Customer Reviews for Rub's Corner Garage
(Concessionnaire U-Haul dans le voisinage)

114 évaluations

2765 Hwy 15   Portland, ON K0G1V0

(613) 272-6785

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(613) 272-6785

2765 Hwy 15
Portland, ON K0G1V0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

There were no adults in the store so nobody was available to check how I loaded the trailer to my vehicle.

Jane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry H. 
Évaluation :
2

I asked the person about gas mileage and I was told it would take approximately 3/4 of a tank of gas for my trip. I put that much gas into the tank and it did not nearly take that much and I was not refunded.

Judy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
3

So slow on the check out process and check in process. Customer reps kept helping others while working with me meaning it took way longer. Machine for processing payment was glitchy. Good trailers but be prepared for a wait to book and return them.

david F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob J. 
Évaluation :
5

Nothing Everything was great Staff very friendly I booked this by phone calling the UHaul number- the booking agent was very rude. I tried to tell her I couldn't hear her as she seemed very far away from her microphone and she raised her voice and told me I was interrupting her and I should wait till she's done. So I waited till she finished then told her I couldn't hear her and she had to repeat everything. I was not happy with her bossy rude attitude and only stayed on the line because I had to book this truck. All other encounters with staff at the locations was superb.

lena P. 
Évaluation :
2

Van was filthy when we picked it up; Dog hair all over it, windscreen was so dirty hard to see out if it; We took it anyway because we had already planned out our move etc. THEN: the owner had the nerve to try to tell us that WE were the one who left if dirty and had to basically convince him it was the people before! TERRIBLE SERVICE, would NEVER use that location again. No one apoligized for any of the mix up, and let me tell you the van was absolutely filthy, came all the way from BC the day before … TERIBLE.

Paul H. 
Évaluation :
1

Our experience was HORRIBLE! We got there and the young lady at the cash register sighed when we said we were there to pick up our trailer...we get outside and the hitch was ceased we couldn't tighten it on our ball...had to get the owner to finally come down from his apartment above the store which took forever and he got a jack and jacked it up off my car then used penetrating oil to finally get the knob loose with a hammer...paid and realized we were charged double as we only needed it for 1 day so when we returned it owner wouldn't speak to us and I demanded a phone call back with a refund....horrible service and never will do business with them again!

STEVEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
4

Hi Uhaul. I booked a 4x8 covered trailer. it wasn't there when i arrived. had been booked out for a week. The agent provided me with an open trailer which i used to move some items, but couldn't move my valuables... NOW, I have to rent again, with an enclosed unit. The UHaul system needs an update. Regards,

harold D. 
Évaluation :
1

Extremely disorganized.

Debbie H. 
Évaluation :
5

I did a key drop off only

Bibushanan A. 
Évaluation :
2

After booking my u-haul 7 weeks in advance and not at the end of the month, my pickup location was changed the morning before my move to a town an hour and a half away. This completely screwed up my entire move.

Tracey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Drop off in Portland was good

SCOTT G. 
Évaluation :
3

Convenient location but they messed up our order. We had requested a 20 foot truck for Saturday and when I went to check Friday afternoon it hadn't been reserved. There was a 20 foot truck available at 6:00 pm friday until 9:00 am Saturday that was not convenient. Fortunately they had a 10 foot truck available, which we took, but we had to pay double the mileage because we needed to make two trips instead of one. Be certain to check and re-check your reservation.

Debbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Outstanding service by knowledgeable and experienced people !!! Thank you very much !!!

Darragh E. 
Évaluation :
3

It took the lady a long time to process the rental, seemed to be technical issues. Otherwise it was a good experience. But truck was between 1/4 tank and half tank of fuel at pick up, I put almost half tank at delivery, just below half. @56$ Why was I charged more?

Amy P. 
Évaluation :
3

Portland was not the place I was to pick up Van. Took 6 hours to get it all straighten out - Not very happy with U-Haul themself. Pickup And drop off people were great, put not u-haul themself

giselle T. 
Évaluation :
5

Update your Computer System, it is not user friendly and takes too long to input information. It makes renting a trailer from a simple task to a very complex and unnecessarily time consuming. Too many perimeters to input.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Rien

MARC B. 
Évaluation :
2

I called on Friday to confirm pick up of 15' truck. "YES, it will be available at 2PM Saturday". I even went in to confirm on my drive home, "YES, it will be available." It wasn't available. No furniture pads available after requesting. No print out of contract. Hamid was very friendly, but seems to have been left hanging by UHaul.

