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TINA L
Customer Reviews for S A Koch Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was my best experience yet in dealing with U-haul. The location was easily accessible and the check out/in process was easy and quick. When I need to rent another trailer, this is definitely where I'm going to rent.
Michael SBest place that I rent U-Haul. Friendly and professional. Highly recommended
Jamil AA way to cancel moving blankets and things not used in the move
LISA CAbsolutely fantastic!
Jamie SHello, I rented a truck yesterday and returned it yesterday. I left a $100 deposit and they sent me a receipt that charged me $25 for cleaning, the truck was left clean or at least the same as I picked it up yesterday. here are the photos from when I picked it up yesterday it was dirty
Starlyn MYou can tell people there is a deposit and give it back quickly
kristen sThe after hour pickup process was a mess. Provide a reference? I'm a repeat customer in good standing, and I paid for insurance. the system should be smart enough to expedite low risk rentals.
Richard CCharged 10. In gas and I put gas in the truck. Should get full tank Easier to tell how much to fill up.
hollis aThis location is super convenient for Avon Lake, Avon, Sheffield Village and Sheffield Lake rentals. It's a rather small and "tucked away" place so returns in the darkness can be uncomfortable. But most of the lot is well lit so it helps with feeling secure. Le personnel était amical et serviable.
DIANA JI set up my acct online prior to driving to pick up the truck. I expected to just log in retrieve my pass code and drive away. I had to load my photo and drivers license. I took about 10 minutes to replicate what I did online. Returning the vehicle I locked up before having to take all the inside photos etc. It's not a quick as I expected
MARIO Qtruck was not checked in until the following day, even though I returned it in less than 12 hours after pick-up. Truck was dirty on the interior, carpet pieces and loose washers all over in the back. Check in process via the app was unsatisfactory. Too much to do onsite, IDs and contact information should be done in advance, rather than making the renter do it onsite, particularly in areas with poor cell reception.
Caryn Rgreat people
Booker CNo staff available on Sunday for drop off.
Melissa BExcellent location service!
Brian GI didnt get the appliance dolly that I had rented and because of the hours this shop I couldn't go back and get it. The owner was very nice and hooked the trailer himself.
Candice VHave what the customer reserved available. I rented an appliance dolly with my truck and there wasn't one in the truck!
Sandra CDon't charge for moving blankets when they weren't provided. Especially after I marked that they weren't provided and followed all the procedures on the app.
Brad FThe check in/check out process went extremely quick and the vehicle drove exceptionally well. All good.
john gExcellent customer service, no issues with anything at all. This seems like a very nice business, I'll for sure consider bringing my car here for repairs when needed.
Callie LI am especially appreciative of Ashley at the mobile truckshare customer service. Our original reservation was for a different location for mobile pick up. when we arrived at 7:30 AM our reservation immediately got switched to desk service and were told we needed to wait until they opened to get our truck. Ashley was able to search and find us an available mobile pickup truck a little ways away so we weren't too far behind schedule for the move. I am grateful that this Avon Lake location had a truck ready. The truck was clean and beautiful. We ended up with extra mileage due to the mixup. we definitely wont be using the elyria location again.
JULIE JPerfect
Thomas DSince uhaul expects you to use smart phone, it should be made clear that cookies need enabled. took me 20 min to get my smartphone to take pic of my license until i realized the cookie problem
Dave JVery hard to find the location and was even harder with the road construction
Thomas AI filled the tank with the same amount of Gas it had when i rented it still this location charged me $14 for Fuel.
Rajshekhar TThis location was convenient and easy to move around. The owner was friendly and informative on his equipment. I would certainly rent from this location again!
todd sDon't change a thing. 1st. reserved a truck at N. Ridgeville, they didn't have any trucks needed, they looked for a truck that was feasible to my liking at another location and they gave extra miles to accommodate for the distance of the other pick-up location. GREAT JOB.
Douglas Bthis is an auto repair shop and didn't seem like a rental location but it did have the truck i needed. With my first truck being broken it was good that i was able to get into this vehicle.
JOHN SI had to go to this location because the original location I booked did not have the equipment I reserved.
Thomas PI paid extra for a dolly, furniture dolly and furniture pads. They were not in truck and now I have to wait for a refund.
Patrick MVery nice and professional.
Patrick SVery difficult to access the truck with no human on site.
