Customer Reviews for RTC Mobile Service
(U-Haul Neighborhood Dealer)

109 évaluations

911 US 27 S   Avon Park, FL 33825

(863) 453-8086

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(863) 453-8086

911 US 27 S
Avon Park, FL 33825

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE H. 
Évaluation :
5

Not one thing

ross T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
2

I picked the Uhaul unit up using the online application. The location ot the pick-up point has very weak cell reception. I took me over 35 minutes to pick it up due to the fact that photographs take a long time to upload. Finally, the business ownder didn't arrive until after 8:30 AM because he had to take care of a flat tire and there were no other personnel on the premises to take over.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
5

Nothing. The man was very nice and helpful!

coty G. 
Évaluation :
1

The place was closed so we shouldn't have been sent there to drop off the truck. It's not the operator's fault - it's U-Haul's for sending us to a closed location and forcing us to rely on a non-functional app to return the truck. The U-Haul app is useless - it wouldn't let us complete our return and there's zero customer service access from the app. After nearly an hour in the hot sun and dozens of mosquito bites, my phone battery died and the truck still wasn't settled. When I finally got to speak with a HUMAN BEING on the phone, everything got solved. We will choose Penske next time despite the extra cost. It's 100 % worth it to never go through all that again.

Walter S. 
Évaluation :
3

I was supposed to pick up in Naples and there wasn't a truck available. John from U-Haul one way moves in Sarasota, FL (I think) was very helpful and really provided great customer service under the circumstances and while it delayed my trip several hours, he made it palatable.

Charles R. 
Évaluation :
5

This place is awesome it was the best experience ever to a very stressful move and he was so very kind and helpful to drop off was Swift non painful and the best ever next time I move I'm going to absolutely use this location

beth ann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Not to over charge them. I was over charged after looking at my receipt. I definitely will not recommend your location to anyone.

Valorie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

As a customer, I was in the "office: an hour prior the pick-up time, he asked me return an hour later (4pm) Once I was back in the office, before 2 people, they were delivery representatives, I had to wait for the guy to continue processing paper-work. I provided reservation number, which already had quote/price, however, when CC was processed, he did not provide me the amount in dollars to be charged, he made unauthorized charges, he did had truck ready, instead he handled the key, and I had to get truck from the parking area among other trucks/equipment, I did not received any checked list , and fuel was 1/4 tank. This was the most horrible experience I ever had with UHUL, before even I complemented 2 staff members, of course, it was another office, with a very professional people.

Luigi P. 
Évaluation :
5

Nothing. Great services and equipment.

Rhandell S. 
Évaluation :
4

nothing needs to be improved.

raymond F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
1

They had serious issues with connection to “the system” and getting equipment assigned

Patrick M. 
Évaluation :
2

I arrived at the appointment time and the management told me he was going to get lunch for his employees. I made him aware of my appointment time but he told me to wait until he gets back. I thought this was very poor service. The location also serves as a repair facility and the area was very dirty.

Darrell H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Great service. Have used this location several times and highly recommend it,

william S. 
Évaluation :
1

I returned my truck before it was due and got billed for 3 days. Now fighting to get my money back.

BEVERLY M. 
Évaluation :
1

The vehicle was not available at either of the two locations you sent us to

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
4

I'm not sure how to comment. The people at this location were wonderful, but the store was actually closed on the day UHaul sent us there. We were just lucky that the owner happened to stop by when we got there. He was nice enough to open up and complete the rental, but he was out of pads, so we had to get our own. So you should give this location a lot of credit. But,the UHaul company should be scolded for its behavior. UHaul overbooked, and did not hold a truck for us, even though we scheduled far in advance. We were sent to this location, which was 85 miles away, because there were no trucks available near us for 3 days. We had actually scheduled pick-up the previous morning, but we did not get contacted by UHaul scheduling until 6:30 pm that night. The scheduler was nice enough to find this other location, but clearly your system did not advise her that they were closed. We had loaders scheduled. Luckily, they were nice and allowed us to reschedule them, twice, and they worked on a Sunday. But, your scheduling goof delayed our move by 3 days.

Randal C. 
Évaluation :
5

This dealer is one of the best Uhaul agents I have encountered- and I have rented from Uhaul many times.

James M. 
Évaluation :
5

Trailer towed great ,no problems on our 1200 mile trip

WAYNEMARVIN G. 
Évaluation :
1

I sent a complaint letter already An addition to my complaint is there also was no windshield washer fluid Blower for heat and air not working properly Driver side vent broken Truck banged up especially the doors which had to be slammed hard to close. Very disappointed

DONNA P. 
Évaluation :
3

There was miss communication on the locations part

Kyle K. 
Évaluation :
1

First, the manager was an hour late opening, when we had an 8 a.m. appointment. His disposition was very unpleasant, disagreeable. He claimed we didn't have a reservation even when we showed him our online receipt. He complained about U-Haul over and over. Poor, poor customer service and poor representative of U-Haul.

Wesley S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
4

Remote drop off. Easy to access drop off key box

NICOLE E. 
Évaluation :
5

The owner Raymond does an outstanding job of being an ambassador for UHaul. He was extremely helpful, offered great advice and accommodated all of our needs.

Scott R. 
Évaluation :
1

They have dog outside the location as soon as i got out from my car to get to locations dog try to come to me there is no good place to park customer vehicle the owner told me to park behind his property i parked there and have to walk back its was far and inconvenient i will highly recommend people not to go there . Thanks

Asif A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Nothing. This is the second time we've picked up here! Local mom and pop mechanic - nice folks!