harold D. 
Évaluation :
5

Uhaul needs to fix their online booking and return information. Need to know best drop off locations before departure fortunately both the pickup and return staff were well informed and helpful

Terrance D. 
Évaluation :
1

This was the worse experience using uhaul. We booked 3 weeks in advance. Stoped 4 times to check to see if our truck would be there and ready for our move. We got told the truck would be there no problem. On oct 29th we went to pick up we were not on file and truck was on a fix it order. The cashier called owner of store location. He proceed to allow the truck to leave the location with no documentation filled out charged us 167,00 $ we drove to 68 drummond st perth loaded and drove straight to elgin stopping for gas 40,00 $. Unloaded truck as unloading we were contacted 3 times asking when the truck would be back. completely unacceptable our stuff was not unloaded yet so i told the women one hr. She called 2 times after that i explained that we were hurrying. We rushed to finish. And returned the truck approx 8PM rental time was 11AM. The u haul mechanic was at the store apon drop off. To pick up a truck that need maintenance. We had to stay for an hr to do paper work to put me in the system. I am completely upset and angry as we made many trips to ensure the truck would be available to us. We certainly didn't get 24 hrs and definitely not a smooth experience. Improvements at this point as a customer i would not recommend u haul. It was the worst moving experience. And the communication definitely needs to improve. The store owner is to blame for this and i would never recommend this store location for for any of his offering buisness at that location oh i received a refund in cash. For 41 i guess that was for all the trouble caused. I shouldnt have been charged for any of it concedering the trouble i went through at an already stressful time.

BONNIEJEAN J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
4

Fender was damaged, Trailer lights were not working. Mechanic came to fix 2+ hours after the call. Your dispatch couldn't figure out our home address, so we had to wait at the dealer until he arrived. Took him less than 10 minutes to replace the light and fix the wiring. There is no reason that couldn't have been maintained previously. The woman at the dealer did everything she could to help us out. The person she was dealing with on the phone from U-Haul did everything she could. My only issue was the lack of maintenance.

andrea B. 
Évaluation :
1

Employee was not well trained waited over an hour during pick up for employee to sort out rental and waited over an hour during return for employee to sort out refund because rental was processed wrong. Spent more time waiting at facility than I did actually using the trailer I rented

SARAHLORRAINE H. 
Évaluation :
5

I had reserved a truck at a location in Ottawa. When I arrived in the morning to pick up my truck, I was advised that the time had been moved to the afternoon & the location was at a different spot in Ottawa. They advised that someone should have called me, but no one did. I had a specific time frame at my apartment to use the elevators and had hired movers to help and they were arriving at that time. The afternoon was not going to be an option. At that point I called the main number for U-Haul as the original U-Haul location advised he couldn't do anything. The customer service rep that helped me was very professional and helpful. They were able to find this location, which was over an hour drive away, but it was still an option. I had no issues at this location, but was an hour over my elevator time and had to deal with the building manager and the next people scheduled to use the elevator. Overall it was not a good experience.

John S. 
Évaluation :
3

Train the girl at the counter to be able to use the U-Haul online program or improve the wifi. Wait time was over 40 minutes to finalize the contract and pick up the equipment when the online check-in was ALREADY done by customer.

Christian G. 
Évaluation :
2

Have ur computer up n running when people are renting item. Plus have some better manners guy very rude I'll never go back there.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Very friendly

Paul B. 
Évaluation :
5

The location owner went out of hs way to ensure I had a trailer there for me the day I needed it.

BOGDAN P. 
Évaluation :
5

There is really nothing to add to say but thank you for a great service.

Michel B. 
Évaluation :
2

Kept me waiting 40 minutes while waiting on store customers, charged me for 10 km over even though I left truck with more gas than it came with and not willing to negotiate...not impressed and will probably not use this service again

tom H. 
Évaluation :
1

no one there knew how to figure out what to do,kept my papers and didn,t get my refund for 4 days laterafter many phone calls.

DOUGLAS S. 
Évaluation :
2

The gas station/variety store worker was very young and inexperienced with uHaul check out. I had to call uHaul customer service first. Then he had to call. He did try his best but perhaps someone with more experience should process rentals.

Dave G. 
Évaluation :
5

Great service... thanks

Trevor S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley L. 
Évaluation :
4

Very personable business owners.

Diane B. 
Évaluation :
3

The tailgate lift assist spring had 3 of 4 leaf springs rusted and broken making it quite heavy to lift. Fortunately the last leaf held and no one was injured.

