Le client n'a pas laissé de commentaire.Joseph M.
Customer Reviews for Russells Corner
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sarnia, ON N7T6R3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 10h pm
- Sam : 8h am à 10h pm
- Dim : 9h am à 9h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing you guys are awesomeJIM T.
The location itself was excellent. The fact that uhaul sent us 100 km away for a pick up at a very different time then requested is not acceptable considering reservation was completed months in advance.Scott M.
I booked a different location for the pick up. This location was almost an hour away, costing me 2 hours of my time and gas, two ways for the car that drove me there and the gas for the truck. Very upsetting. If you don't have a truck available at the requested location don't let someone book from there and then tall them 12 hrs before the scheduled pick up time that they have to drive an hour away to pick it upChristine C.
The uhaul had a half tank of gas, had not had the cab interior cleaned, the storage space was dusty, and the overhead door was very hard to open.Lauren H.
I think it should be standard practice during these covid times the the equipment be sanitized before each customerLouise H.
Very good service and very easy to access from my house.victor M.
Store didn't follow the public health guidance. No masksSteven C.
Le client n'a pas laissé de commentaire.Robin M.
Nothing it was easy and efficient. The staff was very knowledgeable they made the experience run vey smoothly.CARRIE M.
We have been dealing with UHaul for a very long time and usually deal with the folks at Confederation St Sarnia which has always been great but This time we had to use the Russel St location and took over a 1,5 hrs. after I reserved everything online. Most rude and ignorant people ever, We do a lot of work for Imperial Oil and is time sensitive this is unacceptable. Unless things change there wont be using you again.ROBBIEDAVID T.
Le client n'a pas laissé de commentaire.NEILTHOMAS W.
One of the best U-Haul dealer in townPRAMESHM P.
Le client n'a pas laissé de commentaire.Daulton H.
Le client n'a pas laissé de commentaire.Emily R.
Le client n'a pas laissé de commentaire.REVATHY S.
Le client n'a pas laissé de commentaire.Tony K.
Le client n'a pas laissé de commentaire.PAMELAJANE C.
Employee didn't seem to know what he was doing when I returned the truck. And I was charged a $20 service fee for returning the truck â€œafter hoursâ€ even though an employee was there and I was told I could return the truck anytime before the next dayDEVIN S.
The uhaul was filthy. We had picked it up the night before and only noticed how dirty it was when we were leaving . The cup holders had food stuck to them. There was garbage in the back.There was old receipts from previous I people. I will.not rent again. The guy at the store also broke protocol not wearing a mask. For the price we were charged we had expected more from uhaul especially during covid.Barbara H.
Both on pick up and return cashier stopped assisting me to help store patrons. On return he did it twice! I filled out all information online to save time at pick up but had had to provide all the same information when I attended to get the keysSuzanne M.
Le client n'a pas laissé de commentaire.KWAN HEE K.
Le client n'a pas laissé de commentaire.Jeff L.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.NATASHACHRISTINA D.
Found staff to be hard to deal with could not find the information when I arrived to pick up. Application was filled out the info on line except for uploading the drivers licence all the work was done but gentleman at pick up seemed confused and not customer friendly. Drop off rep was great.ROBERT W.
Easy to find location, well lit - returned after hours and used the U-Haul site to check in.David M.
Le client n'a pas laissé de commentaire.Abhi G.
Everything is good appreciatedHARPREET S.
Le client n'a pas laissé de commentaire.THOMAS C.
Excellent service from friendly people. Fortement recommandé!JAMES K.
Very convenient location and great accommodating people. Also carrying supplies which is handy. Will refer to the friends for moving needs.PRAMESHM P.
Thank you so much for your excellent effort and fair and professional service. You're the best!CORNELLA C.
The truck share could not locate my location, despite ensuring my phone was sharing its location. It was a very frustrating experience and caused a 45 minute delay in retrieving the vehicle.JAMIELEE D.
I rented a van for one day on feb 27 and drives for 15 Kilometres and they charged me for 101.44. uhaul advertised that it would be 20 dollars for one day and plus the kilometre drive. I called the customer service and their response was that they couldn't do anything about it. If I rented from local business it would cost me less than 30 dollars. uhaul is absolutely ripped off.JACOB J.
Learn the systems, i paid online and when i arrived i still waited almost 2hrs because it was requesting a deposit even after payment was made then on top of that when i returned the truck they charged me for a extra day because when the dispatched my truck they dispatched it for my arrival time at the pick up location so i lost the 2 hrs i was at the store waiting when the location told me to have truck returned by 9pm the next day but still charged me another full day and refused to give me back my full deposit when he assured me the full deposit would be returned. Then the owner told me to meet him the next day to discuss this in person and the owner avoided me for 3 days.Tim W.
I was concerned about the timing of checkout process and missing my deadline - perhaps include a note about needing 5 minutes for check-in/check-out.Daniel F.
Nothing, very helpful.even D.
Best location Downtown Sarnia.victor M.
Not at this timeCLEVEM S.
Le client n'a pas laissé de commentaire.VIRGINIAE N.
Le client n'a pas laissé de commentaire.Melissa W.
Le client n'a pas laissé de commentaire.Arth P.
Le client n'a pas laissé de commentaire.Kelly L.
