I filled the tank with the same amount of Gas it had when i rented it still this location charged me $14 for Fuel.Rajshekhar T.
Customer Reviews for S A Koch Automotive
(U-Haul Neighborhood Dealer)
Pour nous contacter
Avon Lake, OH 44012
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 4h pm
- Ven : 8h am à 3h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was convenient and easy to move around. The owner was friendly and informative on his equipment. I would certainly rent from this location again!todd S.
Don't change a thing. 1st. reserved a truck at N. Ridgeville, they didn't have any trucks needed, they looked for a truck that was feasible to my liking at another location and they gave extra miles to accommodate for the distance of the other pick-up location. GREAT JOB.Douglas B.
Le client n'a pas laissé de commentaire.Craig G.
this is an auto repair shop and didn't seem like a rental location but it did have the truck i needed. With my first truck being broken it was good that i was able to get into this vehicle.JOHN S.
I had to go to this location because the original location I booked did not have the equipment I reserved.Thomas P.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.Denis H.
I paid extra for a dolly, furniture dolly and furniture pads. They were not in truck and now I have to wait for a refund.Patrick M.
Very nice and professional.Patrick S.
Le client n'a pas laissé de commentaire.jim S.
Very difficult to access the truck with no human on site.Don E.
My problem is not with the location it is with the Uhaul online account access. In both the pick up and return the online pickup and return functions didn't work properly. For instance I actually returned the truck at 11:30 am on 5/22. Two and a half hours early. I logged into my account and clicked â€˜return my truck'. At that point all it told me to do was place my keys in the orange bin. The next morning I get a receipt saying return was late and an extra $60 charge. Again the problem has nothing to do with SA Koch, just Uhauls website. Merci.Kirk O.
Maybe offer a tool that the customer can take to decouple the trailer when not in use.Brian M.
Le client n'a pas laissé de commentaire.Mark W.
Very helpfulRon P.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.taylor M.
Le client n'a pas laissé de commentaire.Joel O.
Le client n'a pas laissé de commentaire.KIMBERLY N.
When I made my reservation, I had also reserved 1 dozen furniture pads for use. When I opened the truck, they were not there - not in the cab, or the bed of the truck. I will be contacting UHaul for a refund of the charge.Ron L.
Seller was very helpful and kind.Jeffrey W.
Le client n'a pas laissé de commentaire.Daniel H.
Steve was Very helpful, he helped me hook it up and when we came back he unhooked the trailer . We will be back for sure.Frank L.
Truck was not available on time/ individual was rude to work with.Daniel W.
Le client n'a pas laissé de commentaire.Tony G.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Patrick B.
Staff was friendly and efficient. It was a last minute rental and the process was easy. Merci encore!Eugene P.
The person overseeing the hook-up did not do a sufficient job of a safety check. We removed the holding pin from the hitch to allow the chains to attach. The pin was never replaced. Person (owner?) then took a picture of the final assembled hook-up and said I was all set. I drove for miles. Only out of shear luck did I decide to pull over and do a safety check on my own. By then the bolt that keeps the ball and hitch on my vehicle was gone. The weight of the trailer was the only thing holding everything together. I jacked up the trailer and re attached properly before continuing. I had to have another person driver and get the missing pieces that had come off due. Luckily, no one was injured or killed because of this oversight of safety. Whether it was an oversight or intentional, the safety check that Uhaul should have done failed in a massive level. Please enquirer about the picture he took. You will see the missing piece that holds everything together. I am deeply disappointed in the actions of this location and will not only never go back, but have been telling anyone inquiring on the move how blatantly irresponsible your representative is for the safety of your clients and the safety to everyone on the road.Adam N.
Le client n'a pas laissé de commentaire.Tony H.
It was exactly what I wantedDaniel M.
Great guys! Very nice and helpful!Jill C.
The man that handled my rental was very easy to work with and hooked the trailer up for me and explained things very well. Couldn't have gone better!Mary K.
No room for improvement. These guys were great. They disconnected the trailer for me and had me checked out and on my way in minutes.LEONARD F.
Very friendly staffMaxwell D.
Everything went very well and the truck was probably the newest/nicest rental truck I've ever had.Kenneth F.
Le client n'a pas laissé de commentaire.Jay Y.
Smooth and easyMark M.
Le client n'a pas laissé de commentaire.Richard B.
They were great! Would rent again and will refer!Amy H.
Le client n'a pas laissé de commentaire.dennis K.
Le client n'a pas laissé de commentaire.JOHN H.
I didn't receive the size vehicle I reserved online other than that the process was greatDerick A.
Easy drop off, and quick.Brian M.
Not the greatest customer service I've hadNicholas M.
Le client n'a pas laissé de commentaire.Tim R.
The trailer was in good condition overall. Tires were good. But one of the front tire ratchet tie down straps were cut off rendering it useless. Luckily I had my own ratchet strap to improvise with to secure the wheel down. I didn't notice it until I got to the car, away from the dealer.Daniel C.
Le client n'a pas laissé de commentaire.Micheal T.
I rented a 5x8 enclosed trailer from Greenville, SC to Cleveland, OH that costed me ~$175. Going from Cleveland, OH to Greenville, SC I was charged ~$455. Fucking ridiculous. I was told by customer service â€œbecause I reserved a 4x8 enclosed trailer even though I got a 5x8 that I would be charged 4x8 price.â€ No communication so I was charged for a 5x8.Matthew S.
The key box number was wrong and it wasn't clear how to open it, but we figured it out.Daniel R.
The place was closed. No happy that I was charged for dropping the truck off and the place was closed at 2 in the afternoon.KEITH M.
Also needs training in UHAUL paperwork. Told me numerous times to complete drop off paperwork on my phone, which I had no service.Katharine L.
I rented a trailer for 12 hours. I picked it up and returned it the same day. It's the only trailer on the lot. They charged me three days and said it's my fault I didn't go on the app to check it in. He gave me a partial refund, but it's not enough. I need it reduced to the one day 29,95 rental charge. I'm disputing it on my credit card. I rent cars about 5 times a month. If it's in their lot, they accept it back without checking it in online. I'm not new to renting. I am new to this rude service. He seemed irritated that he had to issue a refund. Now it will cost him more money since he can't even issue a correct refund.Joshua Y.
Le client n'a pas laissé de commentaire.Sandy R.
Le client n'a pas laissé de commentaire.Jacob H.