Barry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie H. 
Évaluation :
4

Nothing everything went very well

Roy D. 
Évaluation :
2

Not sure where to start. This was a disaster! The guy at Rubs garage was working alone and trying to run the gas station and serve me. Took him an hour to get me set up and give me the keys. U-Haul double booked, so somebody coming in after me was about to be very upset. The people at U-Haul when trying to reserve the truck couldn't figure out that Portland, ON to Kingston, ON is not that far. They had me down for over 3000 km and needing the truck for 10 days! They had me picking up in Portland, Oregon! I had to call 5 different people to get it right. It still wasn't, she just fudged the system for the right pick up and drop off, but they wanted 1 500 $! After freaking out, she said she would make it 117 $. The icing on the cake was when they sent me my in voice, it said 0 $but my visa was charged 117 $. Who is running this show? A bunch of monkeys?

Bridgett L. 
Évaluation :
4

Absolutely wonderful service! I wish I knew the name of the lady that helped us when picking up and dropping off the truck! We will definitely use this location again!

Caleb B. 
Évaluation :
5

Friendly..helpful..

rory H. 
Évaluation :
4

Portland was not my original rental reservation site. Princess Street in Kingston was,they cancelled my reservation because no trailer available. .Nearest trailer available was a 45 minute drive away in the wrong direction adding more than 2 hours onto my trip. The person that arranged that reservation gave a p[ick up time as of 10 am, even though I told them I worked till noon, and was almost an hour away, asking for a 3 pm pick up, when I arrived there my reservation had been cancelled because I did not pick it up on time. NONE of the emails reacted me until hours after I had picked up the trailer and left. This is the worst company for customer service...trying to run the world from TEXAS!!!

david R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry S. 
Évaluation :
2

No blankets to rent and air conditioning on truck didn't work

Stephen F. 
Évaluation :
3

Yes it was extremely easy. Close to were I moved.

annette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chiragkumar P. 
Évaluation :
1

This location is operated by a rude and controlling man. He demands people be submissive to his questions and doesnt give you an opportunity to answer before cutting you off by demanding an answer. Very bold and impossible to tolerate. He uses the police to strong arm clients as he believes he is being cheated and robbed. No sooner did I drop off the key and he left threatening police action if I did not call him back immediately. My response is to leave someone that rude waiting for as long as I want to. His response is to just continue to escalate the situation beyond hope of resolution. Very poor people skills. On my part too but I'm not running a business. I am supposed to be the customer that is treated politely in the first place. I would guess that a lot of people are just like me and just walk out and dont go back. Who needs it. There are other companies to use without the hassle of dealing with a rude jackass. The use of the police to threaten and intimidate should be illegal. He filed a no trespassing against me by lying to the police. I was fortunate to have the employee provide testimony to the police report to refute his lies. Also the video to show it was untrue. Not a good person.

lorianne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
3

Truck tire pressure sensor was alerting of an issue when picked up. The rear tire had a nail in it and needed to be replaced shortly after driving the vehicle.

Greg D. 
Évaluation :
3

little attention to details.... truck was at 3/4 tank rather than full, right front tire had a slow leak....BUT unit was clean and well maintained. overall, quite satisfied...

william M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith C. 
Évaluation :
5

Helpful polite

SHIRLEY A. 
Évaluation :
5

I rented a 5 x 9 trailer. With all of the freezing rain this year it was froze in and they got out of the ice and ready for me. No complaints.

peter V. 
Évaluation :
4

nothing. people are great and very helpful.

Wally W. 
Évaluation :
3

Their reservation and payment system was extremely slow. The service rep seemed unsure what to do at times. The trucks windscreen was full of snow and ice; it took me 20 mins to clear and thaw it. Truck was great otherwise.

Michel S. 
Évaluation :
5

Very nice staff

Shane R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed C. 
Évaluation :
1

Engine light on. Drivers seat not adjustable. Rep had no experience. Had to call someone else to process reservation. I had to request that screaming kids in background be taken away from phone I had to repeat info too many times. Took too long to process. I had people waiting to help me. A very unpleasant experience. Never again!

marilyn M. 
Évaluation :
3

My initial request included the absolute necessity for a ramp and when everything was set up I verbally confirmed that there would be a ramp on it. I was disappointed when the truck was picked up and ready to be loaded when we discovered that there WASN'T a ramp on it and that truck had to be returned/exchanged for one with a ramp. However, there were no problems whatsoever with the exchange and, therefore, we were happy in the end.

bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
4

Drop off was easy. The young lady greeting me was welcoming and very helpful. Many thanks.

