Évaluations des clients Rutledge Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rutledge Mini Storage

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Claude H. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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U-haul should install tongue jacks on that size trailer to minimize risk of back strain/injury.

Jeffrey W. le

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Very nice location and helpful staff.

Rachel C. le

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The reservation we made was not processed so nothing was ready when we arrived. The owner brought us to another location where we were told the only tow he had for my car was the 2 wheel dolly rather than the 4 wheel that we wanted. He then proceeded to admit he didn't know much about them after hooking my car up to it. When we arrived in St. Augustine we realized our car was now pulling and jerking to the left for no reason & it was not doing that before. We immediately called another uhaul in that town & this was a corporate store so as soon as she looked at the rig she asked why it was hooked up wrong and why did it have painter's tape across the fender. We took photos as proof. She told us not to ever go to a "mom & pop" uhaul bc they aren't trained the way they should be, but there's honestly no way to know unless you ask. She did however hook us up to the 4 wheel tow so the car would be safer. I'm now back in town but another uhaul rep is saying there's no way it was the tow & that the insurance we bought won't cover it. I'm still going to address this with a mechanic & they will be paying to fix what their company messed up. The whole experience was horrible with the customer service & calling the 1800 number is useless as you talk to someone different everytime & they don't save any thing you tell them in the notes. If you just need a uhaul for a quick day move they are okay but nothing long distance & the insurance will try everything to not pay for damages. Horrible experience & will never go back.

Harold H. le

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Le client n'a pas laissé de commentaire.

CHARLES A. le

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Nice customer service

Tim M. le

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Truck was at different location than reservation and they did not have furniture blankets that I requested. Also, was not made aware of what time truck needed to be returned. Was under impression any time on the second day would be fine resulting in extra charges.

VICKY S. le

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Great place to deal with

Robbie P. le

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The best

PATRICIA P. le

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The outside of the unit is well maintained and open. The interior hallways are Clean and well lit. The receptionist was very helpful and pleasant. I would highly recommend this storage area.

James W. le

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Keep up with the great customer service you can always count on with Rutledge.

Billie H. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Le client n'a pas laissé de commentaire.

DONNIE A. le

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Le client n'a pas laissé de commentaire.

reba T. le

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Le client n'a pas laissé de commentaire.

WIS M. le

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Le client n'a pas laissé de commentaire.

Ross S. le

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The original drop-off location was closed (out of business). The U-Haul system should be updated. I had to locate another facility (Rutledge Mini Storage) that could accept the return. Rutledge was able to get the contract transferred to them so that the return could be accepted and documented. Rutledge was friendly and very helpful. Again, I should not have been required to find an alternative return location - the U-Haul system should be updated.

Freddy S. le

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Le client n'a pas laissé de commentaire.

scott H. le

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Le client n'a pas laissé de commentaire.

Geoffrey N. le

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Nothing needed to improve. Excellent service. My appointment was on time and the equipment was ready. Thanks

WINFRED B. le

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VERY FRIENDLY STAFF!