I went in to rent a vehicle expecting to pay 1995 and never said anything about any mileage I was under the impression when you had it in town with 1995 if you're only having it for three hours which I had it for only 3 hours the first one I had had oil all over it I couldn't put anything into it I had to clean it out and then realize that the oil was on the floor was unable to put my stuff in that van so I took it back they were supposed to give me some sort of a discount on the next one which I never receivedTracey M.
Would like to see pricing for a daily use. Like 8 am to 8pm.mary P.
Le client n'a pas laissé de commentaire.Becky K.
Take the dolly and blanket bag out of the back to allow more space to move around and put things! Also the air conditioning was not working all the timeWayne D.
Super convenient!Susan M.
Le client n'a pas laissé de commentaire.Amanda S.
I was given a very different price online then when I went in to get the truck. I was trying to do it contactless but online website wouldn't work when I got there. Took longer then I expected and cost more. Kind of a bad experience.Kortnie V.
Le client n'a pas laissé de commentaire.Patricia Helena R.
This location was so convenient and the clerk so cordial. Explained all billing charges etc. Very thorough.Cathy M.
I was so pleased with how thorough everything was and how courteous the clerk was as well towards me. The pricing was affordable and very reasonable. I would highly recommend this to anyone and certainly would not hesitate to use your great service vehicles again.Mike V.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.James Y.
Mr. Patel was amazing. I called this morning and was able to pick it up right away. It was very clean and in great condition. Will definitely use this uhaul location again in the future and refer anyone I can to him. Merci.REBECCA G.
Inside needed to be cleanedRANDY C.
Very pleasant/ friendly people to do business with.Trevor B.
Le client n'a pas laissé de commentaire.Daniel Egon M.
Convenient location with nice friendly serviceJHON R.
It's the best location in S A R N I A; the personels at this location are very competent.victor M.
Nothing ican think ofLISA T.
Very accomodating as we needed another day rental. Cutomer service was great as always at this location.LISA T.
Everything was perfectjordan T.
Le client n'a pas laissé de commentaire.Kelly B.
Le client n'a pas laissé de commentaire.Jeff P.
Rear view reverse camera on truck and reverse audible signal can ensure safe operation of truck.Bharat V.
The proprietor of the variety store had issues with computer print out so had to wait half an our to get the print out of my rental transcation.......thus having my hired help wait as well......and they were scheduled to be at their jobs for a certain time so their time helping me was late and so I got shorter time with them to complete the job properly as I had plannedSuzanne P.
Le client n'a pas laissé de commentaire.carol E.
Le client n'a pas laissé de commentaire.patricia O.
There was nothing I can say. Everything went perfectHelen J.
Staff was friendly and explained everythingWILLIAM B.
make it cheaper.GLENN M.
Train the employees. It took over an hour to get registered and she was unable to give me a tag or any paperwork. She must not be left alone in the busy convenience store to be on the phone with her dad and neglecting paying customers. If this remains a one pony show, then uhaul should look elsewhere. No one went over the previous damage with me.Suzan P.
Good experience.Stan H.
Try to ensure when vehicles are rented that the dokey wheels are facing up so it can't roll around inside the box.Mike W.
Put too much gas and was not compensated in addition felt like the cost was excessive for under 2 hours and 30 kBRETT S.
Le client n'a pas laissé de commentaire.STEVE W.
The owner/operator there was as helpful as he can be however my experience was stained because of the pick up locarion. Because the Sarnia store and the Welland stores are considered different "districts" I was swindled out of my 100$ cash deposit. I was given It back via a credit card but that card was not mine. For a major company not able to help a customer I find that rediculous. Once again not this stores fault but I really dislike the process at which I was treated by the company.Kevin C.
Have dedicated counter. Waited 25 minutes for cashier to help me because they were busy selling lottery tickets to anyone that walked in while I was there waiting to pay.Alexander H.
Nothing its good as it is.CRISTIAN M.
Le client n'a pas laissé de commentaire.Randall R.
Le client n'a pas laissé de commentaire.NEIL W.
Le client n'a pas laissé de commentaire.Basil H.
Le client n'a pas laissé de commentaire.paul C.
The door on the 15 foot truck I received did not shut properly. The parking lot was so difficult the truck was parked so close to the other it was difficult to get in. The person insisted that the truck only had 1/8 of a tank but I was to return it with 1/4. The U-Haul debut machine didn't work but when I needed a refund somewhat work but the refund has yet to show back in my bank account. I originally pre booked at Confederation st. But had to be sent to Russell for the truck I had booked. The person told me I was wrong and had no booking took 5 min to figure it out.Michelle K.
Le client n'a pas laissé de commentaire.Kimberly E.
Our rental was convenient and user friendlyMichael M.
No improvement needed. I had excellent service!Lynn F.
Friendly service.... My mom recently passed away unexpectedly and I needed a truck last minute.... They were so accomadating.... Thank you again for your kind words....Jessica F.
Le client n'a pas laissé de commentaire.Holly K.
Le client n'a pas laissé de commentaire.Andrew N.
Nothing. The owner was fantastic.LILA B.
Le client n'a pas laissé de commentaire.terry C.
Truck was a total surprise, clean and modern. No issues what's so everderek T.
Excellent over allBhargav C.