Walter W. 
Évaluation :
2

there was a truck outside so I walked in to rent it, no reservation. Computer was down, the store guy did not know what to do. He called a bunch of phone numbers eventually handed me the phone, I was on hold with u-haul for a long time. Eventually I hung up and booked online. I was in a hurry and somehow apparently got dinged 15 $for insurance I guess, I did not want. Truck had empty bottles and garbage in the cab, pink insulation and bits of stuff in the back. The location is very convenient for the odd time I need to rent though.

Scott C. 
Évaluation :
5

They overcharges the km hugely.

Adam G. 
Évaluation :
5

Appreciate their hours of operation and knowledgeable staff. Thank you for making the moving day run smoothly.

Jim E. 
Évaluation :
4

Nice they are open until 8:30

REINHART B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Colin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOB B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane R. 
Évaluation :
5

excellent

ROY M. 
Évaluation :
1

Check over your rentals and clean them before renting out again and update your records. Vehicle rented was filthy,stinky in drivers cab and outgoing mileage was incorrectly documented.

Bill W. 
Évaluation :
5

Very helpful and polite

DAVID I. 
Évaluation :
1

I booked the trailer online on Saturday I went at 9am on Sunday to pick up the trailer. I was told there was a problem with my credit card. I called UHaul and was told there was no problem and to continue with the pick-up. When I hung up I was told by the cashier that the man that could help me had gone upstairs to a meeting and wouldn't be able to help me for 30minutes. (This is Sunday morning in a tiny village gas station) After waiting for 40minutes with my 8year old son I called back to UHaul who called the store, at this time the man showed up and we signed out the trailer. No one even came out to point out the trailer or to help hook it up. I just picked one and took it. The man told me I had to have the trailer back for 8pm. I told him that now I was an hour late because of the ridiculous wait. After much complaining he agreed to let me drop it off after closing. I had the trailer returned by 10:30pm. Tuesday I received an additional charge on my credit card and a message from the man saying he didn't know when I returned the trailer so he was adding charges. When I called back he was again in a meeting for 30minutes. At this point my wife called from home to complain (I'm at work) the man who answered cut her off the minute she said UHaul, told her to call back after 5. He cut her off numerous times eventually yelled at her and hung up on her. I did finally reach the man regarding the charges explained I had returned the trailer and he agreed not to charge me more. The man in charge called my wife back (must have used call display) yelled at her, called her an idiot women, told her he didn't care if she never came back. My wife spoke very calm and professionally and explained that this was not the type of customer service we would expect from a member of our own small community. He just said go whine to UHaul, go whine to the Prime Minister I don't care and hung up on her. I am shocked that UHaul would jeapordize your reputation by being associated with these types of businessmen.

Sylvain L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

I am very happy with this location the owner is always pleasant and understanding he has my trust and uhaul has my business ty marc

MARC G. 
Évaluation :
2

The location is a one-man operation that also is a gas/convenience store. He clearly doesn't have time to do everything, and so the trailer I rented was dirty. He helped me lift the trailer on to the hitch, but then went back to service his customers. He wasn't around to check me in. I would likely rent there again because the location is convenient to my cottage, but if one had a choice of locations, this is not the one I would pick.

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross C. 
Évaluation :
5

Very convenient location and friendly personnel.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucinda C. 
Évaluation :
5

This is a small rural location. They did amazing with the resources they have.

HARALD B. 
Évaluation :
1

What a joke! Don't even have a clue what's going on. I dropped off the truck the night before. So the key was in a locked key box. He told me to go get it when I went in the next day to revieve my deposit back. He acted as If I knew where he kept the key to his lock box and told me to get the kms and basically do his job. I was there to collect 100 $and it took almost 25 minutes. And there was no customers. Just a asshole wanting to waste my time. I think he was hoping I'd just get pissed off and leave and he'd get my 100 $.

JAMES D. 
Évaluation :
5

Excellent access.

GLEN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM J. 
Évaluation :
5

When we arrived here, we were greeted by Gary who went over and above to help us out in the situation we were in. He called the head office to try and sort out what had happened with all the paperwork. (Regina carwash booked it as an intown move instead of the one-way I had booked it as. Needless to say he helped me out of a huge fee.) I would recommend the Medicine Hat Mini Storage and would go through them again.

BONNIE M. 
Non les évaluations ont été soumises pour cet établissement.

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