Don EMy problem is not with the location it is with the Uhaul online account access. In both the pick up and return the online pickup and return functions didn't work properly. For instance I actually returned the truck at 11:30 am on 5/22. Two and a half hours early. I logged into my account and clicked 'return my truck'. At that point all it told me to do was place my keys in the orange bin. The next morning I get a receipt saying return was late and an extra $60 charge. Again the problem has nothing to do with SA Koch, just Uhauls website. Merci.
Kirk OMaybe offer a tool that the customer can take to decouple the trailer when not in use.
Brian MVery helpful
Ron PWhen I made my reservation, I had also reserved 1 dozen furniture pads for use. When I opened the truck, they were not there - not in the cab, or the bed of the truck. I will be contacting UHaul for a refund of the charge.
Ron LSeller was very helpful and kind.
Jeffrey WSteve was Very helpful, he helped me hook it up and when we came back he unhooked the trailer . We will be back for sure.
Frank LTruck was not available on time/ individual was rude to work with.
Daniel WStaff was friendly and efficient. It was a last minute rental and the process was easy. Merci encore!
Eugene PThe person overseeing the hook-up did not do a sufficient job of a safety check. We removed the holding pin from the hitch to allow the chains to attach. The pin was never replaced. Person (owner?) then took a picture of the final assembled hook-up and said I was all set. I drove for miles. Only out of shear luck did I decide to pull over and do a safety check on my own. By then the bolt that keeps the ball and hitch on my vehicle was gone. The weight of the trailer was the only thing holding everything together. I jacked up the trailer and re attached properly before continuing. I had to have another person driver and get the missing pieces that had come off due. Luckily, no one was injured or killed because of this oversight of safety. Whether it was an oversight or intentional, the safety check that Uhaul should have done failed in a massive level. Please enquirer about the picture he took. You will see the missing piece that holds everything together. I am deeply disappointed in the actions of this location and will not only never go back, but have been telling anyone inquiring on the move how blatantly irresponsible your representative is for the safety of your clients and the safety to everyone on the road.
Adam NIt was exactly what I wanted
Daniel MGreat guys! Very nice and helpful!
Jill CThe man that handled my rental was very easy to work with and hooked the trailer up for me and explained things very well. Couldn't have gone better!
Mary KNo room for improvement. These guys were great. They disconnected the trailer for me and had me checked out and on my way in minutes.
LEONARD FVery friendly staff
Maxwell DEverything went very well and the truck was probably the newest/nicest rental truck I've ever had.
Kenneth FSmooth and easy
Mark MThey were great! Would rent again and will refer!
Amy HI didn’t receive the size vehicle I reserved online other than that the process was great
Derick AEasy drop off, and quick.
Brian MNot the greatest customer service I’ve had
Nicholas MThe trailer was in good condition overall. Tires were good. But one of the front tire ratchet tie down straps were cut off rendering it useless. Luckily I had my own ratchet strap to improvise with to secure the wheel down. I didn't notice it until I got to the car, away from the dealer.
Daniel CI rented a 5x8 enclosed trailer from Greenville, SC to Cleveland, OH that costed me ~$175. Going from Cleveland, OH to Greenville, SC I was charged ~$455. Fucking ridiculous. I was told by customer service "because I reserved a 4x8 enclosed trailer even though I got a 5x8 that I would be charged 4x8 price." No communication so I was charged for a 5x8.
Matthew SThe key box number was wrong and it wasn't clear how to open it, but we figured it out.
Daniel RRien
JOSEPH FThe place was closed. No happy that I was charged for dropping the truck off and the place was closed at 2 in the afternoon.
KEITH MAlso needs training in UHAUL paperwork. Told me numerous times to complete drop off paperwork on my phone, which I had no service.
Katharine LI rented a trailer for 12 hours. I picked it up and returned it the same day. It's the only trailer on the lot. They charged me three days and said it's my fault I didn't go on the app to check it in. He gave me a partial refund, but it's not enough. I need it reduced to the one day 29,95 rental charge. I'm disputing it on my credit card. I rent cars about 5 times a month. If it's in their lot, they accept it back without checking it in online. I'm not new to renting. I am new to this rude service. He seemed irritated that he had to issue a refund. Now it will cost him more money since he can't even issue a correct refund.
Joshua Y