I like her súper profesional
Carmen FTruck no gas, on fumes, the transmission was broken. TO go into reverse had to put in drive, go drive had to go into 1. Passenger side window the rubber seal was falling off. Just a horrible experience. Was to orginal pick up at NMB main location and the app did not work and all truck were blocked I had to call 5 times to get a truck. Also the address does not show up on a google search. Takes you to City of North Miami Beach City hall. Location is hiddend on the other side of the street
jeff UEverything was ease and went well.
Miguel CThe truck was on empty and dirty.
Taylor SGreat customer service smooth ride all around just great Keep up the good work
MAURICE WCustomer service was wonderful that agency was really nice but truck was dirty inside the front and back also
MIKE D