The app doesn’t work. It’s the second time I book a truck and the app is kinda helpful to book it, but when you’re picking it up, it always gets stuck or glitches. Last time it took so long that I ended up walking into the building to talk to a customer service representative, this time it kept getting stuck asking me to scan my DL. Thankfully, one of the associates at the grocery store was super helpful and he got in contact with someone who helped us after almost half an hour of trying and trying. At the same time, my partner called as well to get help, and the customer service representative was also very nice and helpful, and literally told us not to use the app.
Esteban M
Customer Reviews for Sabzi Mandi Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment we got is very poorly maintained, it's nearly unsafe for road. 1) The sideview mirror is unable to hold the position creating very unsafe driving environment. 2) Brakes need a very thorough repairs. 3) the dash had several errors despite actually not the situation. All the time it said that driver door is open, fuel tank lid is loose. But I checked both an they were good.
Harish KThe staff didn’t know where the key was and I didn’t know about the lockbox code so I wasted time calling U-Haul a bit
Kate PLocation is good but the u haul system is very poor and difficult to use
Ramit SThe key was not in the lockbox and the U-Haul employee on the phone was not helpful.
Makenna SThe lock box safety lock to pick up and return the key was very difficult to open. I had to get help from the store and Sabzi Mandi Supermarket staff was very helpful.
christian gIt took over an hour for our drivers license to get approved, So when I showed up at 10:00 to pick up my U-haul to move and needed to be somewhere at 10:30, I actually ended up being there at 11:30. Its extremely annoying that theres no instructions on maybe doing that before hand (an hour before you pick it up?) so that you aren't extremely delayed as I was. All of my friends who have purchased U-hauls have said their license was accepted within 10 minutes and it was not a hassle at all so maybe this was just a one off but it unfortunately made an already stressful day 100 times more stressful.
Madison JGreat customer service! Friendly and helpful.
Joanne C