Melissa P. 
Évaluation :
2

The man was a total grump. He accused me of racing through his parking lot. He seemed put out that he had to stop work at his garage to check in the trailer. He punched a few keys on his phone, unhooked the trailer and then proceeded to tell me I could go. No thank you, have a nice day, etc. If I ever reserve another trailer to leave in Avon Park and I am routed to this lot, I will cancel my reservation and rent from someone else. Tell this guy to get an attitude adjustment!!!

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Get more dealers like this one. You have too many dealers who are too busy with other business to give top notch service.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
3

Dropped tow dolly of on New Year's Day. Went back on Monday and door was locked. Called the number. When I got person on the phone they stated they hadn't checked the tow dolly in yet but when they did I would get an email.

kirby R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felipe P. 
Évaluation :
3

Slow internet service made it take way longer than it should have

SCOTT M. 
Évaluation :
2

The mobile return process failed to work, again on my Android phone using Firefox browser. I switched to Chrome (which I do not want to use due to data collection) and it worked. Needs to work on all mobile browsers.

STEVENJOHN P. 
Évaluation :
2

He was in the garage working on a vehicle and didn't seem to want to be bothered.

WANDA KAY W. 
Évaluation :
1

Owner had significant problems with U-Haul software. Took way too long to check out.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre L. 
Évaluation :
3

Location was not set up for you to complete the whole pick up process on your own

Jackson C. 
Évaluation :
4

Manager needs help. Customers had to wait too long to be assisted.

ARNETTA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

It was a pleasant experience except for the fact the UHaul internet service seemed to be really slow. I completed all the forms correctly, had uploaded the required licence photos, and prepaid for the rental and it still took some time for the manager to process the forms.

James L. 
Évaluation :
3

I made the reservation with opting out of the insurance. I selected that I would pay U-haul up front for any damages. He ran my card and it was $70 more than I thought it was going to be. We would have had to start the whole reservation over so I said whatever. But they should follow what was selected online and confirm the selection. Not just automatically add it for me without asking and with my reservation declining it.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Went to first location to pick truck, facility was closed. Saw truck parked by office couldn't access keys. Made a second reservation drove to facility person who rents trucks wasn't there was not returning for facility for 5 hours. Finally at RTC Mobile was able to get a truck. All this online registration doesn't work. Need to post if facility is closed.

Luis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
2

Make sure vehicle is ready for travel. This truck should have been repaired with the other 26 vehicles he had being serviced. All trucks had problems with catalytic converter. Gas mileage was horrible. Rented a bigger one last time and was towing a vehicle and I had better mpg

Regina E. 
Évaluation :
3

Called this locations 5 times one after another before someone answered. I was checking to see if they were open on Sun. They need to clear out their voice mailbox also. The reason for the no on recommendation is the man there wasn't very personable, acted like we were bother him.

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delbra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE Y. 
Évaluation :
2

Truck was clean however despite low miles it shook going over 65 mph and when braking the truck would jerk.

AMANDA C. 
Évaluation :
5

Very professional gentleman helped with return and was very apologetic about roaches, he went out and looked under seat and saw them. He stated he would let Uhaul know about the problem. I did spray under seat with bug spray on way from Louisiana, it did not kill them all. Roaches crawling on you is a distraction while driving and very unclean.

MELINDA W. 
Évaluation :
5

The office was used as an auto repair business and it was very clean but the people were friendly and helpful

Charles T. 
Évaluation :
5

Smooth process. Friendly folks.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago F. 
Évaluation :
5

Gentlemen running the pick up was super sweet and super helpful to help find correct equipment we needed and helping us get hooked up to it.,

JENNIFER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARTOLOME B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ABIGAIL M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CLINTON M. 
Évaluation :
3

Need more help

Keith J. 
Évaluation :
5

Raymond was very friendly and professional. He made sure my vehicle was appropriate for the task, and that the lights were working correctly. I am very happy with my rental experience.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR B. 
Évaluation :
1

Dropping off was a real pain. Went to three different address. The first wasn't correct address that was texted to me. The shell refused to take it, had to go to a third place and it took about an hour there. Every time I call uhual it takes an hour to speak to a person. This was a horrid.

Jeffrey J. 
Évaluation :
5

Owner was super nice and the pickup was easy.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALL M. 
Évaluation :
3

For some reason was unable to get my usual pickup location. Did not really care for this.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R. 
Évaluation :
1

This location is awful, The man running it is illiterate.

Erin Jordan B. 
Évaluation :
5

(Smile) lower the per mile price. Those trucks burn a lot of gas

Garland G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
5

Rien

Robert L. 
Évaluation :
1

My scheduled pickup time was 10:30 and no one was there until after 11:30 which put me behind on everything else I had scheduled.

sarah W. 
Évaluation :
5

Excellent service à la clientèle

HECNER H. 
Évaluation :
5

Please loosen gas caps so the truck can be refueled

Closere D. 
Évaluation :
5

The dealer was great the portal to return the truck in a timely manner is terrible. Hard to work with, and too time consuming. A person could be done w/ the check in truck w/in 5 minutes if uhaul would make the return truck more user friendly.

Clifford B. 
Non les évaluations ont été soumises pour cet établissement.

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